Hotel Real De Minas Inn — Hotel in Querétaro

Most of the times when you walk into the reception of a hotel you get an idea of the kind of place that it is. In this case as soon as I walked in there I saw a place lacking of light, lacking of people passionate about service; we even had some issues to make the reservation.||||I was given the room 138 just like the reception it was a place with very poor lighting. I didn't exactly loved that.||||There were two double beds, I believe all the rooms are the same. The blankets didn't invite me to sit there even more to sleep in there. The mattress in both beds were clearly bent. ||||As I started unpacking my things I noticed I could hear every single noise that was happening out of my room and also in the next rooms. But not only that, my room suddenly started to smell like cigarette; very unpleasant. It was coming in from the outside while I was hearing a man talking. ||||The bathroom looked clean at least.||||Lunch time came, I decided to check the restaurant of the hotel. Just by looking at the facilities I did't feel to eating there; again, lack of lighting. To me the lighting is very important, I can see if it is clean and I also consider it a fact of making you feel welcomed. Perhaps is a personal perception.||||When I came back from lunch and walked toward my room, I smelled the cigarette again and saw finally the man who was spreading the smell even when all over the place there are signs that state: "space free of smoke".||||The man was asked to put out his cigarette while one of those signs was being pointed at him. The man didn't care at all. In the same hall there was a worker from the hotel, he heard everything and still did not mind to ask the guest to put away his cigarette. ||||Until the voices started to raise a few minutes later, at that moment the worker from the hotel decided to request the guest to put it away however, did not make sure of it and therefore the man continued smoking.||||The staff in the hotel has to ensure that rules are followed, the staff in the hotel needs to be self-confident enough and have the character to do so, with politeness and respect to the guests of course but also has to show the care for the place in which they work.||||Went to the reception to ask for support. The staff in the reception was not even aware if the free smoke signs were applicable to that area of the hotel. Which also demonstrates lack of training of the staff. What was worse is that the person responsible for the hotel in shift, was not there. No wonder why the hotel is in such conditions and the staff does not care, nobody is there to ensure the correct operation and the staff is not committed to providing a service.||||As the staff from the hotel would not respond to our argument, we asked for the telephone of the local tourism office. That scared the guy in the front desk and said he was willing to give us back our money if we wanted to move to another hotel.||||We went to find another hotel and did not have to stay there one single night, which...

My family and I stayed there last weekend, unfortunaely our experience was pretty poor. The hotel is old and run down, their rooms are in poorr shape, the room they gave us didn't have hot water, the TV remotes didn't work, the corridor to the rooms was dark and uniluminated. Front desk clerks were a total mess, they didn't find our booking and they wanted to bump us to a different hotel. Mattresses are in bad shape as well, the hotel is noisy in almost every area, their TV's are the old big boxes, no LCD or plasmas. All in all, a pretty bad experience, I will never return to...

No lo recomiendo y no por mal servicio o limpieza o costo, lo explico, lo atractivo de este hotel es sus precios accesibles, muy accesibles, desafortunadamente esto propicia que sea elegido por grupos grandes de jovenes de prepa y universidad que durante la noche son ruidosos ya sea en sus cuartos o en los pasillos, no puedes dormir ni descansar. El piso de los pasillos del hotel es de adoquin y ocasiona que al arrastrar las maletas se amplifique el ruido, siendo muy molesto. Los cuartos de planta baja parecen barracas de prisioneros, y el techo es de lamina, amplificando el calor o el frio dependiendo el medio ambiente natural; los cuartos y techos de la torre son de concreto sin aislantes sonoros, asi que preparate para soportar ruidos de sillas, mesitas, pies caminando a todo su nivel de molestia. Para cerrar con broche de oro, se escuchan todos los ruidos del huespede de lado derecho e izquierdo, asi que sabras quien esta enfermo o sano del estomago. Mi cuarto estaba conectado con los cuartos de lado derecho e izquierdo y solo un pasador roto y prensado impedia que entraran, de verdad que con patadon se meten en la noche y te dan cuello. Como anecdota, al pedirle al encargado del mostrador que me cambiara de cuarto por el escandalo de los jovenes a las 11:30 pm, no pedi que los callara ni molestara, le pedi cambio de cuarto, solo me dijo "permitame", y escuche como por telefono amenazo a los huespedes del cuarto diciendo y cito "Si no se callan y dejan de hacer ruidos los saco del cuarto" y colgo. Con esos modos hasta yo me apachurre y pense, si me vuelvo a quejar al que sacan del hotel es a mi. Reseña contradictoria, buen servicio pero no duermes, no descansas y ahorras dinero pero no...