Hampton Inn by Hilton Queretaro Tecnologico — Hotel in Querétaro

|This hotel falls short of expectations in several aspects. Let's break down the feedback into positive and negative aspects, and rephrase them to provide a clearer and more concise assessment:|Positive:|• The rooms were quiet and equipped with a functional air conditioner, hair dryer, TV, clock, and lamps.|• The maid service was excellent, and the staff was helpful whenever assistance was needed.|Negative:|• Unfortunately, there was no hot water in the room, resulting in cold showers.|• The lobby's air conditioner was out of order, making it inconvenient to spend time with friends in the common area.|• The complimentary breakfast was disappointing, and I ended up only having coffee and pastries.||• Throughout my four-day stay, I received three different quotes for my room, causing confusion and frustration during the checkout process. Despite presenting a written quote, I was required to pay a higher amount.|• The view from my fourth-floor room was disheartening, overlooking an empty lot with dead vegetation.|• The ice maker on the fourth floor was out of order.|• During my stay for a destination wedding, the hotel staff did not cooperate with the wedding party's arrangements. Despite the bus driver's polite request for the hotel staff to notify guests about the waiting bus outside as they descended from their rooms, the staff rudely refused and displayed a negative attitude towards him. It's unfortunate that the hotel failed to collaborate effectively.|Considering these disappointments, I don't foresee returning to Queretaro, and if I do, I will definitely choose a different...

My company use this place. And even tho it’s dirty and we have reported multiple complaints. It’s until I was robbed that I decided to write a review here and warned other customers.||I left my tablet in the room. I called and spoke with the general manager name Úrsula. Who literally told me they didn’t find my tablet and she couldn’t do anything about it, not even speak with the housekeeper because “housekeeper was working in cleaning the rooms at the moment.” So I guess as the general manager she can’t go and speak to one of her housekeepers because they are cleaning. This “manager” showed zero concern about my situation and the fact that her stuff steals. ||So if you want to stay in a place where you are not consider a valuable customer and your items are stolen...

Very good hotel, however it is a little far from historical center, so I would recommend for business trips, such as mine. If you traveling on vacation, stay near to Corregidora or Plaza das Armas. It stays around 50 min distance from airport. Hotel provides complementary breakfast and free transfer to airport and main city malls. A positive point is that the hotel has a supermarket as neighbor, so it really helps. The market is quite big, has food court and ATMs. However, it doesn't have many restaurants around that you could go on foot, so you need to take the cab or uber every time. A negative point is that the rooms have no safe box and only few rooms...