Hotel Stella D'Oro — Hotel in Rimini

We discovered this hotel last year and as I said in my previous review it's wonderful. This year we came altogether (me, my wife, son and my mum) for two weeks of well-earned rest and relax.||||The weather as always was wonderful. The hotel rooms always very well kept. The pleasant surprise was the solarium that they have added to the top floor... really nice for evening chillout or for pre-lunch "aperitivo". Also, all the outside furniture has been renewed and is too very nice.||||The food is as always delicious, lots of variety (in 2 weeks we hardly ever had something of the same, and in any case was a free choice to have the same on those two occasions). All the recipes are handmade with local and excellent ingredients. There is such a selection of different food, that even kids can't find excuses for not eating. Very well done!||||The hospitality is always great, very kind, helpful and understanding of family needs. Always going out of their way to suggest things to do and find solutions to day trips.||||I can definitely say wholeheartedly that this is a wonderful family run hotel in a beautiful Italian seaside location (ideal for families...

We didn’t even stay a full day and left for another hotel. The manager accused us of not paying our bill despite us having email proof. First, they claimed they didn’t receive our deposit but acknowledged the rest was paid. Then, they changed their story, saying we hadn’t paid anything. She repeatedly demanded to see our bank statements, even after we showed proof of payment. She kept accusing us of scamming them and repeatedly tried to make us feel guilty. She was aggressive and yelled at us rather than trying to understand what the mishap was.||||When we decided to leave, they threatened to call the police for non-payment. As out-of-towners, this was terrifying. To avoid further conflict, we were forced to pay double the cost. What a scam! ||||As two young girls traveling from out of the country, this was a horrific and traumatizing experience. Please beware, as no one should go through this awful experience. Do not stay here!!! ||||P.S We asked for extra towels and the same manager came to “check our room” for the towels and then said she was going to charge us for the extras!...

We didn’t even stay a full day and left for another hotel. The manager accused us of not paying our bill despite us having email proof. First, they claimed they didn’t receive our deposit but acknowledged the rest was paid. Then, they changed their story, saying we hadn’t paid anything. She repeatedly demanded to see our bank statements, even after we showed proof of payment. She kept accusing us of scamming them and repeatedly tried to make us feel guilty. She was aggressive and yelled at us rather than trying to understand what the mishap was.

When we decided to leave, they threatened to call the police for non-payment. As out-of-towners, this was terrifying. To avoid further conflict, we were forced to pay double the cost. What a scam!

As two young girls traveling from out of the country, this was a horrific and traumatizing experience. Please beware, as no one should go through this awful experience. Do not stay here!!!

P.S We asked for extra towels and the same manager came to “check our room” for the towels and then said she was going to charge us for the extras!...