Batur Mountain View — Hotel in Pulau Bali

We went to this hotel when we were in Kintamani on 21 of June 2020. We paid with the visa card for one night.|The owner was tried to charge us 2.5% for using visa, %which should be paid by the merchant to the bank and not by the customer. |After an argument we did not paid the surcharge. |As soon as we entered the room we noticed that it was dirty and run down. The bathroom is only separated by a half wall from the room so the smells will go to the room. |You have to climb 3 high steps to enter the bathtub, and are very unsafe. Hot water did not arrive and the owners told us that it takes 10 minutes to get it, so it was, but it was only lukewarm and in Kintamani the weather is cool and there is a need for hot water. The pressure was really low, there was really no pressure and by raising the shower head the water almost stopped . The top that covered the water tank to flush the toilet was broken in two but left there. We opened the closet and looked at each other in disbelief, it seemed it had not been cleaned and dusted for years, I would say very dirty, they should be embarrassed and ashamed to offer rooms in this state and instead they get very upset if customers complaints and this what happened. We complained to the owner and the reaction was as follow: she said that this is Indonesia what would you expect and we should open our own hotel to be happy, if we want everything clean, hot water and everything else that we need and we should stay at home so we will be happy so don’t need to go around complaining about the activities of others, all this not in a low voice but shouting. |After this we decided not to stop, and she said she didn't want us to stay in their hotel.|We asked for a refund. We have been told that if we had the intention of writing a bad review, she would not give us a refund, at this point we said that we would not do a review hahaha.||There is more to write then this but i think this is more than enough||Anyway we have received the due refound. The owner in question was a “lady” who was truly rude and without manners and had no idea how to run a business. We have just read the reviews that appear in Agoda and are all negative with the exception of one. |This place...

Of all the hundreds of hotels I/we have stayed in worldwide, this would be by far the WORST!!! The hotel was absolutely filthy dirty!! Upon entering our bathroom after checkin I noticed urine all over the plastic seat, bath towels almost grey with discoloration. A CONSTANT stream of trucks “THUNDERED” past non stop with rocks & soil from a quarry or roadworks or something! Deafening as well!!! The road from this continuous truck hammering was little more than a goat track, with almost no tarred surface left, so with every truck that passed by the whole place was enveloped in dust. All the hotel’s poor plants were grey and dead from this constant 24/7 showering with dust, also they had been given their last drink or water I am guessing some months ago! So of course every surface of plants, tables, everywhere was covered in dirt and grit. We were going to stay a couple of days, but with nowhere to walk, as we would have been covered in dust from these trucks had we ventured out! We could not wait to leave the next morning. On “one” positive note, the view of Batur was great! They clearly had lost interest the hotel management, as sadly this truck procession was out of their hands, SAD!! Also the staff were very nice. I wish them good luck, as I feel this hotel will eventually...

When we arrived, they didn’t have the room we requested and gave us a free upgrade to a superior room. That room was clean and had an amazing view. The staff were friendly and took care of us. We had gado gado for dinner at their restaurant and it was excellent.||The best part of staying here was the trekking. We did the long trek. Our guide, Mavid, knew the best trails and spots to get away from the crowds that do the sunrise trek. On the way up, we were pretty much alone on the trail. He found us a spot where the ground was warm to keep up warm for the sunrise. And, I’m kind of afraid of going down steep trails, so Mavid provided us with walking sticks and held my hand through all the difficult stops. He is from a local village and was able to explain the history of the eruptions at Mt. Batur. And, on the long trek, the views are incredible and not crowded. We didn’t take the paths that everyone else took. It was a great experience.||We only stayed one night, it was worth it for that night...