Muong Thanh Luxury Vientiane — Hotel in Vientiane Capital

My family and I went to Laos for a wedding and we stayed in the hotel for 3 nights. The bride's family booked hotel rooms for all guests and requested all Deluxe King rooms. When we checked in, a lady at the reception said our room has 2 single beds which was wrong and she kept saying that was what the company booked. There was no company and I told her that we are husband and wife, we need x1 double bed. She refused to change so we had to ask staff to put 2 single beds together - Not happy

We stayed in level 14 and we found out we did not have hot water. At that time, it was late at night and we wanted to have hot shower. They sent a "technician" to check water. He said let water run 3-5mins, it would get hot. The water wasn't hot at all. The technician refused to fix hot water. The reception said they would let us know in the morning if we need to move to another room. We had to have cold shower that night - Not happy.

Next morning, I had to chase up to find out if we could move to another room. No one cared to give us a call. We moved up to level 16. We had hot water eventually. There were many things that either didn't work or missing. The safe didn't work. There was no dustbin in the toilet.

Also, hotel staff ignored the button "DO NOT DISTURB" and got in our room when we were not there to leave the iron and turned off the button. Luckily, we didn't lose anything. One time, a house keeper knocked our door and I said "Coming". She didn't wait for us to open the door, she opened the door herself - Not profesional at all.

They didn't freshen up our parents room at all. My parent had to call them many times to ask them. They ignored it. Eventually, my parents gave up and asked them to give fresh new bath towels and couple of the bottle of water.

Every time, we called reception for stuff, it would take forever for them to do it.

To me, this hotel couldn't be 5 stars. It's more like 2-3 stars.

I hope this feedback will be read by the hotel management so they can rectify it in the future.

DO NOT...

Muong Thanh Luxury Vientiane Hotel is a hotel located in Vientiane, the capital city of Laos. It is part of the Muong Thanh Group, a Vietnamese hotel and resort chain. Here's an overview of Muong Thanh Luxury Vientiane Hotel:

Location: The hotel is situated in the city center of Vientiane, providing guests with convenient access to the city's cultural attractions, business districts, and other key areas.

Accommodations: Muong Thanh Luxury Vientiane Hotel offers a variety of guest rooms and suites, designed with modern amenities and a contemporary style. The rooms are designed to provide comfort and convenience to guests during their stay.

Dining: The hotel features a restaurant offering a selection of cuisines, including Lao, Vietnamese, and international dishes. Guests can enjoy a range of dining options within the hotel.

Event and Meeting Facilities: Muong Thanh Luxury Vientiane Hotel provides event spaces for hosting conferences, seminars, weddings, and special events. The hotel can assist in planning and organizing various gatherings.

Wellness and Recreation: The hotel may offer wellness and recreation facilities, including a fitness center and a swimming pool, providing guests with the opportunity to relax and stay active during their stay.

Proximity to Attractions: The hotel's central location allows for easy access to nearby attractions in Vientiane, including temples, markets, and cultural sites.

Please note that hotel services and amenities can change over time. To get the most up-to-date information and make reservations, it's advisable to visit Muong Thanh Luxury Vientiane Hotel's official website or contact the hotel directly if you plan to stay or...

I WAS VERY IMPRESSED WITH THE MUONG THANH LUXURY HOTEL. FROM THE TIME YOU WALK IN THE FRONT DOOR UNTIL YOU LEAVE IT IS A HOTEL THAT YOU WILL ENJOY. I COME TO LAOS ABOUT 2 TIMES A YEAR AND LIKE TO STAY AT LUXURY HOTELS BECAUSE THEY ARE PRICED MUCH LESS HERE THAN IN AMERICA OR OTHER PLACES AROUND THE WORLD.

THIS IS MY FIRST VISIT TO THIS PARTICULAR HOTEL AND I AM VERY IMPRESSED. THE HOTEL STAFF MADE ME FEEL VERY COMFORTABLE EVEN THOUGH I WAS TOO EARLY TO GET INTO MY ROOM. THEY HAD COLD JUICES AVAILABLE AND THERE WAS NO LIMIT. THEY ALSO HAVE A RESTAURANT ON THE 25TH FLOOR IF YOU WERE HUNGRY OR JUST WANTED TO LOOK OUT THE WALLS OF WINDOWS. I CHOSE TO HAVE COFFEE AND TAKE SOME PHOTOS.

THEY WERE ABLE TO GET ME INTO MY ROOM ON THE 22ND FLOOR BY 12:00 AND I WAS VERY SURPRISED BY THE QUALITY OF EVERYTHING ABOUT THE ROOM.I HAVE A WALL OF WINDOWS FACING THE SOUTH SO I HAVE NATURAL LIGHT ALL DAY LONG. IF I WANT PRIVACY THE WINDOWS HAVE GOOD QUALITY SUN BLOCKING CURTAINS. IF YOU WANT TO TAKE A NAP, YOU WILL HAVE NO PROBLEM.

ALL OF THE FEATURES OF THIS ROOM IS TOP QUALITY. THE BED IS FIRM BUT SOFT AT THE SAME TIME. I LAID DOWN JUST TO BE OFF MY FEET FOR A WHILE AND WOKE UP 5 HOURS LATER. IT IS VERY QUIET HERE. I WAS TOLD BY ONE OF THE PEOPLE AT THE FRONT DESK THAT THE CEILING IN THE FOYER LIGHTS UP LIKE THE SKY WITH STARS AND HINTS OF FAR AWAY GALAXIES. I DID GO DOWN ABOUT MIDNIGHT TO SEE THIS BUT THE REGULAR LIGHTING BLOCKS OUT MOST OF IT. I MIGHT GO DOWN TONIGHT AND SEE IF THEY CAN LOWER THE LIGHT LEVEL SO I CAN SEE IT AND TAKE A...