Ombak Villa Langkawi — Hotel in Langkawi Island

I must say — our stay at Ombak Villa was, without exaggeration, the worst hotel experience we’ve ever had. We’ve stayed in countless hotels, from luxury 5-stars like Park Royal, Rasa Sayang, Dusit Thani to simple 2–3 star hotels.|Never once have we experienced service like this.||⸻||1. Cold, Unwelcoming Service||Check-in was slightly delayed, which was fine. But many staff had visibly sour, unfriendly expressions.|At a hotel claiming to be 4 stars, you expect warmth, courtesy, and hospitality — yet the atmosphere felt the exact opposite.||⸻||2. The Rude Incident at the Pool||My son caught a small crab at the beach and wanted to show it to his mom.|A staff member abruptly stopped him and asked, “Where are you bringing this to?”|No smile, no polite tone — just attitude.|When I explained, he replied, “No, you can’t do that,” again with zero apology or explanation.|This is unacceptable for any hotel, let alone one claiming higher standards.||⸻||3. The Embarrassing Visitor Restriction||Our visitors wanted to see our room.|At the lobby, the receptionist stopped us, asked someone, and returned with,|“Sorry, visitors are not allowed to go to the rooms.”|We were stunned. We’ve never experienced such a rule anywhere.|It was humiliating, especially in front of our guests.||⸻||4. The Buggy Situation||Guests cannot walk to their rooms — you must take a buggy. Each buggy fits 5 people; we had 8.|There were two buggies and two drivers right there, yet the second driver didn’t offer help or even acknowledge us.|We had to squeeze all eight into one buggy. Extremely unprofessional.||When I later called the duty manager, Aina, she immediately said, “The other buggy was going to another room.”|But she wasn’t there. She didn’t check with anyone.|It felt like an excuse rather than an attempt to understand what happened.||⸻||5. Duty Manager’s Poor Response||Aina’s apology felt scripted, not sincere.|There was no effort to investigate, no accountability, no genuine concern.|It reflected poor leadership, weak communication, and lack of training.||⸻||6. Breakfast Incident — Staff Name: Irfan||At breakfast, a group asked Irfan a question. He simply pointed outside and said, “Outside.”|No smile, no friendliness.|When I walked past him, he looked me up and down from head to toe — expressionless and confrontational.|Not even a “good morning.”|Even budget hotels treat guests better than this.||⸻||7. A Consistent Pattern of Poor Attitude||From buggy drivers who never greet, to breakfast staff who seem irritated, to a duty manager who is disconnected — the overall culture feels untrained, unwelcoming, and far below what any guest should expect.||⸻||Final Thoughts||Ombak Villa has been the worst hotel experience we’ve ever had, not because of the facilities, but because of the people.|I left feeling disappointed, embarrassed, and shocked by the lack of basic hospitality.|Even the simplest hotels we’ve stayed in have never treated guests this way.||This feedback isn’t written in anger — it’s written in disbelief.|I truly hope management takes it seriously, because no guest should ever have to go through what we...

I must say — our stay at Ombak Villa was, without exaggeration, the worst hotel experience we’ve ever had. We’ve stayed in countless hotels, from luxury 5-stars like Park Royal, Rasa Sayang, Dusit Thani to simple 2–3 star hotels. Never once have we experienced service like this.

⸻

Cold, Unwelcoming Service

Check-in was slightly delayed, which was fine. But many staff had visibly sour, unfriendly expressions. At a hotel claiming to be 4 stars, you expect warmth, courtesy, and hospitality — yet the atmosphere felt the exact opposite.

⸻

The Rude Incident at the Pool

My son caught a small crab at the beach and wanted to show it to his mom. A staff member abruptly stopped him and asked, “Where are you bringing this to?” No smile, no polite tone — just attitude. When I explained, he replied, “No, you can’t do that,” again with zero apology or explanation. This is unacceptable for any hotel, let alone one claiming higher standards.

⸻

The Embarrassing Visitor Restriction

Our visitors wanted to see our room. At the lobby, the receptionist stopped us, asked someone, and returned with, “Sorry, visitors are not allowed to go to the rooms.” We were stunned. We’ve never experienced such a rule anywhere. It was humiliating, especially in front of our guests.

⸻

The Buggy Situation

Guests cannot walk to their rooms — you must take a buggy. Each buggy fits 5 people; we had 8. There were two buggies and two drivers right there, yet the second driver didn’t offer help or even acknowledge us. We had to squeeze all eight into one buggy. Extremely unprofessional.

When I later called the duty manager, Aina, she immediately said, “The other buggy was going to another room.” But she wasn’t there. She didn’t check with anyone. It felt like an excuse rather than an attempt to understand what happened.

⸻

Duty Manager’s Poor Response

Aina’s apology felt scripted, not sincere. There was no effort to investigate, no accountability, no genuine concern. It reflected poor leadership, weak communication, and lack of training.

⸻

Breakfast Incident — Staff Name: Irfan

At breakfast, a group asked Irfan a question. He simply pointed outside and said, “Outside.” No smile, no friendliness. When I walked past him, he looked me up and down from head to toe — expressionless and confrontational. Not even a “good morning.” Even budget hotels treat guests better than this.

⸻

A Consistent Pattern of Poor Attitude

From buggy drivers who never greet, to breakfast staff who seem irritated, to a duty manager who is disconnected — the overall culture feels untrained, unwelcoming, and far below what any guest should expect.

⸻

Final Thoughts

Ombak Villa has been the worst hotel experience we’ve ever had, not because of the facilities, but because of the people. I left feeling disappointed, embarrassed, and shocked by the lack of basic hospitality. Even the simplest hotels we’ve stayed in have never treated guests this way.

This feedback isn’t written in anger — it’s written in disbelief. I truly hope management takes it seriously, because no guest should ever have to go through what we...

Extremely Disappointing Stay – Not Worth the Hype We stayed at Ombak Villa Langkawi for 3 nights (my wife, our daughters aged 4 and 11, and myself), drawn by the promise of a beachside resort with family-friendly amenities like a kids’ pool. Unfortunately, the experience was far from what we expected. Check-In & First Impressions: We arrived around 7:30 PM and were greeted by two front desk staff. While the check-in process was quick, it lacked the basics—no information was shared about breakfast timings, check-out procedures, or resort facilities. We had booked a sea view room and asked if a ground floor option was available for easier access with kids. The response was a blunt “no,” with no effort to check availability or offer alternatives. It immediately made us feel unwelcome. Room Condition: The room was shockingly old, poorly maintained, and not clean. While dated decor can be acceptable, the lack of cleanliness was not. The bathroom was particularly appalling—dirty floor towel with stains and hair, watermarks everywhere, and a general sense of neglect. The balcony was equally unkempt, with dusty floors and worn-out furniture. The air conditioning unit was noisy and disruptive throughout the night. Breakfast Experience: Breakfast was underwhelming with very limited options. There was no table service, and we had to search for cutlery ourselves. Staff were disengaged and unwelcoming—no smiles, no greetings. Items ran out quickly, and we had to repeatedly ask for refills. It felt more like a self-service canteen than a resort breakfast. Customer Service: On our final day (1 August 2025), we asked if we could check out at 2:00 PM instead of 12:00 PM, as our flight was at 5:00 PM. The response was curt and unaccommodating. We were told the hotel was busy, but if we paid RM100 per hour, we could extend. While we understand policies, the tone and attitude were unnecessarily harsh. One staff member tried to help, but was shut down by another. When I mentioned that I would be leaving a review of our experience, the staff’s response was dismissive: “Go ahead and add what you wish to.” That summed up the lack of care and professionalism we experienced throughout our stay. Overall: We barely used the room except to sleep and shower. There were no activities, no warmth in service, and the property is clearly in need of serious maintenance and staff training. This is not our first hotel experience, and we are generally easygoing travelers—but this stay was deeply disappointing. Would we return? Absolutely not. Would we recommend it?...