Sadu Hotel Almaty, a member of Radisson Individuals — Hotel in Almaty

I would normally do a review starting good points then leading into bad points and leave it like that. This place the 'Bad Points' are potentially life threatening.||||There is a live 'always on' electrical socket in the shower cubicle.||||The 'Fire / Emergency' exists are propped open on each floor (which would lead to spreading of smoke incase of a fire) and the stairs are obstructed with beds, mattresses, building materials. The actual fire doors were obstructed by bags of cement (photos provided).||||That out of the way I'll talk about 'inconveniences' the hot water is inconsistent so you cannot guarantee a hot shower when you want.||||If your room has a pool view - the music starts between 7 - 730am daily.||||If you order 'Room service' then the food is delivered uncovered, it moves from kitchen through reception, into public lift, corridor. This includes drinks.||||There in one door in the shower/toilet area so you can either use the toilet in private or swing the door back to form a cubicle.||||Before I arrived I checked the reviews and the biggest issues seemed to be breakfast.||||First day I understood the issue. The food was not fresh (even though I was early), sliced cheeses were old, tray bakes weren't fresh. Potato products (hash browns etc) all tasted like they were prepared the day before and reheated.||||The prepared eggs, sausages etc were all just warm and again looked and tasted like leftovers.||||I was in a party of 40, within 3 days 12 of us has food poisoning. I'm not just saying we felt poorly, an emergency doctor was called to the hotel as people were collapsing.||||I know people say, should have mentioned it there and then as opposed to making a review. I did. I spoke to tour organiser, reception, restaurant manager who brought out the two chefs.||||They first thought that we had maybe picked up the bug from outside but that wasn't possible. The group had only ate together at the breakfast.||||This bug spoiled the rest of my holiday and some people are still unwell (5 days later).||||That aside the hotel is nice, really spacious rooms but could do with some surface cleaning on the walls etc, but it's a bit isolated. You can walk about 15 minutes to 'essential mall' which has supermarket, currency exchange and some expensive restaurants.||||This was my first hotel in Almaty so I cannot compare to others in the country. I have however travelled to over 35 countries and this...

I would normally do a review starting good points then leading into bad points and leave it like that. This place the 'Bad Points' are potentially life threatening.

There is a live 'always on' electrical socket in the shower cubicle.

The 'Fire / Emergency' exists are propped open on each floor (which would lead to spreading of smoke incase of a fire) and the stairs are obstructed with beds, mattresses, building materials. The actual fire doors were obstructed by bags of cement (photos provided).

That out of the way I'll talk about 'inconveniences' the hot water is inconsistent so you cannot guarantee a hot shower when you want.

If your room has a pool view - the music starts between 7 - 730am daily.

If you order 'Room service' then the food is delivered uncovered, it moves from kitchen through reception, into public lift, corridor. This includes drinks.

There in one door in the shower/toilet area so you can either use the toilet in private or swing the door back to form a cubicle.

Before I arrived I checked the reviews and the biggest issues seemed to be breakfast.

First day I understood the issue. The food was not fresh (even though I was early), sliced cheeses were old, tray bakes weren't fresh. Potatoe products (hash browns etc) all tasted like they were prepared the day before and reheated. The prepared eggs, sausages etc were all just warm and again looked and tasted like leftovers.

I was in a party of 40, within 3 days 12 of us has food poisoning. I'm not just saying we felt poorly, an emergency doctor was called to the hotel as people were collapsing.

I know people say, should have mentioned it there and then as opposed to making a review. I did. I spoke to tour organiser, reception, restaurant manager who brought out the two chefs.

They first thought that we had maybe picked up the bug from outside but that wasn't possible. The group had only ate together at the breakfast.

This bug spoiled the rest of my holiday and some people are still unwell (5 days later).

That aside the hotel is nice, really spacious rooms but could do with some surface cleaning on the walls etc, but it's a bit isolated. You can walk about 15 minutes to 'essential mall' which has supermarket, currency exchange and some expensive restaurants.

I wouldn't recommend...

Watch out for cleaning on 2nd floor.. and check your invoice! Overall experience negative.

Rooms are quite new but poorly built. Big smart tv. Mini fridge. Comfortable bed. Air condition did not work. Plumbing is built wrong, as only way to get hot water is to close other faucet. And you will get only hot water, you can not change the temperature. Complained about these while staying.

There is a Spa, unfortunately they are just building it. There is outdoor pool. There is also gym, unfortunately it costs 25€/one time.

Breakfast is served until 11:00 which is great, unfortunately food variety is quite poor and same every single day. You can order tasty omlet, but it costs extra. Coffee in the breakfast table is undrinkable, but if you order from the desk and pay then it tastes totally different. They have also restaurant with quite great variety of foods and great taste, unfortunately experience was negative as they brought our table totally different food to what we ordered.

Cleaners are foreigner guys. They did good work with the cleaning, but its totally unprofessional to push yourself in to the room and start asking for customer phone number.

Location is quite far from everything except the Essentai mall. There is construction work in the other side of the road. It is very noisy during the night as there is big parking place nearby where youngster like to hang out and use FIREWORKS.

While CHECKING OUT the receptionist started to scam me by pushing me to pay extra(27€) for early check in. On the day I was checking in, they did not inform me about this. After a while when i tried to convince receptionist that he made a mistake, I just paid the amount and noticed afterwards that my room had early check in included! I had to take taxi back to the hotel. Receptionist did not even apology and just laughed with coworker afterwards when I demanded for apology.

Will not...