Hôtel Mogador Marina — Hotel in arrondissement des Roches noires مقاطعة الصخور السوداء

4 stars? Maybe if: -the air conditioning worked -there was a bathmat so you didn’t slip and fall after a shower -tissue paper -hand towels -Face towels -anything more than just two shower towels. -tea for the tea kettle -bathrobe, as shown in the photos -there is a stove, but you should bring your own pots, pans, and utensils

We booked the room Airbnb 2 months in advance. The room was supposed to come with at least the normal things you’d find in a hotel room, but the reception made us feel like we shouldn’t be there and repeatedly asked us how much we paid. Is this the first time someone has booked this hotel via Airbnb? Why couldn’t they find the reservation, even after showing two confirmation #s. And even so, we showed the confirmation via the app, the “contact host” phone number was the hotel number, but still they made us feel unwelcome and almost criminal. It seems like they punished us for some reason and put us in a hot room with no absolutely no amenities and no ocean view. When I looked online, the price of the room was comparable to what we paid, so what’s the deal? Then they said they’d charge us 2000MAD until they verified that our reservation was legit, which is fine, but give us what we paid for! And don’t make us ask for a bath mat (huge safety hazard on all tile floors. We also noticed footprints from the previous guest on the floor, so they don’t mop and possibly make it a standard practice not to provide bath mats. We were really looking forward to staying here after 1 month of traveling different cities in Morocco. This was supposed to wrap up a wonderful trip with two nice relaxing nights, but this experience was completely soured. We had to request everything that should already be in the room and of course tip the two staff that came to the room and inventoried all the stuff that was missing. I don’t know if it is standard protocol to request hand towels and tissue paper, but if so, that certainly doesn’t deserve 4 stars. 2.5-3 at best.

The only thing good about the room is it seems to be sound proof, or nobody else’s is in the hotel. Which is even more frustrating because they could have given us a...

My daughter and I were with a tour group that arrived at the Mogador Marina Hotel on Oct 12, 2024. There was utter chaos and pandemonium in the main lobby. It seemed like forever to get a key to a room since other buses were arriving and people were crowding the lobby area. Once we did receive our room key we had to walk up 4 flights of stairs due to the amount of people and limited elevator space. The hotel has 2 small elevators.

Our room was a mess. There were urine stains on our bidet, a bathroom door that could not be locked, black tar or paint spots all over a dirty floor, no air conditioning, internet speed of 2mbps, rags for towels and as I tucked in for the night I felt something bite my leg no less than 3 times. This room was dirty and in need of serious repair and clearly not for customer use.

We soon discovered we were not alone. I have video of one of our passengers showing streams of water leaking down from the floor above into his bathroom sink. Another individual sent around pictures of a pipe up through the floor where his toilet should be and a picture of his toilet under the bathroom sink. A woman we had made friends with told us the next morning she sat up all night on a lobby couch because she found 6 bugs in her room all engorged with blood (which she presumed were bed bugs and her blood). Suffice to say, our one night stay was a nightmare. We subsequently learned the Mogador Marina Hotel has been sold to the Hilton group and had overbooked for our last night's stay on October 12. As if the current owners wanted to squeeze every last dollar they could before the Hotel changed hands. If I had the choice, I would have moved hotels with my daughter and spent our last night under better conditions.

Definitely not a Hotel for use at...

I wish I could give a zero stars. Our flight (December 13th from JFK to CASABLANCA) from the U.S to Morocco was for 6h30 mins long. Due to our long Layover of 13h30 mins, it’s the airline policy to put us in a hotel. Right from landing off of the plane, there was not enough direction on where to really go. We had to suffer before realizing we had to go to passport control instead of following the sign that says connection flight smh! I found myself on a domestic flight tsa area, they sent me back again from where we landed, and then another person told me to go to passport control. Again, from there, we didn’t know we had to exit the terminal as if were getting outside of the airport and then go up one more flight above to be on a lane for someone to pack us Into group and then go outside the airport to go catch a bus that will keep on going in circle 3 times to pick up more people. This hotel is 1 hour away from the airport which is an inconvenience! From 8:55 AM that we landed, we didn’t make it to the airport until 12:05pm and we had to wait for 30 mins up be assigned a room ! My room on the 8th floor didn’t have any lights in the bathroom. Food was not great! This whole travelling with a long layover thinking that we would be at the hotel inside the airport like it used to be in 2011, was a mistake! This will be my 2nd trip with Royal air Maroc since 2011, and it will be the last one on 2023! Overall, this hotel is too far way. They failed us to check in right away, negligent workers, they didn’t give us our breakfast, I call for a service to come fix my light in the bathroom, they failed! The hotel smells! All their soap and body lotion are scented which is not good for me since I am allergic to perfume/fragrance… Hotel sheet...