Camino Real Santa Fe — Hotel in Mexico City

I've been in Camino Real 3 times. First time someone (from staff or host don't know) tried to open my door every night (fortunately I was using the security lock). Second time was a nightmare: I was there for business and right down my room there was a graduation party going on (beware, they event hall, and they use. A LOT). They knew I was there for businesses and didn't minded to put me right above this event hall. When I complaint they only option they gave me was to wait. Until 5 am!!!! Third time (I was there again just only because it's the cheaper hotel nearby) I had several problems with cleaning. They stayed 2 days without cleaning, they say this service is until 3pm but you can arrive at 4:30pm and find they in your room. Breakfast is awesome, other meals are just ok. Location is pretty good to. Best reason to stay is just the price,...

On July 7, 2025, I stayed at Camino Real Santa Fe. Overall, my stay was good; however, I encountered an issue after checking out. I left my carry-on and backpack with the bellboy for a few hours since my flight was in the evening. After retrieving my luggage from the bellboy and leaving the hotel, I realized that some electronics were missing from my backpack. Although the valuables in the backpack had a lock, someone had forced the zipper open to steal small electronics through the opening.

I reported the theft via email within 20 minutes of leaving the hotel to Elder Velazquez and Berenice Cardenas. They assured me they would investigate the matter, but I never received a follow-up. I believe this incident could have been addressed by reviewing the security camera footage, but Camino Real did not respond to...

I liked the location. Everything else inside the hotel isn’t good.|Coffee machine in the room literally produces brown water and not coffee. Coffee pads and creamers were never in the room, so we had to buy ourselves some. Room cleaning is done after 5pm. The first night we had to tell them to not make our room because we came back at 5 tired and needed a rest but they were just going to clean our room. |The next day, same thing, they came to clean our room at 5pm, we had to leave and go into the lobby to wait, even though we were exhausted. Cleaning people took all our towels and didn’t replace them. We called the receptionist 4 times to ask to bring towels, and waited for over an hour. Very very...