Hotel Tamanoyu — Hotel in Matsumoto

The four of us, (me, husband and two young adult sons), stayed one night in the traditional room with private hot bath, with half board.||||We found the hotel easily enough by catching the number 32 bus from number one bus stop outside Matsumoto station with the help of a map and directions from a lady at the tourist information centre in the train station.||||Upon arrival, the staff were expecting us and we were given tea and cake in the lobby whilst checking in. Our room was fantastic - two walls of windows and a private bath. I liked the complimentary towels in matching sponge bags!||||We had booked half board and the hotel was able to cater for me and my younger son's request for a vegetarian evening meal as we went a la carte. I had contacted the hotel beforehand and they had been very helpful. My older son and husband really enjoyed their set meal and me and my younger son ate from the buffet and ordered noodles. (We were impressed to see the chef making these from scratch in the restaurant!)||||The breakfast was fantastic - again, the hotel was able to accommodate our vegetarian request and my son and I were able to enjoy a wonderful Japanese breakfast.||||I was very impressed by the fact that the hotel manager refunded me nearly 9000 yen in cash the following morning as our vegetarian meal was much less expensive than the half board I had booked online. This was fantastic service!||||The gift shop in the hotel lobby is well worth a visit - some lovely things in there, reasonably priced.||||We also booked a session in one of the hotel's four private rooftop onsens, (free of charge) and really enjoyed this.||||I would like to thank the hotel and the manager for the care they took of us and the efforts they made to accommodate our dietary requests - our stay was wonderful and I wished I had booked two nights!||||I would stay again if we visit Matsumoto...

The four of us, (me, husband and two young adult sons), stayed one night in the traditional room with private hot bath, with half board.||||We found the hotel easily enough by catching the number 32 bus from number one bus stop outside Matsumoto station with the help of a map and directions from a lady at the tourist information centre in the train station.||||Upon arrival, the staff were expecting us and we were given tea and cake in the lobby whilst checking in. Our room was fantastic - two walls of windows and a private bath. I liked the complimentary towels in matching sponge bags!||||We had booked half board and the hotel was able to cater for me and my younger son's request for a vegetarian evening meal as we went a la carte. I had contacted the hotel beforehand and they had been very helpful. My older son and husband really enjoyed their set meal and me and my younger son ate from the buffet and ordered noodles. (We were impressed to see the chef making these from scratch in the restaurant!)||||The breakfast was fantastic - again, the hotel was able to accommodate our vegetarian request and my son and I were able to enjoy a wonderful Japanese breakfast.||||I was very impressed by the fact that the hotel manager refunded me nearly 9000 yen in cash the following morning as our vegetarian meal was much less expensive than the half board I had booked online. This was fantastic service!||||The gift shop in the hotel lobby is well worth a visit - some lovely things in there, reasonably priced.||||We also booked a session in one of the hotel's four private rooftop onsens, (free of charge) and really enjoyed this.||||I would like to thank the hotel and the manager for the care they took of us and the efforts they made to accommodate our dietary requests - our stay was wonderful and I wished I had booked two nights!||||I would stay again if we visit Matsumoto...

We had a very pleasant and relaxing stay of 1 night, inclusive of breakfast and dinner. We stayed in their traditional style Japanese rooms without a shower. The room is spacious and clean. The ambiance and aesthetic of the hotel were on point.

The food was unbelievably delicious and the presentation was mesmerizing. Love that they offered us an English menu with our names printed on it. Communication wasn’t an issue for us. The service was above and beyond. We had asked for one serving of dessert only because we were extremely full. They saved the other set for us to eat during breakfast and they actually served it to us during breakfast without any reminder!

Booking the private onsens was super easy. We got to use all 3 options during one night stay. The hotel was not very busy, so maybe this is why. They were individually unique and clean. They all include showers. Since booking them was so easy we didn’t use their public onsen.

We want to give a big Thank You to all the staff for making our stay very special and memorable. I highly recommend it to anyone who’s looking to see Matsumoto! Only 20 mins bus ride from the Matsumoto station!

The strawberry farm nearby is a must visit for super sweet and juicy...