Jx Hotel — Hotel in George Town

I had a terrible experience while staying here. I arrived in late evening. Then later at 10pm, the receptionist called my room and told me to park my car elsewhere because they needed to close the gate. They didn't inform me during my arrival and I had to go out at 10pm just to park my car elsewhere. They said the hotel carpark is at the back of the hotel, but I couldn't find the junction to the carpark. I had to park my car near a temple and then I lodged a complaint to the receptionist. His answer made me more frustrated. He said if I can't find the parking, then I cannot stay in the hotel. He even told me to complain to his boss the next day. This is among the worst experienced I had...

From outside, the hotel looks like a new building. From inside, it does really look very new, but when I stepped into the hotel room's bathroom, there were mosses at the sink. The bathroom is moderately clean, despite the mosses. There is no trash bin in the bathroom, too. The bedroom is quite small, and there's no space for prayers (for Muslim guests). I had to pray on the bed. There's no hot water dispenser and no mini bar. Parking space is provided, but since the receptionist didn't tell the exact location to park my car, he called me in the middle of the night and asked me to park my car elsewhere since they needed to close the gate. The Receptionist isn't being...

Booked family room (1 king bed, 1 queen bed) for one night. It was a small room with limited space so it is quite difficult to perform prayer. Limited space to walk around too with active kids roaming around. Nevertheless, the hotel is so clean, with 2 TVs and 2 airconds, with hot shower. Also provided with 4 towels, 4 mineral water bottles, but without kettle and iron in the room (available upon request at the front desk). Parking was free and easy to access. It was a good stay....