Hotel Rurale e Spa Orti di Nora — Hotel in Pula

We booked an apartment at a reasonable price for four people. The hotel itself was small yet cozy, with clean rooms that, although on the smaller side, suited our needs perfectly. Pre-check-in was a smooth process, which we appreciated. However, throughout our stay, we noticed that the receptionists had limited English proficiency, making communication a bit challenging. It wasn't until the last day that we encountered a receptionist with more fluent English skills.

One major drawback we experienced was the lack of proactive recommendations or information provided by the staff. We found ourselves having to inquire about every detail, which could have been improved with more proactive communication on their part. The hotel boasted two restaurants and a wellness spa, but it took us three days to discover their locations, as they were housed in separate buildings. The bistro restaurant near the reception offered breakfast, which became monotonous after a week due to the limited savory options and absence of vegetables. On the upside, the sweet options were satisfactory.

Regarding the wifi situation, I appreciate the explanation provided. However, if the connection works well in the reception area but not in the rooms, it indicates that the rooms are not adequately covered by wifi, rather than being solely an infrastructure issue. A simple apology for the inconvenience would have sufficed.

When it comes to the dining experience, the main concern was not the cost but rather the quality of the food and the overall dining experience. Allow me to provide a detailed explanation for each dish:

Bread as Amuse-Bouche: While the gesture of serving bread as an amuse-bouche is appreciated, it would have been more enjoyable with some accompaniments such as olive oil, salt, and pepper. The bread lacked additional flavors to elevate the simple offering. First Course - Bread with Gratinated Cheese (bread again), Honey, and Nuts: The concept of combining cheese, honey, and nuts on bread is intriguing. However, the execution fell short as the bread was not fully covered with cheese, and the overall taste was just okay. Second Course - Soup: The soup, reminiscent of cafeteria food from childhood, was disappointing. It contained overcooked vegetables and had a consistency more akin to a stew. The quality and refinement expected from a bistro were sorely lacking. In the end I have to asked for a spoon because the servers forgotten to bring me. Third Course - Pork Loin with Salad: The pork loin itself was acceptable in terms of taste and preparation. However, the accompanying salad was bland, lacking seasoning, olive oil, or any sauce to enhance its flavors. The dish overall felt incomplete and underseasoned. Fourth Course - Dessert "Pardulas": The dessert, while decent, did not leave a lasting impression. It was okay but not something one would eagerly order again. Additionally, the "Pardulas" did not match the expected appearance or taste, failing to meet the standard for a memorable dessert. In summary, the issue was not with the cost of the meal but rather the substandard quality of the food and the overall dining experience provided. I would have been willing to pay more for a meal of decent quality.

Don't get me wrong, we ate everything! However, the overall food experience and quality were poor. I'm simply trying to help you improve your service by pointing out the issues that could lead to a more satisfying experience for your...

In the words of my 7 year old ‘I wasn’t expecting that!’ ||The hotel a well located with a few lovely beaches and a fantastic restaurant (Ortoristorante) in close proximity.||We stayed in a suite, which was really clean, and the beds and bedding were incredibly comfortable. As a family of 4 there was plenty of room as there were 3 bedrooms and 2 bathrooms, and what was advertised as a ‘private pool’ was actually a private hot tub, which my girls loved - especially as it had disco lights!||The pool area was lovely, as was the hot tub / hydro pool, and there are plenty of sun loungers - whatever time of day you get there.||In terms of the grounds, our girls loved the assortment of animals, but there are all sorts of strange mannequins and large plastic animals scattered around the reception and restaurant! The reception also appears to be themed - just not sure what the story is!||Things to note:||• The hotel charges for pool towels - €5 per person per day. |• There isn’t a huge amount of savoury food at breakfast and they don’t seem to replenish it after 9:15ish. |• On the Monday and Tuesday nights we stayed, there was incredibly loud live music coming from the ‘other’ restaurant onsite. It went on quite late (past 11pm) which was frustrating with...

Wir haben hier 4 Nächte verbracht und uns äußerst wohl gefühlt!!! Das Zimmer war geräumig, das Bett/die Matratzen neu und sehr bequem und das Badezimmer zwar klein aber ganz neu gestaltet und völlig ausreichend (die Duschkabine ist ein wenig eng...;-) Es gab täglich frische Handtücher und wir hatten eine kleine Terrasse mit einer Möglichkeit, unsere Strandhandtücher zu trocknen.||||Das Frühstück ist wirklich sehr gut und umfangreich - es fehlt an nichts!||||Auch der Poolbereich ist sehr ansprechend und einladend.||||Einziges Manko während unseres Aufenthalts in diesem schönen Hotel war unser (einmaliger) Besuch des hauseigenen Restaurants, das gerade (saisonal bedingt) seinen ersten Öffnungstag hatte:||In unserem Zimmer lag eine Speisekarte aus, aus der wir auswählen und reservieren konnten. Wir hatten einen Tisch für 19.30 Uhr reserviert und uns für das landestypische Spanferkel entschieden. Das Spanferkel sahen wir bei unserer Ankunft im Restaurant schon über dem offenen Feuer braten, was sehr appetitlich aussah. Doch: Abgesehen davon, dass wir dann geschlagene 2 Stunden (!!) auf unser Essen warten mussten, waren wir sehr enttäuscht von dem, was wir auf unseren Tellern vorfanden: jeder von uns bekam 3 winzige Stückchen Knochen mit Fett, Knorpel und etwas Kruste; essbares Fleisch war kaum vorhanden. Der Preis hierfür betrug 15,00 €, was gerechtfertigt gewesen wäre, wenn es lecker und sattmachend gewesen wäre. Das Gemüse (2 kalte gegrillte Zuccini-Scheiben) und die Kartoffeln schlugen noch einmal mit jeweils (!) 5,00 € zu Buche.||||Zur Ehrenrettung müssen wir sagen, dass der wirklich äußerst zuvorkommende und extrem freundliche Inhaber des Hotels und des Restaurants an unseren Tisch kam, um nach unserer Zufriedenheit zu fragen und sich für die lange Wartezeit zu entschuldigen. Nachdem wir ihm mitteilten, wie unzufrieden und leider auch etwas unglücklich wir über diesen Abend waren, versicherte er uns, das Essen nicht mit auf die Rechnung zu setzen. Bei der Abreise waren wir dann sehr positiv überrascht, denn er hat weder das Essen noch die von uns konsumierte Flasche Weißwein (die übrigens sehr lecker war!) in Rechnung gestellt, soz. als Wiedergutmachung. Dafür noch einmal vielen Dank! Dennoch denken wir, dass das Konzept im Restaurant vielleicht etwas überdacht werden sollte....||||(Im Übrigen ist es während unseres gesamten 3-wöchigen Sardinien-Urlaubes immer wieder passiert, dass wir schlechte (insbesondere Fleisch-) Qualität auf unseren Tellern vorfanden. Selbst die viel gerühmten Pizza- und Pasta-Spezialitäten haben uns nicht gerade "vom Hocker gehau´n".)||||Das Hotel Rurale Orti di Nora würde wir aber trotz allem uneingeschränkt...