Emmy — Hotel in Salten-Schlern - Salto-Sciliar

What a terrible disappointment!!! We selected this hotel as a family after careful considerations of all the reviews here as well as the facilities and based on our knowledge of staying in similar star hotels in this region. I cannot understand where all these positive reviews came from. The only positive and hence the one star is that the rooms are nice, spacious with great views of the mountain and towns. Biggest frustration was the restaurant service and shuttle bus to the ski lift. There’s a lot of waiting around for both which eats into your day! Whatever system they are using in the restaurant doesn’t work! Orders are taken on an iPad/tablet yet waiters come out confused going from table to table to check if the food is yours. The only waiter that appeared always in control was Simone and actually thank you Simone you’re a lovely person and great at your job! Each morning we can wait up to 20 mins for fried eggs or crepe and on one occasion after 30 mins it never actually arrived! I would recommend simply putting an egg/crepe station in the restaurant which people can just go to and order themselves just like most places we’ve stayed at rather than to be made in the kitchen. The buffet both for breakfast and dinner is very poor for a supposedly 4 star hotel! Not much selection! No strawberries or other fruit! Just melon and pineapple everyday! You get the feeling they are trying to save money! Both fruit are easy to slice to go a long way! Even muffins are halfed rather than give a whole one! Boiled eggs are cut into tiny pieces like served for a baby! At dinner the lights could be dimmed to create a bit of an ambiance. We selected this hotel as it seemed it would be good for families with children however, I would say they have gone too far the other way even for us with young children! Bright lights at dinner like a school canteen with children running through the restaurant with no shoes. The menu is not that of the lovely local food. They are trying to be fancy and miss the mark. We joked the food is good for photographing. We always ate better in the mountains for lunch at a basic Baita. There was no special local evening/event like most places. The playroom can be all out war with children throwing the soft balls and Lego blocks at each other. Other hotels we have stayed at have usually had some sort of supervision or cameras in the playroom. The shuttle bus was so irratic in leaving earlier or later than scheduled and as a result we would get to our kids ski school always late or rushing after also wasting time waiting in the restaurant! The pool too could be a few degrees warmer. One day after a long day skiing we were told the pool was out of order! The final straw! This hotel on paper has all the facilities to be a good 4 star hotel however, I believe the lack of care and the willingness to go for the mass market means it’s not even a 3 star! We feel so cheated as there are a lot of better hotels in the area we could have stayed and...

Our stay at Emmy Five Elements Hotel was a delightful experience overall, marked by several notable positives that contributed to a memorable vacation. However, some downsides warrant consideration.| |Starting with the positives, the room was spacious, tastefully decorated, and meticulously cleaned daily, ensuring a comfortable and inviting atmosphere throughout our stay. Additionally, the hotel offered a commendable selection of breakfast and dinner options, catering to various tastes and dietary preferences. The outdoor pool and sauna facilities were enjoyable, offering a refreshing respite after long hours spent on the slopes. Furthermore, the convenience of a complimentary ski shuttle to and from the slopes added to the overall convenience and accessibility of the hotel| |Emmy Five Elements Hotel staff were consistently friendly and accommodating, especially during dinner service, where their warmth and attentiveness enhanced the dining experience. Moreover, the panoramic view from the hotel, overlooking the village centre and the majestic Dolomites, added a picturesque touch to each day of our stay.| |However, despite these positive aspects, some notable drawbacks detracted from the overall experience. One significant issue was the excessive heat in the room, attributed to underfloor heating, which proved difficult to regulate. The lack of temperature control options necessitated leaving the balcony doors open for ventilation.| |Additionally, while the hotel boasted family-friendly amenities, such as the spa and pool facilities, the proximity between the relaxation area and the children's pool resulted in a noisy atmosphere that detracted from the tranquil ambience one might seek in a spa setting. This aspect made the hotel less conducive to relaxation for adult guests seeking a quieter retreat.| |In conclusion, Emmy Five Elements Hotel offers many desirable amenities and services that contribute to an enjoyable and comfortable stay, including spacious accommodations, delicious dining options, and stunning views. However, improvements in temperature control and spa ambience could enhance the overall guest experience, particularly for adult travelers seeking a more serene...

Our stay at Emmy Five Elements Hotel was a delightful experience overall, marked by several notable positives that contributed to a memorable vacation. However, some downsides warrant consideration.

Starting with the positives, the room was spacious, tastefully decorated, and meticulously cleaned daily, ensuring a comfortable and inviting atmosphere throughout our stay. Additionally, the hotel offered a commendable selection of breakfast and dinner options, catering to various tastes and dietary preferences. The outdoor pool and sauna facilities were enjoyable, offering a refreshing respite after long hours spent on the slopes. Furthermore, the convenience of a complimentary ski shuttle to and from the slopes added to the overall convenience and accessibility of the hotel

Emmy Five Elements Hotel staff were consistently friendly and accommodating, especially during dinner service, where their warmth and attentiveness enhanced the dining experience. Moreover, the panoramic view from the hotel, overlooking the village centre and the majestic Dolomites, added a picturesque touch to each day of our stay.

However, despite these positive aspects, some notable drawbacks detracted from the overall experience. One significant issue was the excessive heat in the room, attributed to underfloor heating, which proved difficult to regulate. The lack of temperature control options necessitated leaving the balcony doors open for ventilation.

Additionally, while the hotel boasted family-friendly amenities, such as the spa and pool facilities, the proximity between the relaxation area and the children's pool resulted in a noisy atmosphere that detracted from the tranquil ambience one might seek in a spa setting. This aspect made the hotel less conducive to relaxation for adult guests seeking a quieter retreat.

In conclusion, Emmy Five Elements Hotel offers many desirable amenities and services that contribute to an enjoyable and comfortable stay, including spacious accommodations, delicious dining options, and stunning views. However, improvements in temperature control and spa ambience could enhance the overall guest experience, particularly for adult travelers seeking a more serene...