Lao Golden Hotel — Hotel in Vientiane Capital

It’s quite an acceptable hotel. About 20 minute drive from the international airport.||Pros:|- Price is reasonable |- 10 minutes walk to the embassy (great for visa runs)|- I had to photocopy some documents and they did it for me at the lobby for free|- Convenient stores and restaurants were accessible|- Staff were good. They werent rude and when I tried to pay for an extra half day they tried their best to stay patient with me even though I was struggling to communicate with them due to currency exchange rates & language barriers|- The rooms were decent. It seemed old but still good|- Breakfast buffet was good. Had a selection of asian foods, Korean side dishes, tea, coffee, cereal, etc.||Cons:|- Housekeeping just comes in the room without even knocking.. which is invasion of privacy (and was really annoying). We tried to tell them to come back some other time but they didn’t get it. Neither was there any signage to put in our front door to tell housekeeping that we want to makeup our room or “do not disturb.”|- Toilet wasn’t entirely dry when I first checked in. It was wet like someone just finished cleaning|- Upon entering the room it was pretty clear they just didn’t bother to clean everything. You could see some dirt in the minibar and some webs on top walls.||I do have some suggestion to improve the service. |At least put the list of mini bar prices. I didn’t know until check-out.|I didn’t even know what number to call the room service until I randomly dialed “0” and magically went to the reception. Btw room service number is 202 and either no one picks up or when they do, they don’t understand english.||Not recommended for leisure. Just a decent hotel for...

This has to the worse hotel that I have ever stayed in, upon arrival it took a full 20 minutes to locate the receptionist as the desk wS unattended, The first room I was allocated completely stunk of striping cigar smoke, i had to trudge back down to reception to complain and was given another room, I walked across the room to inspect the view from the window and slipped on a puddle of water narrowly stopping myself from falling, on closer inspection I could see that the air conditioning unit had a bad leak and the floor had a huge puddle, I tried to call reception but the person that answered could not speak English and put down the phone on me, so once again, I had to go to reception to report the problem, I was then moved a third time to another room, I then had to go out, upon my return, my room had not been cleaned, I called reception and she quoted me 2 hours as they where short of staff, I went to reception yet again, to be told that as they where short staffed they only cleaned rooms floor by floor, and that they would send the cleaners up straight away, after I returned to my room the air con hand control was not working, as a battery was now missing although it was working perfectly prior to the cleaners arrival, two guys finally came up and replaced the hand control, I then decided to wash my hands and relax, I went into the bathroom to find the floor soaking wet a half empty bottle of shower gel, and water all over the bath tops, at that point I gave up. Do yourself a favour and avoid this hotel...

I only stayed here one night, but felt very well looked after the whole time. After a very stressful day and no sleep the night before, I was only after a good night's sleep - and the room delivered past my expectations. When I arrived my booking.com reservation hadn't gone through properly, but the reception staff dealt with it speedily and honored the rate I'd found online for the room. The bed was cozy, the shower was hot, the room was quiet, and my sleep was deep!||||The location is okay. It was ideal for me being right next to the Thai embassy, but a bit far from the river. Reception will happily take care of taxis and transportation to various sites however (all staff spoke very good English.) The wifi was down when I was there, but I saw they had a team in fixing it. Breakfast was pretty good for a free breakfast, and I distinctly remember muttering to myself how good the coffee was. ||||The hotel's manager, Hasim, is an absolute delight. He may talk your ear off a bit, but this guy will go above and beyond for his guests. All within an hour of meeting him he had printed my boarding pass off (even though the internet was down,) organized a car to take me to the airport, and when I wasn't down in the lobby early, he called up to my room to make sure I hadn't lost track of time. ||||All in all, good value for money if you're after some rest and respite from the busy...