Palm Ville Suites — Hotel in Ras Beirut

This hotel was a complete disaster. The room service and cleanliness were not up to the standards. The rooms were filthy, with blankets full of stains, dirt and hair. They claim to clean and prepare the rooms, but when you enter, the floors are wet, and there’s a strong smoke smell, even though smoking is prohibited. One good thing about the hotel was that the staff were nice and respectful, but were unable to provide with solutions

We tried to address the issue by calling the staff multiple times, they admitted to the mistakes, However, they were unsuccessful in addressing the smoking smell.

Overall, it was a horrible experience. When you stay in a hotel, you expect to have a relaxing, pleasant experience. However this experience left me feeling disappointed and disgusted. There are many other hotels in the area that offer better quality and experiences. Don’t be fooled by the cheap price; you get what you pay for. Pay a bit more and actually enjoy your stay...

Woke up covered in bed bug bites the first night I got to the hotel.

I showed hotel management pictures and footage of the bugs but they didn’t care.

Hotel management did nothing to help my situation. They would not give me a refund for my 2 week booking or even give me a discount.

They made me wait 2 days to put me in a different room.

Towels were dirty, beds were dirty.

They charged me an extortionate amount to wash and iron two tops because I’m a foreigner.

Room keys were faulty and didn’t work a lot of the time

I will never be coming back...

The Palm Ville Suites is well located near Raouche and the Hamra Street, also all of the other sights are able to be visited by feet.|So they welcomed me well and gave me a very nice room. It was clean and cozy as well.|The reception was attentive and after the Internet was interrupted for a few hours, they gave me a SIM instead.|The power shuts of for approx 30 seconds every 6 hours, which likely happend in Lebanon.||All in all a nice...