HTML SitemapExplore
logo
Find Things to DoFind The Best Restaurants

Lexis Hibiscus Port Dickson — Hotel in Negeri Sembilan

Name
Lexis Hibiscus Port Dickson
Description
Plush rooms & overwater villas in a posh waterfront resort with dining, a water park & a spa.
Nearby attractions
Port Dickson Beach
71050, Negeri Sembilan, Malaysia
Nearby restaurants
UMI Japanese Restaurant (Lexis Hibiscus PD)
Ground Floor, 12th Mile, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
Roselle Coffee House (Lexis Hibiscus PD)
Ground Floor, 12th Mile, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
Wave Dining
12th Mile, Lighthouse Club, Level 2, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
Nearby hotels
Kapitan Lodge Port Dickson甲必丹度假屋
Kampung Tanjung Pelandok, 71050 Port Dickson, Negeri Sembilan, Malaysia
Lexis Hibiscus Water Chalets
Batu 12, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
Beach House Port Dickson
2273, Jalan Pantai Batu 10, Port Dickson, Si rusa, 71050 port dickson, Negeri Sembilan, Malaysia
Long Sands Port Dickson
Lot 7582, Jalan Pantai, Batu 10, 71050 Port Dickson, Negeri Sembilan, Malaysia
Homestay Impian Bonda
32-37, Rumah Rakyat Telok Pelanduk, Kampung Tanjung Pelandok, 71050 Port Dickson, Negeri Sembilan, Malaysia
Lexis Hibiscus premium Pool Villa
12th Mile, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
Related posts
Keywords
Lexis Hibiscus Port Dickson tourism.Lexis Hibiscus Port Dickson hotels.Lexis Hibiscus Port Dickson bed and breakfast. flights to Lexis Hibiscus Port Dickson.Lexis Hibiscus Port Dickson attractions.Lexis Hibiscus Port Dickson restaurants.Lexis Hibiscus Port Dickson travel.Lexis Hibiscus Port Dickson travel guide.Lexis Hibiscus Port Dickson travel blog.Lexis Hibiscus Port Dickson pictures.Lexis Hibiscus Port Dickson photos.Lexis Hibiscus Port Dickson travel tips.Lexis Hibiscus Port Dickson maps.Lexis Hibiscus Port Dickson things to do.
Lexis Hibiscus Port Dickson things to do, attractions, restaurants, events info and trip planning
Lexis Hibiscus Port Dickson
MalaysiaNegeri SembilanLexis Hibiscus Port Dickson

Basic Info

Lexis Hibiscus Port Dickson

12th Mile, Jalan Pantai, 71250 Port Dickson, Negeri Sembilan, Malaysia
4.0(11.8K)
hotel-provider
hotel-provider
hotel-provider
See all
prices

Ratings & Description

Info

Plush rooms & overwater villas in a posh waterfront resort with dining, a water park & a spa.

attractions: Port Dickson Beach, restaurants: UMI Japanese Restaurant (Lexis Hibiscus PD), Roselle Coffee House (Lexis Hibiscus PD), Wave Dining
logoLearn more insights from Wanderboat AI.
Phone
+60 6-660 2626
Website
lexishibiscuspd.com

Plan your stay

hotel
Pet-friendly Hotels in Negeri Sembilan
Find a cozy hotel nearby and make it a full experience.
hotel
Affordable Hotels in Negeri Sembilan
Find a cozy hotel nearby and make it a full experience.
hotel
The Coolest Hotels You Haven't Heard Of (Yet)
Find a cozy hotel nearby and make it a full experience.
hotel
Trending Stays Worth the Hype in Negeri Sembilan
Find a cozy hotel nearby and make it a full experience.

Reviews

Nearby attractions of Lexis Hibiscus Port Dickson

Port Dickson Beach

Port Dickson Beach

Port Dickson Beach

4.5

(22)

Open 24 hours
Click for details

Things to do nearby

3-4 hours Mangrove Kayaking Tour
3-4 hours Mangrove Kayaking Tour
Sat, Dec 6 • 8:00 AM
Jetty Kampung Tanjung Mas Batu 2, Sepang, 43900
View details

Nearby restaurants of Lexis Hibiscus Port Dickson

UMI Japanese Restaurant (Lexis Hibiscus PD)

Roselle Coffee House (Lexis Hibiscus PD)

Wave Dining

UMI Japanese Restaurant (Lexis Hibiscus PD)

UMI Japanese Restaurant (Lexis Hibiscus PD)

4.1

(62)

Click for details
Roselle Coffee House (Lexis Hibiscus PD)

Roselle Coffee House (Lexis Hibiscus PD)

3.8

(91)

Closed
Click for details
Wave Dining

Wave Dining

4.4

(346)

$$$

Click for details
Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
Wanderboat LogoWanderboat

Your everyday Al companion for getaway ideas

CompanyAbout Us
InformationAI Trip PlannerSitemap
SocialXInstagramTiktokLinkedin
LegalTerms of ServicePrivacy Policy

Get the app

© 2025 Wanderboat. All rights reserved.

Reviews of Lexis Hibiscus Port Dickson

4.0
(11,824)
avatar
4.0
28w

Visited on the 1st till 3rd May 2025.

Overall, would rate this place as the most relaxing, convenient and fun place to enjoy a long weekend.

Points to take note: Buggy service is available till 9pm. In-room pool bubbles will be auto switched off at 7.30pm. Room service is available 24hr Shaded parking is available. Best part, it's FREE. Only 15 min to the town from the hotel. For faster response, customer service WhatsApp group is available. Construction is on going on the left side of the hibiscus. There might be some disturbance, however we didn't experience any.

That's aside before I start pouring my praises, there are a few things I would like to highlight: The room floors were slightly dusty, hence we requested for clean-up service. We booked the room for 3 but only 2 bath robes were provided. Room service is slightly on the higher end in terms of prices. The support rail to enter the pool, is a little shaky. Perhaps some maintenance work required. The couch in the room requires some deep cleaning. We found some dirty stains.

Before I booked this hotel, I heard from a recent guest the swimming pools are not clean. However, the room that I was assigned didn't have such issues.

Food. As mentioned, room service is okay for the availability however its pricey and just basic. Breakfast was good, lots of options from asian, local, western, pastries and so on. I'm sure anyone can find their preference. I have no tried any of the restaurants in the hotel, but there are about 4 restaurants and no reservations is required.

Room. We choose the sky pool villa. Probably a good choice. Out room was on the higher end, hence the view was amazing. There were no noice and we had an adequate amount of privacy. Our room was not hot and we didn't have issues using our pool and patio during the day. The room was large, this also applies to the bathroom(2 raining showers with bathtub). Patio was huge, it could accommodate at least 10 people with no cramping required.

Note: From observation, we noticed the beach villa, had full sun exposure during the day which may not be a preference for some. We also noticed, the beach activities are mostly around the beach villa, especially the banana boat and jet ski. Hence, you may experience some shouting or lack of privacy. However, it's up to the individual. For those who opts for the lower sky pool villa, beware of the birds in the evening. Because they rest of the lighting grills outside of the patio.

Reservation. I made through Agoda. It was seamless and easy. My room came with breakfast. However, you can opt out.

Note: Last checkout time is 12pm. I was advised, some charges will be applied for checkout later than 1pm.

Location. The hotel is very close to the town. We noticed on the way, the are many restaurants as well as temples. Although the hotel is isolated, it has enough activities on site to entertain the guests.

Activities. There are many activities available on site with a small fee. Beach activities for those thrill seeking individuals as well as bike renting, batik painting, pool and gym available. You can also take a long walk through the beach villa to enjoy the sea breeze.

The gym and pool is on the smaller side. Especially the gym, there's not much space around to do any body weight training but sufficient machines are available.

Service. Service was immaculate. All staffs, are very responsive and at your service for any clarification or enquires. They follow up on your needs. From the moment I checked in and till I checkout, I didn't have any troubles.

I rated 4 stars, because of the dusty floors in my room but I would definitely return because of my experience there. My family enjoyed our short but fun stay. We didn't even want to leave.

That being said, thank you for making our stay one of the best trip...

   Read more
avatar
5.0
28w

Lexis Hibiscus Port Dickson remains my go-to place to stay — time and time again. Honestly, there’s no better spot in Port Dickson. From the breathtaking views to the spacious rooms, top-notch accommodation, and truly exceptional customer service and hospitality, every stay feels special.

I had a wonderful time once again and would highly recommend staying for at least two nights to truly soak in the atmosphere — the views, the comfort, the service — everything. Only then can you fully appreciate what Lexis Hibiscus has to offer.

We were pleasantly surprised and incredibly grateful to receive an upgrade to the Panorama Pool Villa, which offered a stunning sea view. It was absolutely breathtaking. Watching ships glide by, witnessing the sunsets each evening, and waking up to serene sunrises made the experience even more magical.

Despite the years, the resort remains immaculate — their maintenance is clearly top-tier, with everything still looking new and well-kept. The staff are friendly, professional, and quick to assist.

If you’re staying in the water villas, you’ll be transported by buggy to your room — a fun experience on its own. Along the way, you can take in the unique architecture and feel the ocean breeze.

One of the highlights is the breakfast buffet — it’s included with your booking and offers a wide variety of both Western and Asian cuisines. From waffles, pancakes, pastries, fresh fruits, cheeses, cereals, and breads to nasi lemak, roti canai, siu mai, eggs made to order, and full English breakfast spreads — there’s something for everyone. I especially enjoy having my breakfast outdoors by the poolside, overlooking the beach.

Another huge plus is that every room comes with a private pool, so you can swim and relax in total privacy.

For dinner, I highly recommend Umi Japanese Restaurant, located within the resort. The portions are generous, and the service is warm and welcoming. I truly appreciated the staff for taking us in even at the last minute — their hospitality was heartfelt and left a lasting impression.

Also, a useful tip: Don’t forget to ask about current dining discounts at any of the restaurants within the resort. Sometimes, paying with certain cards can get you a good deal — so it’s definitely worth checking before you settle the bill.

What makes Lexis Hibiscus so special to me is that everything you need is right there. There’s a private beach within walking distance, water sports, a kids' zone and playground, a spa, karaoke, a gym, a main pool, restaurants, cafés, and even a photography corner.

I never feel the need to leave the resort — everything is already there. It’s the perfect all-in-one getaway.

I look forward to coming...

   Read more
avatar
5.0
25w

Lexis Hibiscus is always our family’s favorite go-to hotel in PD, a go-to for their 2 king size beds and a private pool in each of their room. Comfy rest and peaceful sleep.

Breakfast spread is good, however there is always room for improvments on the varities (been to other 5-star hotels with wider choices). This time, we picked panorama villa with seaview option (we really enjoyed the evening cocktails).

We initially had a slight problem with the AC picking up very slow to cool down the room at the beginning but all was good after. We later had issue with the water heater, not fuctioning well, called maintenance twice to check on the themostat. Thank you for assisting by dispatching the maintenance personnel even past midnight. Not quite a smooth first day but it was all good on the second day until we received a “visitor” at our balcony.

A monkey visited us, and stayed quite some time at the pool area and drank our juices. Worry for the monkey’s attack, we called the operator and lucky for us the manager on duty was kind enough to offer us to change the room immediately, and our parent requested for the beach view this time cause she said the seaview was a bit boring, dark and too quiet (tho according to the manager on duty, we were actually requesting for a downgrade).

In my opinion, we actually prefer panorama with beach view layout, eventho the bathroom space is limited and bedroom area is not as spacious as the seaview’s, the direct access from the pool to the shower via the steam room is more convienient for family with kids. The beach view is more entertaining especially in the evening and lively at night with the lights compared to seaview (not recommended if you prefer more privacy).

Buggy service is very strong. Probably the management may want to consider placing a little bit more staff (instead of 2) after 11pm. We waited almost 30mins on the queue not knowing none of the staff were aware the queue was quite long, and some of the visitors decided to jump onto the buggy without queuing which left the rest of us felt dissapointed and unsatisfied as we had to argue with them for being rude, cutting queue and the staff could have done better on crisis management by the explaining to those visitors instead of kept quiet and watch the “drama” .

Overall, thanks to the manager on duty, the ever friendly line of staff for the great hospitality and assistance during our stay!

481 to...

   Read more
Page 1 of 7
Previous
Next

Posts

Shamuu ShamShamuu Sham
Visited on the 1st till 3rd May 2025. Overall, would rate this place as the most relaxing, convenient and fun place to enjoy a long weekend. Points to take note: 1. Buggy service is available till 9pm. 2. In-room pool bubbles will be auto switched off at 7.30pm. 3. Room service is available 24hr 4. Shaded parking is available. Best part, it's FREE. 5. Only 15 min to the town from the hotel. 6. For faster response, customer service WhatsApp group is available. 7. Construction is on going on the left side of the hibiscus. There might be some disturbance, however we didn't experience any. That's aside before I start pouring my praises, there are a few things I would like to highlight: 1. The room floors were slightly dusty, hence we requested for clean-up service. 2. We booked the room for 3 but only 2 bath robes were provided. 3. Room service is slightly on the higher end in terms of prices. 4. The support rail to enter the pool, is a little shaky. Perhaps some maintenance work required. 5. The couch in the room requires some deep cleaning. We found some dirty stains. Before I booked this hotel, I heard from a recent guest the swimming pools are not clean. However, the room that I was assigned didn't have such issues. 1. Food. As mentioned, room service is okay for the availability however its pricey and just basic. Breakfast was good, lots of options from asian, local, western, pastries and so on. I'm sure anyone can find their preference. I have no tried any of the restaurants in the hotel, but there are about 4 restaurants and no reservations is required. 2. Room. We choose the sky pool villa. Probably a good choice. Out room was on the higher end, hence the view was amazing. There were no noice and we had an adequate amount of privacy. Our room was not hot and we didn't have issues using our pool and patio during the day. The room was large, this also applies to the bathroom(2 raining showers with bathtub). Patio was huge, it could accommodate at least 10 people with no cramping required. Note: From observation, we noticed the beach villa, had full sun exposure during the day which may not be a preference for some. We also noticed, the beach activities are mostly around the beach villa, especially the banana boat and jet ski. Hence, you may experience some shouting or lack of privacy. However, it's up to the individual. For those who opts for the lower sky pool villa, beware of the birds in the evening. Because they rest of the lighting grills outside of the patio. 3. Reservation. I made through Agoda. It was seamless and easy. My room came with breakfast. However, you can opt out. Note: Last checkout time is 12pm. I was advised, some charges will be applied for checkout later than 1pm. 4. Location. The hotel is very close to the town. We noticed on the way, the are many restaurants as well as temples. Although the hotel is isolated, it has enough activities on site to entertain the guests. 5. Activities. There are many activities available on site with a small fee. Beach activities for those thrill seeking individuals as well as bike renting, batik painting, pool and gym available. You can also take a long walk through the beach villa to enjoy the sea breeze. The gym and pool is on the smaller side. Especially the gym, there's not much space around to do any body weight training but sufficient machines are available. 6. Service. Service was immaculate. All staffs, are very responsive and at your service for any clarification or enquires. They follow up on your needs. From the moment I checked in and till I checkout, I didn't have any troubles. I rated 4 stars, because of the dusty floors in my room but I would definitely return because of my experience there. My family enjoyed our short but fun stay. We didn't even want to leave. That being said, thank you for making our stay one of the best trip yet in 2025.
Jan YinJan Yin
It is a disappointed experience I having here. During checkin, I ask the receptionist how could I get to my room, she told me follow the way to the buggy station. When we reach the buggy, the staff mentioned that my skypool room is on upstairs, no buggy service required. For me, this is lack of the staff training, given an incorrect information. Next, there are one towel have dirty spot. I do believe the towel might have been clean and kill bacteria by a standard procedure. However, as a guest of 5 stars resort, I am disappointed on that, it suppose provide clean and all white towel instead of this. The next item is the most nonsense thing I am experiencing. Inside my private swimming pool, there is s towel. I call the reception and asking for solution, either someone will come and clean the pool? Or change a room? They said will sent somebody here. Afterwards, the staff coming and only take out the towel from the swimming pool, without further action. I told him my concerns on the swimming pool water could be dirty. However, he told me that is good, its clean, water always flow. I have explain to him quite a few times, the towel could be dirty, how he can confirm water is clean for now? Or should I wait for the water flow? I asked how long I need to wait if I have concern on the water, he told me 1 hour. But this really waste my time, I need to wait for an hour for the water overflow. At last, no swimming pool cleaning, and no room changes, not even an apologize from the resort. During dinner time, while I go down, the lift is stuck at my floor, and this make all lift will not stop at my floor, i force to walk down to the below floor and take the lift. Even on the next day morning, there are another lift is out of service. Does this mean that the resort is not well maintained? Dinner time, the restaurant have multiples flies inside, I do not expect this since this is a 5 star resort, and I do believe they should have some way to avoid this happening. There are still fews minor things I am not satisfied such as old TV with old movie provided, not even netflix or youtube is available, poor hair dryer which not even can dry my hair due to overheat, and the water heater takes minutes to heat my shower water. Anyway, this is my own experience, you might not happen this, but I am frustrated on the poor maintained resort which still mark it as a 5 stars.
firly izzatyfirly izzaty
From being served Raw Chicken, time wasted and just terrible service overall, we had a terrible time. Went here for the first time and booked 4 rooms as we have 4 people birthday including the kids, requested a birthday decor or birthday cake for each rooms as usually any 5 stars resort would offer this. Arrived there and was informed by the receptionist who checked us in that we ourselves should have called the hotel in advance as we need to pay for the cakes, and even if we pay during check in they wont be able to accommodate as they did not prepare the cakes. I complained through IG and they called promised to give us the cake, however only 2 rooms received the cake, and when they called our rooms prior to deliver it, we were informed that the cake was "in exchange for good review", which is nonsense. However, as we have kids, we tried to lighten up the situation and ordered birthday cakes and some food through Grab. When the grab arrived, the grab driver were informed he could not leave the premises unless we ourselves take the food from him at the Security Guard office. The Grab driver was not allowed to go to the Lobby, and was not allowed to leave the food to the Security Guard to bring to Hotel Lobby where it will be easier for guests like us to pickup. Hence we called the buggy but it took the buggy 20 minutes to arrive. Despite multiple attempts at pleading to the receptionist to let the Grab leaves the food at the Security Guard as we don't want to hold up the driver, we were told that there is nothing they can do. When we arrived at the security guard area, the buggy immediately left us and told us that another buggy will be coming. It toom the next buggy another 30 minutes to pick us up. Our cake and ice cream has melted as the Security Guard area was very very hot. Still, we tried to enjoy our trip the best we can. During the breakfast buffet, I took some of the fried chicken dumpling and realized that the filling is still raw, which is sooo disgusting. I reported it to the staff and they took the whole batch in to Re-Fry and then later passed me the Re-fried dumplings. Which is just terrible..... Despite having such a great rooms and view, we just have to reconsider our coming back to this hotel for our other family birthday and my bachelorette party.
See more posts
See more posts
hotel
Find your stay

Pet-friendly Hotels in Negeri Sembilan

Find a cozy hotel nearby and make it a full experience.

Visited on the 1st till 3rd May 2025. Overall, would rate this place as the most relaxing, convenient and fun place to enjoy a long weekend. Points to take note: 1. Buggy service is available till 9pm. 2. In-room pool bubbles will be auto switched off at 7.30pm. 3. Room service is available 24hr 4. Shaded parking is available. Best part, it's FREE. 5. Only 15 min to the town from the hotel. 6. For faster response, customer service WhatsApp group is available. 7. Construction is on going on the left side of the hibiscus. There might be some disturbance, however we didn't experience any. That's aside before I start pouring my praises, there are a few things I would like to highlight: 1. The room floors were slightly dusty, hence we requested for clean-up service. 2. We booked the room for 3 but only 2 bath robes were provided. 3. Room service is slightly on the higher end in terms of prices. 4. The support rail to enter the pool, is a little shaky. Perhaps some maintenance work required. 5. The couch in the room requires some deep cleaning. We found some dirty stains. Before I booked this hotel, I heard from a recent guest the swimming pools are not clean. However, the room that I was assigned didn't have such issues. 1. Food. As mentioned, room service is okay for the availability however its pricey and just basic. Breakfast was good, lots of options from asian, local, western, pastries and so on. I'm sure anyone can find their preference. I have no tried any of the restaurants in the hotel, but there are about 4 restaurants and no reservations is required. 2. Room. We choose the sky pool villa. Probably a good choice. Out room was on the higher end, hence the view was amazing. There were no noice and we had an adequate amount of privacy. Our room was not hot and we didn't have issues using our pool and patio during the day. The room was large, this also applies to the bathroom(2 raining showers with bathtub). Patio was huge, it could accommodate at least 10 people with no cramping required. Note: From observation, we noticed the beach villa, had full sun exposure during the day which may not be a preference for some. We also noticed, the beach activities are mostly around the beach villa, especially the banana boat and jet ski. Hence, you may experience some shouting or lack of privacy. However, it's up to the individual. For those who opts for the lower sky pool villa, beware of the birds in the evening. Because they rest of the lighting grills outside of the patio. 3. Reservation. I made through Agoda. It was seamless and easy. My room came with breakfast. However, you can opt out. Note: Last checkout time is 12pm. I was advised, some charges will be applied for checkout later than 1pm. 4. Location. The hotel is very close to the town. We noticed on the way, the are many restaurants as well as temples. Although the hotel is isolated, it has enough activities on site to entertain the guests. 5. Activities. There are many activities available on site with a small fee. Beach activities for those thrill seeking individuals as well as bike renting, batik painting, pool and gym available. You can also take a long walk through the beach villa to enjoy the sea breeze. The gym and pool is on the smaller side. Especially the gym, there's not much space around to do any body weight training but sufficient machines are available. 6. Service. Service was immaculate. All staffs, are very responsive and at your service for any clarification or enquires. They follow up on your needs. From the moment I checked in and till I checkout, I didn't have any troubles. I rated 4 stars, because of the dusty floors in my room but I would definitely return because of my experience there. My family enjoyed our short but fun stay. We didn't even want to leave. That being said, thank you for making our stay one of the best trip yet in 2025.
Shamuu Sham

Shamuu Sham

hotel
Find your stay

Affordable Hotels in Negeri Sembilan

Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
It is a disappointed experience I having here. During checkin, I ask the receptionist how could I get to my room, she told me follow the way to the buggy station. When we reach the buggy, the staff mentioned that my skypool room is on upstairs, no buggy service required. For me, this is lack of the staff training, given an incorrect information. Next, there are one towel have dirty spot. I do believe the towel might have been clean and kill bacteria by a standard procedure. However, as a guest of 5 stars resort, I am disappointed on that, it suppose provide clean and all white towel instead of this. The next item is the most nonsense thing I am experiencing. Inside my private swimming pool, there is s towel. I call the reception and asking for solution, either someone will come and clean the pool? Or change a room? They said will sent somebody here. Afterwards, the staff coming and only take out the towel from the swimming pool, without further action. I told him my concerns on the swimming pool water could be dirty. However, he told me that is good, its clean, water always flow. I have explain to him quite a few times, the towel could be dirty, how he can confirm water is clean for now? Or should I wait for the water flow? I asked how long I need to wait if I have concern on the water, he told me 1 hour. But this really waste my time, I need to wait for an hour for the water overflow. At last, no swimming pool cleaning, and no room changes, not even an apologize from the resort. During dinner time, while I go down, the lift is stuck at my floor, and this make all lift will not stop at my floor, i force to walk down to the below floor and take the lift. Even on the next day morning, there are another lift is out of service. Does this mean that the resort is not well maintained? Dinner time, the restaurant have multiples flies inside, I do not expect this since this is a 5 star resort, and I do believe they should have some way to avoid this happening. There are still fews minor things I am not satisfied such as old TV with old movie provided, not even netflix or youtube is available, poor hair dryer which not even can dry my hair due to overheat, and the water heater takes minutes to heat my shower water. Anyway, this is my own experience, you might not happen this, but I am frustrated on the poor maintained resort which still mark it as a 5 stars.
Jan Yin

Jan Yin

hotel
Find your stay

The Coolest Hotels You Haven't Heard Of (Yet)

Find a cozy hotel nearby and make it a full experience.

hotel
Find your stay

Trending Stays Worth the Hype in Negeri Sembilan

Find a cozy hotel nearby and make it a full experience.

From being served Raw Chicken, time wasted and just terrible service overall, we had a terrible time. Went here for the first time and booked 4 rooms as we have 4 people birthday including the kids, requested a birthday decor or birthday cake for each rooms as usually any 5 stars resort would offer this. Arrived there and was informed by the receptionist who checked us in that we ourselves should have called the hotel in advance as we need to pay for the cakes, and even if we pay during check in they wont be able to accommodate as they did not prepare the cakes. I complained through IG and they called promised to give us the cake, however only 2 rooms received the cake, and when they called our rooms prior to deliver it, we were informed that the cake was "in exchange for good review", which is nonsense. However, as we have kids, we tried to lighten up the situation and ordered birthday cakes and some food through Grab. When the grab arrived, the grab driver were informed he could not leave the premises unless we ourselves take the food from him at the Security Guard office. The Grab driver was not allowed to go to the Lobby, and was not allowed to leave the food to the Security Guard to bring to Hotel Lobby where it will be easier for guests like us to pickup. Hence we called the buggy but it took the buggy 20 minutes to arrive. Despite multiple attempts at pleading to the receptionist to let the Grab leaves the food at the Security Guard as we don't want to hold up the driver, we were told that there is nothing they can do. When we arrived at the security guard area, the buggy immediately left us and told us that another buggy will be coming. It toom the next buggy another 30 minutes to pick us up. Our cake and ice cream has melted as the Security Guard area was very very hot. Still, we tried to enjoy our trip the best we can. During the breakfast buffet, I took some of the fried chicken dumpling and realized that the filling is still raw, which is sooo disgusting. I reported it to the staff and they took the whole batch in to Re-Fry and then later passed me the Re-fried dumplings. Which is just terrible..... Despite having such a great rooms and view, we just have to reconsider our coming back to this hotel for our other family birthday and my bachelorette party.
firly izzaty

firly izzaty

See more posts
See more posts