Hotel Tasik Utama — Hotel in Hang Tuah Jaya Municipal Council

The service at this hotel was really disappointing. When we first arrived, there was no staff at the counter we had to wait quite a while even though one of the staff (an aunty) saw us but continued chatting with someone else instead of attending to us. After a few minutes, she finally came over. Even though we had booked our room in advance, they gave us a different one, saying the original room wasn’t cleaned yet. The system they use is still manual, and it took a long time for them to find an available room. The management seems very poor. On top of that, the pillows provided were dirty and smelly. When we requested new ones, it took them a long time again, claiming they had to look for replacements first. very unprofessional...

I had a wonderful stay at Hotel Tasik Utama. Everything was smooth from check-in to check-out. The staffs (Mr Chan & Aunty Sally) were very friendly and always ready to assist. Their hospitality made my stay even better. Overall, I had a pleasant experience here. Highly...

Layanan terhadap customer sangat kurang memuaskan lagi2 staff perempuan. My mom also said that the male receptionist (maybe the boss) was very rude when she called the hotel to tell that she checked-in late because of...