Mozart SARL — Hotel in Ras Beirut

Had a reservation for 19th to 21st September. We are a family of 5 with 3 children (twins aged 2 and baby aged 1) travelling with 2 adults and another 2 year old. Checked in at approx 2/3am on 20th Sept. Were given a room a double and a twin. Absolutely terrible. Lift only fits about 1 orn2 people inside. Got to the room and it had an awful smell. Filthy dirty and a weird sound coming from bathroom. Quickly realised smell was from the toilet which had unflushed stool inside. Requested another room. Gave room next door which stank the same and again filthy dirty. They eventually changed us to a larger room on 2nd floor, again with same smell but also broken bathroom, exposed wires and totally filthy. The twin room was equally dirty with old blood on the pillows. As we had children we decided we could not risk the health and safety of our children and we would not be able to stay the night. It was approx 3am now so we had only been on the hotel for about 45mjnutes. My husband went and told reception and they agreed to only return money for 1 night as they said we had technically stayed a night. We agreed as we just wanted to come out from there. We thought we would come back and contact booking.com to recover the remaining refund. Once contacting booking.com they contacted the property who even still refused to return the remainder of our money as they insisted we stayed a night after only being there 45 minutes!!!! With 4 young children after a long journey the service was the worst I have ever experienced. This place should not even be called a hotel as it is most definitely not fit for any human. Pictures attached. AVOID AT ALL COSTS!!!! Less than 1 star....

Location is good as it is in Hamra. ||Not exactly center of Hamra, but the edge of Hamra. Convenient location. ||||You have an option with or without breakfast.||It is served between 8:00 and 10:00||It is simple buffet style||||There is a bar inside of the hotel. (this is a breakfast place) ||They have an even piano ! Yes it is Mozart Hotel after all. I bought a small bottle of wine from the bar as I wanted to sip with to-go food. ||||It is an old hotel with a very typical old elevator :) ||I can’t tell if it is maintained well or not.||The floor of the room I stayed wasn’t clean, I guess it is probably a cleaning lady’s issue. There was a lot of dust. ||The button to switch shower and tap in the bathroom wouldn’t move at all. I couldn't use the shower. Unfortunately the height of the tap was very low and I had a difficult time shampooing. It was very inconvenient. It has to be replaced. ||It was warm water but it took some time before the temperature finally got warm.||||They might have had TV before in each room as I could see a hook on the wall but no TV as of August 2023. ||Wifi is provided for free but the 4th floor was very weak.||||Amenities: || - Shampoo/Conditioner || - Soap|| - Fridge || - Safe|| - Linen|| - towel||||||Mayflower hotel nearby is nice. (I had stayed there)||As of 2023, Mozart hotel cost more in AGODA  but I definitely...

I checked in on Tuesday the 18th of September around midnight.||the receptionist was friendly. other than that...||The valet parking guy worked night 18-19 was so unfriendly as if he was having a bad day or something. i came back to the hotel around 2:00am for few days and there was no one on the reception to give me my key then i look towards the salon in front of the reception so i find both the receptionist and the valet parking guy lying on the sofas and snoring so i had to look for my room key myslef on the reception table to take my key after failing to wake them up (that happened for 3 nights).||the Wi-Fi was so bad i was staying on the 6th floor. as a tourist you need the WiFi as you do not have a local sim. the shower had warm water for the first few days then only called water that i had to shower with. during the check out i informed the guy on the reception about the called water so he said '' yes, we have problem with it and we are still working on it, two coffees to pay for before leaving''. he didn't even apologize for the called water in the shower. as a Lebanese guy living abroad i would say there is many other hotels with the same price up much better condition in the same area.||The breakfast guy was friendly...