Hotel Roma Tor Vergata — Hotel in Rome

I am feeling a bit sorry writing this review but I also make it a mission to remain impartial and objective as much as possible to help out other travellers. This so-called 4 stars best western hotel is worth writing an in-depth article but I’ll try not to make it too long.

Firstly, the prices. Quite cheap if you consider that it cost me 54£ for two nights in a standard room without breakfast. To this, be aware that you will need to add 6€ per day and per person for the duration of your stay. (City tax) So basically ended up paying 78£ in total with that little surprise during check-in.

Now the room wasn’t too bad considering the short trip it was going to be anyway, the bathroom, the floor, things were clean but lots and lots of faux pas made me feel trapped like a tourist.

Air conditioner not working, fridge working on and off, the bed’s structure edges will love your toes every time you get too close from them! Be careful, even if you’re tired (It hurts!). The TV doesn’t have any international channel apart from a french one and the TV remote was temperamental. The staff at the restaurant level was quite rude too. They also seemed busy talking to each other and irritated when asked for a favour. (I wanted some milk for my tea) then gave me some and abruptly told me “2€!” Well, I would have liked to know the price before he’s actually given it to me. Also, as a frequent globe trotter, I rarely carry currencies with me and use my mastercard virtual wallet instead. Although I appreciate this is not common to pay such small transactions this way, I enabled contactless payments for that very reason but the staff was basically trying to tell me that “You shouldn’t use your card for such small payments!” Thank you very much for your money handling lesson sir... Had to transfer the 2€ on the room.

The room has been cleaned and refreshed on day two, which was much appreciated. The front desk staff was lovely at all times and helpful. The hotel lobby was very tacky (letters missing on their walls “idney” instead of sydney “new yopk” instead of new york, the lights outside the hotel not functioning etc... It just doesn’t look very serious.

But now, the real and major reason why I will not return to this place is — the area... It is literally surrounded by rotting litter and garbages absolutely everywhere. The smell is that horrendous that you can actually taste it in your mouth when it is hot outside. You can try and walk 2 miles away, the entire district is just extremely poorly maintained and quite frankly, it is concerning, from a health and sanitary perspective... Far away from the beautiful city centre of Rome, it will take you 10 good minutes to the nearest tube station and then 1 hour at least to reach the main spots the city has to offer. The hassle is not worth it.

All in all, this hotel was a last minute decision and I had a good deal with it but even for two nights, I wouldn’t set my foot back there again... You can find much better elsewhere for about the same price and it is absolutely not worth its 4...

We have just returned from Roma Tor Vergata Hotel and wish to give a mixed review. We arrived by Taxi from Airport costing 40 Euros which seemed a fare price judging it takes approx 25 to 30 minutes journey time depending on traffic congestion. When we arrived and looked at surrounding area we released it was extremely run down and not really for tourists. We arrived early as our flight was at 6.45 am from East Midlands, Reception was extremely clean and staff were very helpful. We were told the rooms were not available until 2pm because they were extremely busy. We were able to leave luggage in a safe room behind office until our rooms were ready. We decided to take a look around outside the hotel and our first thoughts were confirmed it was run down and locals seemed not to like tourists but we kept our chins up and walked from the rear end of hotel making our way to Lidl for a few items of food and snacks etc. On our return we sat around pool on sunbeds completely on our own and this was fantastic. At 2pm the rooms were available and then it became apparent this hotel was more like a run down travelodge, doors were damaged, floors were rough to say the least, rooms were extremely basic more like a 3 star hotel at best. No tea making facilities, No Slippers, very hard beds but must say shower was extremely good hot and powerful. A safety deposit box was in wardrobe and we did use it. The restaurant is on the 5th floor and our experience was very good food for breakfast buffet style, and the evening meal was good but we wished we had asked for the burgers to be well done as they were thick but not cooked through.||The Hotel is very busy with School trips and coach groups and they are very loud at night and a little unnerving especially when the room door locks are a little inadequate.||We used the Metro into the city changing trains twice. Ticket price was 3 euros each for 100 mins. Very busy system and in the city you need to push your way on extremely quickly watch your wallets and purses. The underground is fast and you need your wit's about you for going to the correct station on the correct line, very easy to be going in the wrong direction!!!||The city is unbelievable but you are going to need good shoes and expect blisters as we have walked approx 15 miles over 2 days. Food is expensive but you are on Holiday.||Getting back to the hotel on the Metro is an experience and you will need a Metro map from hotel reception ||The Taxi fares from the hotel reception are extremely expensive, They charge 75 euros for taxes to the city and airport. ||My overall opinion is this hotel is a budget hotel that could do with rooms being renovated and the location is not by anymeans convenient for the city. If you can afford it get a hotel closer...

Hidden Charges and Lack of Transparency - A Disappointing Stay at Hotel Roma Tor Vergata

My recent experience at Hotel Roma Tor Vergata was marred by an unexpected and unjustified charge that left me deeply dissatisfied. I feel it is essential to share my experience to caution other potential guests about the lack of transparency exhibited by this establishment.

Upon arriving at the hotel, I was shocked to discover an additional charge of 6 euros per day, even though I had already paid all the booking fees in advance. The hotel failed to inform me of this additional expense during the reservation process or before my arrival, which is both unprofessional and deceptive.

Such hidden charges not only create an inconvenience for guests but also tarnish the reputation of the hotel. As a guest, I expect transparency and honesty regarding all costs associated with my stay. Unfortunately, Hotel Roma Tor Vergata failed to meet this basic expectation, leaving me feeling taken advantage of.

Moreover, the lack of communication regarding these extra charges demonstrates a disregard for customer satisfaction. It is the responsibility of the hotel staff to inform guests of any additional fees well in advance, allowing them to make informed decisions and manage their budgets accordingly. By neglecting to do so, Hotel Roma Tor Vergata displays a lack of professionalism and respect for their guests.

Aside from the issue of hidden charges, my overall experience at the hotel was underwhelming. The quality of service was mediocre at best, with staff members appearing indifferent and uninterested in providing a satisfactory guest experience. The room itself lacked cleanliness and showed signs of neglect, further adding to my disappointment.

In light of these issues, I cannot recommend Hotel Roma Tor Vergata to other travelers. The unexpected additional charges and lack of transparency are clear indications of a hotel that values profit over customer satisfaction. I strongly advise potential guests to explore alternative accommodations that prioritize transparency and provide a more pleasant and honest stay.

I sincerely hope that Hotel Roma Tor Vergata takes this review as constructive feedback and works towards rectifying these issues to ensure a more positive experience for future guests. Transparency and open communication are crucial in building trust and fostering guest satisfaction, and I trust that the hotel will take the necessary steps to improve their service...