Birkin International Hotel — Hotel in Malacca

The feedback below was sent via email on 10 September, but we have not received any response to date. Therefore, we believe that addressing this matter publicly may be more efficient and promote greater transparency.|We recently stayed at this hotel and had a mixed experience. While there were a few highlights, several issues made our stay disappointing—especially for a hotel that offer five-star experience.||1. Fire Show – A Memorable Highlight|The fire show was a true highlight of our stay. We thoroughly enjoyed it and hope it remains a signature attraction of the hotel. It was a wonderful touch that added to our overall experience.||2. Car Park Signage – Poorly Positioned|The car park signage was unclear. Large vehicles often blocked the signs, making it easy to get confused and accidentally walk towards the residential lift instead of the hotel entrance. Better signage or elevated placements would help.||3. Security – A Serious Concern|One of the main reasons we chose this hotel was its advertised as best luxury new 5 star hotel. Unfortunately, we discovered that the elevator card access system was not functioning properly. We were able to access all floors without scanning our room card. This is a significant security lapse and quite alarming for a five-star establishment, where such SOPs (Standard Operating Procedures) are expected to be strictly enforced.||4. Room Cleanliness – Below Standard|The cleanliness of the room was disappointing. Upon entering, we noticed a strong odor—either sweat or harsh chemicals. Furniture surfaces were dusty, and the carpet was particularly dirty. The bedsheets also had an unpleasant smell. Due to a tight schedule, we didn’t request a change, but it was not up to standard.|Additionally, essentials like shower gel were only about 20% full, and there was only one roll of toilet paper provided. These should be checked and refilled before guest check-in.Although we understand that hotel amenities can be replenish upon request, it is still quite inconvenient as we have to call and then wait for them to be delivered.||5. Housekeeping Service – Delayed and Invasive|On 6 September, we requested water via the front desk and waited over 20 minutes, which was frustrating given our tight schedule. I even received a follow-up call about the issue and urged them to deliver the water promptly. We had to leave for a show at 8 PM, and upon returning, we were told the water had been delivered to our room—despite the fact that no one knocked or entered while we were there.|It's concerning that staff may have entered the room without permission, even when the "Do Not Disturb" sign wasn’t displayed. More importantly, we had told the front desk we could carry the water ourselves—clearly indicating we didn’t want to wait or be disturbed. This lack of coordination and disregard for privacy was disappointing.|On 7th September at around 1:50 PM, I placed a bag of trash, including leftover hotel food, outside the room door. However, by 11:00 PM that night—nine hours later—the garbage was still sitting there, completely unattended.|I reported this directly to the front desk that evening night, and even they were surprised. The trash was not a small item—it was a large, noticeable bag. It is hard to believe that housekeeping staff failed to notice it during such a long period, which strongly suggests that no patrol or housekeeping check was done on that floor for at least nine hours.|For a five-star hotel, this lack of basic operational oversight is extremely disappointing and frankly unacceptable. It reflects poorly on the housekeeping department's attentiveness and overall service standards.||6. Front Office – Mixed Interactions|We truly appreciated the special arrangement and warm welcome from the Front Office team during check-in. However, our checkout experience was less pleasant.|We reported an issue with the cotton swabs provided in the room. When opened, they appeared used—the cotton was damaged, and one even broke off inside my husband ear, causing a minor wound and the end i have to use a tool to take it off from the ear. We showed a zoomed-in photo to a young female front office staff and told her to raise incident report regards on this, but her response was dismissive. She simply said, "Oh, I’m sorry. Really sorry about it," and showed no further concern or willingness to escalate the issue. For a safety issue involving hygiene and potential injury, we expected more empathy and professionalism.||7. F&B – Poor Service and Unwelcoming Attitude|We had breakfast on 8 September and were surprised by how poorly managed the experience was. Upon arrival, there was no registration process—the F&B staff simply waved us without any greeting, and we had to find our own seats. We don't even need to inform our room number.|When I asked about vegetarian options, I was told that "everything is already served as you see," and any special requests would be chargeable as the server claimed that chef do not wish to do any customization. I found this unacceptable for a hotel that should cater to dietary preferences. The server then brought the chef out in front of me to explain the situation, which was incredibly awkward and unprofessional as the server to push the responsibility onto the chef and leave the guest to deal directly with the chef. Thankfully, the chef was understanding and kindly prepared something for me. I told him there was no need to apologize, as the issue stemmed from the server’s unprofessional behavior and poor communication.|This not only reflected poor service but also highlighted a lack of teamwork and communication within the F&B department.||Final Thoughts|We chose this hotel because of its five-star rating and reputation, expecting a high level of service, cleanliness, and security. While certain experiences like the fire show and some staff were commendable, too many operational lapses and poor service interactions significantly impacted our stay.|We hope the management seriously considers this feedback and takes the necessary steps to improve staff training, room standards, guest privacy, and the overall...

The feedback below was sent via email on 10 September, but we have not received any response to date. Therefore, we believe that addressing this matter publicly may be more efficient and promote greater transparency. -Car Park Signage – Poorly Positioned -Security – A Serious Concern One of the main reasons we chose this hotel was its advertised as best luxury new 5 star hotel. Unfortunately, we discovered that the elevator card access system was not functioning properly. We were able to access all floors without scanning our room card. This is a significant security lapse and quite alarming for a five-star establishment, where such SOPs (Standard Operating Procedures) are expected to be strictly enforced. -Room Cleanliness – Below Standard The cleanliness of the room was disappointing. Upon entering, we noticed a strong odor—either sweat or harsh chemicals. Furniture surfaces were dusty, and the carpet was particularly dirty. The bedsheets also had an unpleasant smell. Due to a tight schedule, we didn’t request a change, but it was not up to standard. Housekeeping Service – Delayed and Invasive We requested water via the front desk and waited over 20 minutes, which was frustrating given our tight schedule. I even received a follow-up call about the issue and urged them to deliver the water promptly. We had to leave for a show at 8 PM, and upon returning, we were told the water had been delivered to our room—despite the fact that no one knocked or entered while we were there.This lack of coordination and disregard for privacy was disappointing.Also, no patrol or housekeeping check was done on that floor for at least nine hours. For a five-star hotel, this lack of basic operational oversight is extremely disappointing and frankly unacceptable. It reflects poorly on the housekeeping department's attentiveness and

We reported an issue with the cotton swabs provided in the room. When opened, they appeared used—the cotton was damaged, and one even broke off inside my husband ear, causing a minor wound and the end i have to use a tool to take it off from the ear. We showed a zoomed-in photo to a young female front office staff and told her to raise incident report regards on this, but her response was dismissive. She simply said, "Oh, I’m sorry. Really sorry about it," and showed no further concern or willingness to escalate the issue. For a safety issue involving hygiene and potential injury, we expected more empathy and professionalism. F&B – Poor Service and Unwelcoming Attitude We had breakfast on 8 September and were surprised by how poorly managed the experience was. Upon arrival, there was no registration process—the F&B staff simply waved us without any greeting, and we had to find our own seats. We don't even need to inform our room number. When I asked about vegetarian options, I was told that "everything is already served as you see," and any special requests would be chargeable as the server claimed that chef do not wish to do any customization. I found this unacceptable for a hotel that should cater to dietary preferences. The server then brought the chef out in front of me to explain the situation, which was incredibly awkward and unprofessional as the server to push the responsibility onto the chef and leave the guest to deal directly with the chef. Thankfully, the chef was understanding and kindly prepared something for me. I told him there was no need to apologize, as the issue stemmed from the server’s unprofessional behavior and poor communication. This not only reflected poor service but also highlighted a lack of teamwork and communication within the F&B department.

Too many operational lapses and poor service interactions significantly impacted our stay. We hope the management seriously considers this feedback and takes the necessary steps to improve staff training, room standards, guest privacy, and the overall...

Birkin Bad Review.

If I could give zero stars, I definitely would. My recent stay at Birkin International Hotel Melaka was nothing short of a total disaster. For a hotel that prides itself as an “International 5-Star” establishment, the experience I had was shockingly unacceptable and disappointing.

Upon entering the room, I was surprised that basic toiletries were not provided—a clear oversight for any hotel claiming international 5-star standards. I had to call the manager on duty, which took a while, just to get toiletries delivered. What kind of 5-star hotel doesn’t have basic amenities ready upon guest arrival?

Next came the absurd experience of ordering room service. There was no in-room dining menu available—no QR code, no physical menu, absolutely nothing. I had to call the front desk, who informed me they had to send a physical menu upstairs from their Birkin Kitchen restaurant. After receiving the menu, we barely had any time to look it over before a kitchen staff member called and pressured us into making an immediate decision. Such pushy behavior is completely unacceptable.

When we finally placed our order, the menu options were disappointingly limited for a so-called premium hotel. Upon receiving the food, I discovered another level of disappointment: the prawns were smelly and clearly not fresh, indicating poor handling and storage. The kampung fried rice tasted like a bland, low-quality dish you might find at any roadside eatery rather than a prestigious hotel kitchen. The satay served with it was dry, tough, and lacked flavor, and the keropok was so stale it felt like it had been left out for days. To make matters worse, the staff then requested the menu back, as if we would steal it or something.

Later tomorrow evening, we ordered food via GrabFood, only to face yet another ridiculous issue. The hotel guard refused to allow the Grab rider onto the hotel compound and insisted that we personally walk all the way from the lobby to the guardhouse, which was an inconvenient distance, to collect our food ourselves. They refused even the basic courtesy of letting the Grab rider leave the food at the concierge or lobby counter. Upon confronting the front desk staff about this baffling rule, they seemed confused and unsure of their own policy. They suddenly changed their tune after I pointed out that prestigious hotels like Mandarin Oriental KL, Grand Hyatt KL, and other genuine 5-star establishments in Malaysia always allow deliveries to the lobby or concierge without fuss. Eventually, they awkwardly agreed to have the guard deliver the food to the lobby, clearly embarrassed and uncertain about their own ridiculous policy.

Adding insult to injury, I had to work remotely during my stay, and the hotel’s Wi-Fi speed was miserably slow at just around 10 Mbps. When I politely requested to borrow a LAN cable to connect directly to the LAN port for better internet speed, the staff claimed they didn’t have any cables. I then asked for advice on where to buy one nearby, only to have them hang up and later call back, suddenly claiming they had a LAN cable after all. This flip-flopping of information was extremely frustrating and utterly unprofessional.

Throughout my stay, the overall service attitude was consistently poor, with staff appearing untrained, confused, and indifferent to basic customer service standards. This is not the kind of experience anyone should endure at a supposed “International 5-star” hotel.

Birkin International Hotel Melaka seriously needs to re-evaluate its customer service standards and facility management. This stay was not only a massive inconvenience but also an embarrassment. This will absolutely be my first and last stay here.

Nama sahaja gah tapi servis tak padan langsung dengan title International 5-star. Very, very...