Hotel Wing International Asahikawa Ekimae — Hotel in Asahikawa

It was the worst hotel in my whole Japan trip which I have stayed with another 4 hotels and all much better than this one. Very non professional for customer service and I would say quite”rude” for communication. I have stayed in this hotel for 3 nights and booking and email communication was ok until the check in process. During check in, we would like to purchase for the breakfast during our stay and was first told by the front desk tomorrow’s breakfast was sold out and can only book for the next 2 days and we said yes. Later, when I would like to pay for the breakfast, the front desk told me again, can’t book it now and must book in the morning which made me very confused. Anyway, the booking for breakfast was very non professional and complex which never happened to me with other hotels. Besides of that, when we asked for some hangers, the communication was bad and rude. Staff definitely need to be trained properly. This is bad especially compared with other hotel in Japan with Japanese style customer service quality. Finally, for hardware, the bathroom is very old with serious wear and tear. The carpets are very dirty and disgusting. Clean only provided every 3 days and bins won’t be empty if not put it out. I can’t understand why this hotel can have good rates but to me, even location is good,...

It was the worst hotel in my whole Japan trip which I have stayed with another 4 hotels and all much better than this one. Very non professional for customer service and I would say quite"rude" for communication. I have stayed in this hotel for 3 nights and booking and email communication was ok until the check in process. During check in, we would like to purchase for the breakfast during our stay and was first told by the front desk tomorrow's breakfast was sold out and can only book for the next 2 days and we said yes. Later, when I would like to pay for the breakfast, the front desk told me again, can't book it now and must book in the morning which made me very confused. Anyway, the booking for breakfast was very non professional and complex which never happened to me with other hotels. Besides of that, when we asked for some hangers, the communication was bad and rude. Staff definitely need to be trained properly. This is bad especially compared with other hotel in Japan with Japanese style customer service quality. Finally, for hardware, the bathroom is very old with serious wear and tear. The carpets are very dirty and disgusting. Clean only provided every 3 days and bins won't be empty if...

Directions: Close to bus terminal and train station. 5 or 10 mins walk from Asahikawa station. Opposite is a mall.||Room: Standard Double Room- Non-Smoking. ||Duration: 3 nights||Service : Good and friendly staff. Staff at the lobby able to converse in basic English. Check in and out was smooth and quick.||Value : Ok. Booked via Expedia with some discount coupons. ||Wi-Fi: Free in room. Decent Wi-Fi signal.||Room : Level 8 room. There are lifts to L8. Window view is opposite building. Tight room for 2. Able to fit in 2x Medium sized luggages. TV had some local channels did not use extensively. Toilet/bathroom no issues. Option of tub or shower. Heater worked ok. Electric Kettle was ok. A small Fridge was available. Aircon worked ok. ||Food: Did not consume any hotel food. ||Sleep Quality: Good. No serious disturbance.||Laundry/ Others: Set of coined-washing and drying machines on most of the floors.||Cleanliness: Decent. No major issue.||Gym / Pool: Not aware of.||Location: Very good. Very near to mall, bus terminal and train station.||Overall : Good. Stayed 3 nights. Convenient location. Slightly tight space for 2 ...