UAB GRAND SPA LITHUANIA — Hotel in Druskininkai

Staying there now, can't wait to leave, am so disappointed . 1st major minus their spa where all treatments re done is way to far from the hotel , l got lost many times, way to many turns, twists, way to many conference rooms, halls ways, lifts, u are losing way to much getting to a ur treatment room, having conference rooms at the hotel is bad idea I think, I came to relax and get treatments I paid to stay eat at 4 star hotel there are no 5 stars hotels in this city, yet for 2 days admt kick us out to eat at their sister hotel 3 star located at the other end of their complex , coz they had conference Bunch of kids ages 16-20 lol they were more important than guests many guest did not liked that, yet we did not had choice , so staying at the hotel that gives preferences to conference people is not good idea, ur needs will be pushed back, 3 rd minus hotel don't ve vegan food just salads, problem to find gluten free bread, this bread was never offered on the table, had to ask for it, bread arrived when I finished my salads lol , this hotel is advertised on other site as it has vegan, gluten free too found out that is not true if I knew that I would not stay here to begin with, vegan food to me is very important, 4 th cleaning is poor, my room LUX was not cleaned properly, wet robe was never changed to dry one, hotel stuff did not like when I complain, so immediately I was offered another hotel, not to worry am leaving happy, 5 th I think their stuff in med center is not friendly they smile to each other but not to the guests, 6th if u complain their med stuff service people will know about that and it will turn against you, so I imagine gossip is big at this hotel, I don't like that I paid to have service not stress, 7 th , I didn't like how doctors suggesting the treatments very old shoal is not always good since I know medicine had to revise treatments myself lost way to much time, was not my job to begin with, I travel world wide to me this hotel is 3 star w nicer rooms, and 3 star service , nu 8 th fact that their med center is connected to agua - park is a huge minus if u want to go to saunas u ll have to walk far, place will be packed with strangers w kids, very noisy no rest saunas are totally full, I had to wait to get in, in 4 star hotel ? hotel is earning for very corner lol 9 th, the only gym for two hotels is located inside agua - park so again problems w many stranger going to agua - park every day, aqua - park is to far away from the hotel again u re losing way to much time to get to the gym or saunas their pool w mineral water is open for water aero class u wont be allowed to swim there a big minus as well, swimming in normal chlorine pool w packed strangers and kids is not my idea of restful vacation lol that s my opinion I think their management need to hire friendlier personnel, send doctors back to school times re changing always pays off to know new info and learn hotel need to have their own nutritionist, they must ve vegan food gluten free 2 , world going eco just treatments and water wont help to get well, food is the key. I wont come back, I wont recommend this hotel to edu people knowing right from wrong there re better hotels w vegan kitchen gluten free world wide w similar fango, treatments and waters hope my review will lead to ...

Going to Druskininkai on vacation after Christmas with the family, I wanted primarily to rest, do some sport and to walk around the city. This hotel looked nice and modern, with good facilities, and hence it was booked.||||First, the positives. Overall, the rooms were tidy and comfortable, so no complaints there. The location is fantastic, close to the main street, close to good restaurants and also close to the lake, which makes for a good walk. With regards to the staff, they were all helpful and respectful: the cleaning service was especially efficient and fast, and are one of the redeeming parts of the hotel. The internet is surprisingly good too, without the all-too-common (and annoying) 'browser sign-in' system. A final nice feature is the ability to bring your dog along, if you so desire (at an additional charge (of which you will see a lot) of 15 euro per night)||||Now for the negatives: Firstly, this place is not quiet as there are many children and some dogs (which are allowed). Secondly, the facilities are shared: this means people from the other hotels nearby also have access to the pools and saunas, which would not be problematic if they weren't open only between 10:00 and 18:00 (in the best case scenario) and were always crowded. Also, the only two swimming lanes were constantly taken up by children, making it impossible to swim there. Only one towel was provided, so going to the sauna after swimming was consistently made difficult.||The biggest drawback to this hotel, as suggested by the title, is the number of questionable decisions made by the management. Firstly, I wanted to go to the gym on multiple occasions, but it was closed in the morning before 10 and in the evening after dinner. Poor opening times aside, once I did make it during the narrow opening window, the staff wanted to charge me 7 Euro per half hour. This is simply insulting! Charging an extra 7 Euro per half hour (or anything for that matter) for those opening times makes me wonder why the gym is there at all, and what the management was thinking. This and the pool situation are more than sufficient to deduct 2 blobs from the otherwise very good hotel. Also, the 'kids club' is charged separately too, but is less expensive than the gym at least, at something around 3 euro per hour.||||TL;DR: Nice location, good staff, clean rooms. Avoid like the plague if you want to use the gym (or go at inconvenient times for 7 euro/hour) or the pool for actual swimming (unless you like bumping into children). If you don't care about swimming or the gym, it is a...

The complex consists of two co-located hotels: Hotel Lietuva (4-star) and Hotel Druskininkai (3-star) both of which have access to the Spa and Aquapark.||||The night before, we had stayed in a similar complex in Birstonas which we thoroughly enjoyed and would rate a blob higher than this property where the spa treatments were not quite as interesting and the breakfast was rather basic. The only thing better was the room which was spacious tho still relatively anodyne, which seems to be the norm in these types of establishments.||||The only significant issue worth calling out is that mid-way thru our treatments, the staff decided that we had too many scheduled in the same afternoon. This was entirely the fault of the person who we liaised with by email who had suggested the schedule, with the result not only that we missed out on a treatment that could, when we first booked, have been scheduled at another time, but also that we needed to be given a refund as we paid for everything by credit card on arrival. In any other international hotel this wouldnt be a problem but here, the line given us was that they had no means to credit money to a credit card. Presumably, this was an accountancy policy to stop staff abuses. The only option given to us was to apply for a bank transfer. However, UK banks dont accept Euros and even if there was a means to accept such an international transfer, we would undoubtedly, incur charges. So, somewhat forcefully, I made it clear that the only option was to give us cash. This was resisted initially but ultimately conceded. However, we received our money only after some fairly robust conversations. ||||It goes without saying that a problem caused by their own staff member should have been resolved much more elegantly now Lithuania regards itself as a fully European country. As a result of this disappointing treatment, I have...