Pramana Zahill Kintamani — Hotel in Pulau Bali

I booked 3 bedroom for family reunion after 4 years due to covid. The good: Most of the staffs were kind and friendly, particularly the security guy who drove us around and one of the lady in white and black uniform ( not sure with their name) who help us with the hotel's transport on that day. Location near with varieties of food vendors, cafe's and recreations spots. The pool villa quiet large space area with kitchen, gas stove and cooking utensils. The bad: My room is a pool villa. As soon as we check-in and open the bathroom door, it gave us a strong unpleasant smell. I think they have problem with the septic tank or something. They didn't provide face towel, hand towel and hand soap for the bathroom basin. They didn't provide swimming towels despite we stay in the pool villa ( i had to called them first for them to sent the towel). The room wasn't ready despite we check-in around 4pm approx, since we came from Menjangan island which is around 4-5 hours away. And after travel those far with young children's, the first thing we wanna do of course is resting in our room. One of the receptionist guy, he need to learn better how to serve costumers. The attitude and tones that he gave me as i inquired about the bbq, it was as if i was stupid coz i asked a few questions and as if it was my fault that i didn't do the bbq on the previous day, cos they were sold out on that night. I can understand i may be late to book and so it was sold out, but dude..never blame your costumer. A better explanation with a genuine, kind attitude, i will more than happy to understand the situation. They were still undergoing some renovation with the hotel ( didn't mentioned in their website) sometimes you can hear the consruction noises from your room. 4am was woken up by the people chatting and laughing so loud. Not sure whether it was the guests or the workers /( builders) -live music that we could hear all the way from our room, every night while we stayed there. I think they finished around 10.30-11pm. Maybe it's good for some people but not for me who has a "rises early and sleeps early" body clock and wants a quiet and peaceful night of rest. I have staying in 4 different accommodations during my 3 weeks holiday and unfortunately this accommodation was the only one that didn't meet my expectations. Such a letdown. Specially after a 5 star service from our stay...

This hotel has an exceptional service. They greet you very nicely the moment you arrived at the parking lot. The staff were all friendly and anticipating our needs. I stayed here for 4 nights during the end of pandemic. When it was raining and I was arriving back to the hotel, the staff took an umbrella and be ready to escort me out of my car. Service excellence is top notch in this hotel. . In the first night, I changed my room twice and the staff served me very well. I'd recommend the room in the upstairs. They have better flooring and ambience than the room in the first floor. However you don't get direct access to pool like the room on the first floor. . The hotel situated not in the middle of Kintamani. You can't see the lake nor the mountain from the hotel. But they do have a very large grass field in the middle of the hotel overlooking to the valley behind the hotel. . The building is relatively new. Much better than most hotel in Kintamani area overlooking the mount Batur or the lake. So if you are looking for a proper hotel with proper room in Kintamani, this is your best deal. . Food price is reasonable. Not too expensive for a, I would say, 4-star hotel. Please keep in mind that food in Kintamani area is relatively more expensive than in other area in Bali. The restaurant also opens until 11pm. I think this is the only restaurant opens till night in Kintamani. Most cafes and restaurant close at 7pm. . The only bad thing about this hotel is the flies. A lot of flies in the area. But it is the problem with all properties in Kintamani. So there won't be much differences if you choose other hotel. And they won't be there all the time. Just quite sometimes and kindly disturbing. I talked to the manager and she said that it has been their struggled all the time. . Almost forget their hot water pool which is still warm even in the night. . Overall I would recommend and would definetely come back again...

One of the best place to go in Kitamani area with your family, especially your Kidos. The 1st highlight from us is the service from the Pramana Zahill is very friendly, kind, and the spirit of want to serve you better we can feel it. The 2nd highlight is the hot water pool and big grass field for the kids to play and enjoy the nature. This is very important for the guest who goes with the kidos, also at night ( we stay there at night of final world cup 2022) we can enjoy the live music with the hot drink menu from the restaurant and don't forget they also serve you the fireplace, because this place is very cold at night, some time it covered by fog. So prepare your jacket or sweater. They are no AC in your room. The 3rd highlight is the view, this place located at the top of hill, but it's not facing to the Mount of Batur, but the opposite, you can still enjoy the greenery of the Forest, and bit village light at night. Very relaxing view on the day and romantic feeling at night. The deluxe room is fine, big enough for us with 3 kids (we order 1 extra bed, but I suggest you to book the suite room, bigger room and you get the bathtub too for kid), clean, with good natural light and good air circulation. To get shower no worries, you got the unlimited hot water.. enjoy.

What we need to suggest to Pramana Zahill is about to upgrade their breakfast menu, i think with this class of hospitality Pramana Zahill should be serve better of breakfast menu. It doesn't mean the menu isn't delicious, in our opinion the taste is quite OK, but the completeness of the type of breakfast menu served is incomplete and some are missing. We do believe the breakfast is very important and will completely all of your service to the guest.

We will plan to stay in Pramana Zahill next time... Thank you for all the staff and team of...