Eden Beach Club Apulia Torre Canne — Hotel in Fasano

The hotel was the designated base for our 8 day holiday in Puglia, an area which we had never visited before. The town is small, but given that we were spending a few days on arranged trips, the package deal was half board and it was surrounded by extensive beaches it seemed an ideal location. We found the rooms perfectly fine for a mid-range, 3-star hotel, clean and well-looked after each day by the friendly housekeeping team who managed to provide anything we needed. We used Google Translate a number of times as our Italian wasn’t so good, and it worked perfectly! The memory foam bed was very comfortable, the a/c worked a dream and although small, the bathroom was clean and everything worked…. great water pressure!||The reception and bar team, and the local entertainment singer Paulo, were excellent, incredibly helpful and looked after us during our stay - Alfredo even helped carry drinks up to the pool area from the ground floor bar for my wife. The local wine at the bar, E-Arte was very good. ||Our package included a free bar of local beers and wines, soft drinks and few local spirits which were all absolutely fine: brands were available, but we didn’t feel the need. We thought the buffet meal in the evening was more than plentiful, varied and well presented, particularly those served by the cheerful young lady with the chef’s hat who managed the pasta dishes and the “secondis”. It was great to taste selections of the foods specific to the local area. Breakfast’s buffet was good, with a good selection of fresh fruit. Ham, cheese, croissants and cakes: always full up.||The hotel has a top floor pool which was slightly cooler than expected but in the 33C heat was a welcome relief. There were plenty loungers, never more than 10% utilised, and the views across the nearby bay to the lighthouse, and down the beach to the south and towards Ostuni were gorgeous. It was an easy walk along the beach: we managed an almost 7 mile return walk without shoes with the waves lapping the shore. We used the Eden Club Beach Bar once and found the food and service good… and very reasonably priced. We didn’t use the loungers as it’s not our kind of holiday, but if you want to use them (for free) you get a ticket from the Hotel and present it to the team there when you go down. A towel is required, and is €10 rental for a big, fluffy one.||Overall, the hotel was the perfect base for this holiday, and the guide and entertainment team arranged by Mistral were excellent as were their choice of sights and areas to visit. The use of a few simple phrases in Italian saw us through, along with technology, and we left the Hotel very impressed with the region. Sometimes things didn’t go to plan, but the way that the team dealt with our requests were always handled quickly and professionally… for this holiday, they were...

It seems that the beach is not owned by the hotel (despite its name) but by a snack bar who employ those who "manage" it. We apparently occupied the wrong sunbeds on a virtually empty beach. The lifeguard threatened my 72 year old wife while I was at the hotel, putting his face virtually up against hers and shouting at her, because it was his job to ensure you occupied the "correct" sunbed. "The sunbed numbers are for US and not for YOU." It seems the sunbeds are allocated to a room number but no one had told us this.||||It is only since we returned home that I realised there is an obvious solution. Can you see it? Answer at end of this review.||||When asked to confirm the time of our transfer back to the airport our Mistral rep replied "I've told you a thousand times!" She hadn't told us at all, didn't tell us at this point and the notice on the board referred to a post on an unnamed website.||||The evening meal was a self-service buffet. The rep asked us to keep the same seats in the restaurant throughout the week, as to sit in a different seat each evening would confuse the staff. I still can't work that one out.||||At breakfast, the table setting consisted of a teaspoon and a paper napkin. Any other cutlery or crockery required had to be collected by the guest. Items (bowls, knives, etc) would regularly run out and no one rushed to replace them. One morning there were no bowls and I asked a member of staff for one. He glared at me and thrust a teacup at me and walked away.||||I could relate many similar tales, but we decided to laugh at each incident instead. I laughed a lot during our week. I kept expecting to hear a female voice shouting "Basil!"||||The shower in our room was quite the worst I have ever encountered, tiny with concertina doors. I had to soap my sponge before I entered the semi darkness (as I couldn't bend down in it) and try to wrestle the doors closed. Initially, we couldn't close the doors at all as the trim had been fitted by a...

I stayed here in september 2022. It was a very poor holiday. The rooms were tiny despite the advertisement in the Radio Times saying, "the ensuite rooms are spacious and have a balcony". The balcony was so small that only one chair could fit on it. The hotel was generally tired and in poor repair with concrete peeling off walls and balcony rail. We were expected to eat cereal in cups or paper cups and the food was left uncovered for the insects! The sunbed arrangement made no sense. Some beds were in the water and you were not allowed to change beds to be near friends even though the beach was fairly empty. The person who controlled the beach was very aggressive. The whole area was poorly organised. We were told that WiFi was avaialble throughout the hotel but I could only access it in the reception area of the middle of the second floor corridor.The Tour manager gave very little information eg times of buses, taxi services, places to see etc. When I arrived I was given the wrong room. I asked to change this and she replied rather aggressively that she had waited up for two extra hours for my group to arrive. The plane was late!.|I appreciate that many of the included tours contain a lot of walking, some of it not easy. But for Matera there were options. For example, a shuttle bus, a taxi or a tuk tuk but the guide in her "Announcement for the Matera trip" said "that Matera is hilly and a good level of fitness is required" and triedto discourage people with a mobility issues from going. What she failed to point out was that the walk from the coach to the new town was flat. The town had many cafes and many vantage points where people could get a panoramic view of the old town and the caves. This was an easier walk than the other included trips.|Mistral did not apologise for any of the issues that I raised with them. I will never travel...