Sans Hotel at Algers Suites Marikina by RedDoorz — Hotel in Marikina

I stayed for 8 days, and unfortunately, there was constant construction happening every day, which made the stay uncomfortable. We can also smell paint even I was inside the room. I would strongly recommend that the hotel avoid placing guests on floors where construction is ongoing.

On the first day, I requested a room upgrade because the room I was assigned had a foul smell, dirty toilet, and stained bedsheets. I was so disgusted by the state of the bedsheets that I ended up buying my own bedsheets just to make our stay bearable. However, the receptionist seemed frustrated and told me that I should have requested the upgrade when I checked in. It is unreasonable to expect that I could know whether I was satisfied with the room without seeing it first.

This was the first time I've encountered a hotel refusing a room upgrade, especially when I was willing to pay the additional cost.

What made matters worse is that the hotel was very strict and unreasonable with policies. Even if i wasn't satisfied with the rooms and their service. I couldn’t even get a patial refund for the (php 13k+) i paid for my stay if I decided to move to a different place due to their unfair rules. The price we paid for this place is definitely not worth it.

The only positive aspect of my stay was the security guards—they were friendly and approachable, unlike the...

“Less stress, more chill”, what a joke! If I could give this hotel zero stars, I would (even negative, if possible). Our room’s toilet did not work right at check in, our towels were dirty, and we could not control our AC because there were missing batteries in the remote.

However, none of that compares to how terrible and unprofessional the front desk was. There was no communication between the staff and promises would be made to their guests without accountability. They had messed up our booking without us knowing, then expected us to move rooms because of this mistake. When we talked to reception at night, they promised that we would not have to move anymore. Yet, the next morning, we were told to move! What kind of service is this?

As well, while talking to the staff about our concerns, some of them had walked off to the back office as they were laughing. Ridiculous service and no consideration for their guests. I do not recommend staying here unless you want a headache and to be...

I suggest refraining from patronizing this establishment. The staff exhibits a condescending attitude towards guests, unjustly accusing them of misconduct and attempting to levy unwarranted charges. In particular, our experience involved baseless allegations of sheet staining with eyeliner and iron burns, despite the absence of such items. Prior to departure, guests are subjected to these unfounded accusations. It is advisable for the hotel management and human resources department to conduct a thorough review of their employees, with special attention to the receptionist named JOY. This happened at Sans Hotel Alger Suite Marikina branch. In addition, sheets were covered in...