Executive Residency by Best Western Nairobi — Hotel in Nairobi

Our family stayed recently in a 2 bedroom apartment for 2 weeks. ||||Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer.||||House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday.||||Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking.||||Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though).||||We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced.||||Free WiFi, easy to connect and sufficient for sending emails/web browsing.||||We felt the hotel offered value for money and we would happily return when...

Home away from Home!!!

I like that a lot of attention was paid into making this place look and feel like home.

Location = 100% Right in the heart of town. Quiet and Serene environs. About 35 minutes away from the airport. There is a big mall with a wide variety of shops and services including a pastry shop and pharmacy about a 5 minute walk away.

Service = 90% Staff were generally courteous, helpful and professional. Room service did take a while to come through.

Complimentary Items; The crunchiest cookies at the reception desk 💯 Two Bottles of Sparkling Water Vanity Kit, Shower Cap, Sanitary Bag.

Rooms/Apartments = 100% Everything one needs to feel at home - Water Dispenser, refrigerator, Laundry Room (which holds an iron, ironing board, washing machine), pots, plates, cutlery and other cooking utensils.

The rooms in the apartment are spacious. One with a single bad and the second with a double bed both with ensuite bathrooms that hold regular complimentary Items.

The place was nicely and neatly kept!

Breakfast is complimentary and runs from 7am - 10am. It did come off as monotonous. Breakfast is served at the restaurant which is on the rooftop and offers...

My family spent 8 days in this hidden gem located on Embassy row. Apartment is huge, nicely appointed and spotless. The entire staff has made my home coming a wonderful experience. Bilha and Ester are the best front desk staff you could ask for. And Dorcas. Fresh cookies daily. The Grove rooftop lounge has been excellent for breakfast. A variety of hot and cold items, eggs to order, fresh fruits, loved the Kenyan and indian dishes plus an array of cakes, bread and pastries every morning. We also had evening drinks and dinner at the rooftop bar. A couple of misses with cocktails but those are always hard to perfect anywhere in the world. Overall James (bar), Kevin, Mukoma, Steven, Naftali and a few young ladies at The Grove left a great impression on my family. BW Mosquitos and extreme heat in 4th floor room should have required plug-in insecticide being placed in the rooms prior to check in. Wifi cuts out alot so upgrade your cellphone data before you get here. BW please add newer routers. This is an...