My Kosher Hotel — Hotel in Comun General de Fascia

This is our second time here and this time around we had not such a great experience. The rooms were not what we expected- dirty when we first entered and we had to clean the closet before putting our clothes inside. When we entered the room it smelled like sweat. We have a room with a balcony to the road and it's so noisy you can't leave it open even in the middle of the night and Overall there is a lot of noise that I'm not sure where it's coming from but it's horrible and sleeping here is hard if you are not used to so much noise. The rooms temperature are always so hot and there is no way to fix it. Inside the room there are a lot of broken things - the phone, some of the lights that stay on even if you turned them off we had to cover them with towles.The walls are very thin so you can hear the people around you in their rooms. The refrigerator is not working maybe if you pay extra it will but we didn't see a sign fir that. Elevators take so much time to work for some reason and there are no Shabat elevators. The receptionist are not very nice and in a crisis didn't help at all. There is only 1 shuttle to get to the ski area and back. you have to wait a long time. We had an emergency where I was feeling extremely sick and needed to get back to the hotel and although the day before someone called the shuttle outside of the operation hours and paid extra when I called I was told by the receptionist that they can't help me and that I can wait for an hour for the ski bus to get back to the hotel in a very rude tune. My father who was also very sick that day had to wait with me and when he finally got back to the hotel he couldn't get up from the bed for 2 days. During breakfast when they make omelets you can smell it all the way to the third floor and inside the dining area it is so cloudy and hard to breathe because of that. If you come to dinner at 1930 and not 19 you get told in an angery way that there is no food left and that you need to come earlier although the amount of people is the same and really some of the food can run out like vegetables. Overall I'm very disappointed with my experience here. The place itself is okay what happened with the shuttle on the day we really needed help was a breaking point for us. After criticizing the hotel we were treated differently with much more care - for breakfast I received some more gluten free food and at dinner I was told they can make me the pasta dishes with gluten free pasta. During snacks at 4 I received a plate with gluten free options and during the whole of Friday night food service I received all the dishes gluten free and was told what is safe to eat. The kitchen and service staff took the matter very seriously and the service points are only for them. They kept checking that everything was okay. They even bagged and packed food for my cousin who was in the hospital and my brother that was sick upstairs in our room and couldn't come down. I wish it would have happened sooner after requesting gluten free bread the first morning here but I appreciated all the amazing efforts and the delicious food they made sure was...

It’s hard to know where to start! We had such a wonderful ski holiday during half term and cannot thank Belinda, Avi, Cosimo, the kichen team and all of the staff enough. Nothing was too much for anyone!

Reception & booking: professional, helpful and before our arrival Cosimo answered every question I had from room provisions, availability of gluten free food and where to book ski hire etc.

Ski shuttle : it’s a short 2-3 mins drive to the main hub (although it’s actually only a ten mins walk) to Peak Sport (adjacent to a main gondola) where we hired our skis and also stored our boots and skis though you can choose to store them in the hotel. However the free hotel shuttle ran frequently and very smoothly.

Rooms: spotless and cleaned daily by a lovely couple who have worked there for 17 years or so! The room was too hot for us but we are unusual as far as Brits go. Cosimo adjusted our duplex room heating and we were then comfortable.

Food: plentiful and delicious! A special mention has to be made here about our daughter’s coeliac requirements. Usually it’s a struggle to get her ‘well catered’ for. Those on a gluten free diet usually have to simply ‘make do’. We were bowled over by the effort put into making sure our daughter was well fed, including daily gluten free waffles and pancakes. They even offered to make GF shnitzeis at night but there was so much alternative food she never needed them. They also had GF pasta on site! We happened to have taken our own pitta/bread for her.

And finally: Belinda was always available to help and answer any questions. She and her husband who own the hotel go out of their way to make you feel welcome and ensure you enjoy your stay . We thank them and look forward to another stay, skiing the Sella Ronda and its...

Where to begin? The location is beyond description. My photos are the walkway to the hotel and the view from our room: worth the trip even if you never leave the hotel. The hotel staff members are all beyond welcoming and competent. The owners, Avi and Belinda, made us (and all the guests) feel as though they’d been waiting just to meet us. The front desk managers accommodated our every need, from bringing fresh coffee to our room when we arrived, to detailed guidance on daily activities, rain or shine. The dining room staff, under the delightful guidance of that big teddy bear, Luciano, were always efficient and unfailingly friendly. And the food… outstanding! From the Israeli-style breakfasts (with materials provided to pack your own lunch), to gourmet dinners, to a huge Shabbos morning kiddush, including varieties of fish, veggies, and amazing cakes that made the subsequent meal unnecessary (but that did not stop us!). The drive from Venice airport is about 2 1/2 hours long and the hair-pin turns in the mountain region add more excitement than I would prefer, but it was more than worth it and we would love...