Hotel Vittoria — Hotel in Trapani

Booked a cheap 3 day stay here based on the reviews and the hotel’s own website. We had a great time but can’t help feeling that the hotel is not as great as everyone seems to say it is.

Nice people run it but the bar is never open (it took me 30 minutes to persuade the guy on the front desk to make me a gin and tonic and even then he didn’t know what that was). He said he was too busy to man the bar too. The air conditioning in our room didn’t work and they made no effort to fix it when we complained. There is zero outside space for guests (except for a couple of plastic chairs on the pavement outside). The hotel has no sea view, it’s mostly a view of a huge car park and the town square.

There is no guide to the hotels amenities in the room, no WiFi either as far as we could tell ( but we have 4G anyway) so it’s not possible to cast to the nice Samsung TV to avoid the local channels.

Trapani has no significant beach scene - there is one beach club that, according to the front desk, has no association with the hotel whatsoever (despite what it says on their website). The public beach is smothered in tons of dried seaweed and mostly unuseable. During our stay there was a bizarre horse show taking place which dominated the seafront.

At night we were kept awake by the staff reorganising the restaurant until .c.11pm. We felt compelled to go to bed early as there isn’t much to do in this town after sunset.

However, all the local cafes and ristorante are lovely, and walking through the old town is great. No chain shops and everything is pretty authentic with some nice little bars.

So the town is quiet and this hotel is average and could be much nicer if they had a barman and fewer coach parties. It’s not all doom and gloom, they stock up the little fridge in your room (but we had no idea if that was complimentary or not) and we got a bottle of fizzy wine on arrival.

Our room was spotless and very spacious. It had a separate lounge but it only contained a small sofa and you couldn’t see the TV.

Stay here if you get a good deal as it’s a nice place to sleep. Breakfast is patchy. No hot food is offered. Great coffee and cakes but the restaurant it soulless and a bit like a hospital canteen. As we were a random couple we were simply plonked in a corner by the fire extinguishers whilst we dined in rock solid bread rolls and...

I stayed at this marvelous hotel from 18.July- 22.July. I travel a lot but this hotel really impressed me in so warm way:) There is bus going from Trapani airport and stops 300m from hotel. Hotel is located in central part of Trapani city and very close to beach and beautiful parks with lot of flowers and palms. Old town is just 10 minutes away by foot. Beach is just few minutes away. Main walking street with lot of shops and Gelato cafes is just 2 blocks away. When I arrived to hotel, I was so impressed by beauty around, I was happy already before enter reception. When I check inn, I noticed how friendly and helpful is stuff. I adore this personal approach, felt special from first minute. All days and everyone who is working here is very helpful, smiley, polite. Stuff is just gem of that place, each of them is real treasure and made my stay so special. I have double room in 2 floor. Room was very clean, lot of space, with nice art pieces on walls. Bed was very comfortable, I had good sleep here. |Breakfast is super timing for those who love sleep more in vacation- from 7:00 - 11:00. There are lot of choice for those who love salty and sweet. You can try traditional Italian cakes. And all types of coffee drinks are available:) All stuff here is so polite and helpful- I enjoy every breakfast:) |If You want to visit places around Trapani, reception will help You with information. |I adore everything about this super hotel. Thank You for being so special, hotel Vittoria. Barbie from Latvia will never forget You and will come back 100%:) I suggest to everyone this place if You want expierence very special attitude:) Love love from...

We booked a triple room via Booking.com, but upon arrival, the hotel only had confirmation for a double room. Though they still provided the triple room, but it was completely different from what I reserved, and although it had air conditioning, it wasn’t functioning properly.

We stayed for two nights and three days with three people in the room, and the AC barely worked. When we requested a fan, the hotel only provided one small unit, which was not enough for everyone. We eventually had to buy another fan ourselves just to make the stay bearable. We also asked to change rooms, but the hotel said it was fully booked and couldn’t accommodate us (it is understandable since it is peak season). But even then the issues with the AC and overall comfort remained unresolved.

On top of that, when we requested staff to check the AC, one of them was extremely rude. His non-verbal cues, such as rolling his eyes and sighing deeply, were unprofessional and disrespectful, especially as this happened while we were together in the elevator on the way to our room.

Imagine being in the middle of summer with a broken AC and only one small fan for three people. It was extremely uncomfortable and disappointing not to receive the proper room as booked, especially with such service.

That said, I will note that the breakfast buffet was good. However, this was not enough to make up for the overall...