Marina Mar II — Hotel in Vila Franca do Campo

For far the worst hotel and customer service I have ever experienced. Hotel managed by unscrupulous individuals. We were supposed to get an apartment with "garden view", got an awful apartment with "street view instead". Onsite staff didn't allow us to speak to hotel management. We didn't take the apartment as it clearly didn't fulfil the official description. While, we received written confirmation that the amount that we had already pre-paid would be reimbursed, we got a second message refusing reimbursement. Finally they even charged our credit card again. Stay away from these cheaters. Don't go to this place as you will be at serious risk of being cheated and experiencing a terrible service. We reported this to the Portuguese Consumer Protection Organisation. Truly hope this comment helps to avoid...

The place, view and swimming pool are fantastic but not enough to pay 400+ euro per day. Value for money is nowhere. We were really disapointed except for the view.|Old and damaged furniture, old mattrasses and very poor linen missibg for sone beds. The kitchen was very dirty, so.e equip.ent not working and missing dishes, glasses that we had to claim. Not air cond except at one room. Bathrooms were also dirty and most of the items needed either repair or renewal. The house looked a ruined old facity where no one has spent one euro in the last 15 years. A real pity as the place would deserve a luxury rating if someone were investing. For us, we feel they have tricked us and...

Marina Mar II was excellent, reasonably priced , very clean, spacious , fully furnished and breathtaking views of the ocean and pool and within walking distance to the beach restaurants coffee shops , shopping and the city center They were also very accommodating by allowing us to stay a bit longer prior to check out and often asked if we needed anything or all was ok throughout our stay. |Highly recommended and intend to book again with same Condo hotel , in the...