TIAD, Autograph Collection Hotel — Hotel in Nagoya

Experience within first 30 hous||While @hotel_tiad is also Marriott's Autograph Collection, the standard of this hotel is far below Osaka Station Hotel. The size of TIAD is much smaller than Osaka Station Hotel, meaning it should be more manageable.||There are no queuing system at the check-in counter. Staff calls for the guests at random. I ended up checking in after a couple who arrived later than me. ||As a two-year old property, the carpets inside the elevators (5F - 14F) are very dirty. Special setup and/or instructions for the room are not being implemented. The air conditioner inside (all) the guest rooms are all noisy when the higher (yes, only a 2-level setting) wind setting is chosen. The toilet seat does not open automatically, and the seat is not heated.||When the duty manager and housekeeper visited upon request, they did not remove their shoes before entering the guest room. ||When one pops down to breakfast after 0945 (breakfast session ends at 10AM), you will get three staff keep coming up to you and tell you that the breakfast session end time. Wouldn't it make more aense for the staff at the breakfast reception to tell the guest before entering, rather than interrupting the customer in such a rude manner? ||Overall, I would rate it 4* at the maximum, simply because the building and amenities are relatively new, definitely not because of the service quality.||As a Marriott member with the Ambassador Elite status, I did not get weekly-refilled complementary drinks or daily refilled snacks. The concierge also charges 10% handling fee when helping guests to order items online - even when the guest is happy to settle the bill online immediately. The concierge also did not indicate the hotel is closer to a train station (Kanayama Station), which is on the default route between the airport and Nagoya Station. The guest could have been advised the choice of getting off one stop earlier. ||None of this happened when I first stayed at Osaka Staion Hotel, which provides an evidently, high-quality service within the Autograph Collection in Japan. ||This is my first, and probably last visit to...

Experience within the first 30 hours

While @hotel_tiad is also Marriott's Autograph Collection, the standard of this hotel is far below Osaka Station Hotel. The size of TIAD is much smaller than Osaka Station Hotel, meaning it should be more manageable.

There is no queuing system at the check-in counter. Staff calls for the guests at random. I ended up checking in after a couple who arrived later than me.

As a two-year old property, the carpets inside the elevators (5F - 14F) are very dirty. Special setup and/or instructions for the room are not being implemented. The air conditioner inside (all) the guest rooms are all noisy when the higher (yes, only a 2-level setting) wind setting is chosen. The toilet seat does not open automatically, and the seat is not heated.

When the duty manager and housekeeper visited upon request, they did not remove their shoes before entering the guest room.

When one pops down to breakfast after 0945 (breakfast session ends at 10AM), you will get three staff keep coming up to you and tell you that the breakfast session end time. Wouldn't it make more aense for the staff at the breakfast reception to tell the guest before entering, rather than interrupting the customer in such a rude manner?

Overall, I would rate it 4* at the maximum, simply because the building and amenities are relatively new, definitely not because of the service quality.

As a Marriott member with the Ambassador Elite status, I did not get weekly-refilled complementary drinks or daily refilled snacks. The concierge also charges 10% handling fee when helping guests to order items online - even when the guest is happy to settle the bill online immediately. The concierge also did not indicate the hotel is closer to a train station (Kanayama Station), which is on the default route between the airport and Nagoya Station. The guest could have been advised the choice of getting off one stop earlier.

None of this happened when I first stayed at Osaka Staion Hotel, which provides an evidently, high-quality service within the Autograph Collection in Japan.

This is my first, and probably last visit to...

Having been staying in this hotel for four days, have to say this hotel is top-notch in terms of hard products and on the lower side of soft products. We could see this hotel is trying to be a luxury one, but it apparently fails with too many details. Here's why:

Before we checked in, we were promised in the email that they could accommodate our requests for our kid, but they didn't until after one day we already checked in without any proper explanations.

Lack of training in housekeeping.We haved to ask for water every day since they never fill up. We are three people but they insist only giving 2 bottles of water. This hotel has a turndown service like any luxury hotels, but the only thing housekeepers do are cleaning the garbage, withouth cleaning any parts of the room.

The staff at the hotel has a terrible level of English communications. We still couldn't believe we need to speak with different people a few times a day for the SAME thing over and over.

Maybe this one is biased but we do think the owner or the hotel management has some issues with kids. The swimming pool is closed for kids, the gym is closed for kids, the night bar is closed for kids. Fine, every hotel has its own policy, but this is Nagoya, a city that has Legolands, museums and so many kids-friendly attractions. We spoke with many parents from overseas here traveling with young kids, they all share the same fructrations. Throughout our stay, we saw more than half of the all the guests were traveling with kids, we really don't understand why this hotel doesn't like kids so much.

I can see this hotel is trying to position itself as a luxury one, but it just needs a lot of staff training to...