Hampton Inn by Hilton Merida — Hotel in Mérida

I have to say the front desk person's behavior was shocking. When we arrived, she told us we didn't have a booking at the hotel. We were 100% certain we did but our cell phones and computers were out of power and we had no way to access our confirmations. (Again, 100% certain we were booked at the hotel). Instead of offering us a solution like, if you'd like, we can book you into a room and once you have your confirmation we can adjust the payment). She offered us nothing after we had travelled to the hotel for 10 hours. She smirked at us as though she was enjoying our stress. It was really disturbing. With the attitude of: "oh too bad for you, sorry about your luck". We finally asked if we could book a room (after hours of trying to straighten things out and once we were in the room), the hotel staff confessed that there system was down and we they had found our booking. The only reason we didn't attempt to get our money back (I seriously considered this) is because the front desk supervisor Aurora was awesome and so too were the other staff who tried to help us access our booking confirmation." Not sure why you would have someone who is so disrespectful of herself and your guests with such palpable condescension and disdain for people as your first point of contact unless you are attempting to tell people you don't want their business, because that's the attitude she gave off, she must be seriously insecure and gets her kicks treating people like garbage. Wish I would have read the reviews prior to booking, it seems the hotel doesn't care that there are multiple complaints about the receptionist. The hotel itself was just o.k. The rooms were clean with the exception of the couches and linens that were stained. The hallways and walkways are filthy. Breakfast was awful. The location was great, close to all kinds...

First of all I have to admit that the reception girl was very nice and accommodating. I got a nice junior suite upgrade (Hilton Diamond) and the two star rating is not due to that. The problem is that there is no soundproofing at all and apparently people love to pull and push furniture on the blank tile floors at 5:30 in the morning and then all day afterwards on all of the other floors. You can absolutely listen to everything your neighbors are saying ,their cellphones,the ringtones and unless you’re a very social person ,which I am obviously not ,I don’t think I’m going to come back to this hotel ever. There is no bell boy and no room service at all. I’m glad I could book this at 10,000 points because it’s not worth $120 a night, absolutely not in a city where you can get a nice hotel for $45. By the way this is the hotel that is probably the farthest ever from the airport. There is not one supermarket or anything useful within the next 3 miles. You get a Cosco (no US members accepted,duuhhh) and one of those useless malls without even 1 luxury or at least interesting brand (unless you consider Zara,Stradivarius ,H&M and pull&bear luxury,Yawnnn) . Do yourself a favor, if you don’t get a rental car don’t take this hotel which is really faaaaaarrrr away. It’s not even Mérida anymore.I got another 5 day in points booking with them which I just canceled. God bless the points as I can cancel immediately without any penalties.I Couldn’t believe how bad it (the construction to be fair) was. And what about the grumpy bartender? |Resuming: If you can’t sleep in a hotel, what’s the point? |And…no Pool in city with 85F the whole year...

First of all I have to admit that the girl at the reception was very nice and accommodating. I got a nice junior suite upgrade and the 3 star rating is not due to that. The problem is that there is no soundproofing at all and apparently people love to pull and push furniture on the blank tile floors at 5:30 in the morning and then all day afterwards on all of the other floors. You can absolutely listen to everything your neighbors are saying ,their cellphones,the ringtones and unless you’re a very social person which I am obviously not , I don’t think I’m going to come back to this hotel ever. There is no bell boy and no room service at all. I’m glad I could book this at 10,000 points because it’s not worth $120 a night, absolutely not in a city where you can get a nice hotel for $45. By the way this is the hotel that is probably the farthest ever from the airport. There is hardly one supermarket or anything useful within the next 2 miles. You get a Cosco (no us members accepted,duuhhh) and one of those useless malls without even 1 luxury brand (unless you consider Zara,Stradivarius and pull&bear luxury,Yawnnn) . Do yourself a favor, if you don’t get a rental car don’t take this hotel which is really faaaaaarrrr away. I got another 5 day in points booking which I just canceled. God bless the points as I can cancel immediately without any penalties.I Couldn’t believe how bad it (the construction to be fair) was. If you can’t sleep in a hotel, what’s the point? And…no Pool ! Come’ on ! Breakfast was nice and especially the pork in tomato sauce was fabulous. Not a bad hotel if you love noise or just...