Monte Carlo Palace Suites — Hotel in Bucharest

Called and booked 2 rooms on the 31st of March; asked if a reservation fee is required or if we should expect a email confirmation to serve as proof and were assured that we have noting to worry about. Here is how the events transponded on the 6th of April - the check-in date: 14:15 - arrived at the check-in desk (all 4 persons) and my wife kindly states the name the booking was under. 14:16 - after having a vague look over the list - the woman at the check-in desk whom shall be referred to hence forward as Sally - stated that there is no booking under that name and asks if by chance we haven't been there already because the name is verry familiar to her. 14:17 - taken aback by the unexpected response - I inform Sally that we've called and spoke with a lady whom assured us that no further action was required from our end. 14:18 - after stating with a slight indignation that she's is the one handling the booking service Sally then explains that the hotel was currently occupied with guests attending a wedding event and that she cannot offer the same room type we requested. 14:20 - feeling that the conversation is going South I let Sally know that we are part of the same wedding event and ask the support of the person who recommended this hotel (who was already checked in there). 14:30 - after elaborating things with the event planner, Sally let's us know that she is able to offer us the 'same price' as the group we were part of - which from the looks of things was 20% more than what we were quoted back in March and around 40% more than what the group was actually paying. 14:40 - at this point all 4 individuals agree to pay extra since we've been let to believe it will include the originally quoted room configuration - the same type the rest of the group was benefiting from. 14:42 - my wife offers to pay for the service using a credit card but I insist that I would rather pay cash to which Sally sarcastically replies that she's not trying to scam us. 14:43 - Sally, after thoughtfully charging for the first suite informs us that, we may have misunderstood what she meant by 'the same' services as the group. 14:45 - at this point I lost my temper, asked for a refund(thank God we haven't paid with a Credit card) and left the hotel premises. Conclusion: Please consider a trustworthy booking apps - it ensures better quality service or if forced try to bully the receptionist into sending you a email confirmation.

Hope none of you will have to go through this...

Appreciated the supply of coffee maker and filters, and water-boiler. Also appreciated all the kitchen facilities, dishwashing liquid and sponge. The room was smoke-free but the bathroom was not. The bad smell from smoking was coming through the ventilation. Even though we kept the ventilator running all the time, when people were smoking in other rooms, the bathroom had a bad smell. There was only one set of towels (small, big) supplied for all the days and there was no towel or paper-towel supplied for the kitchen. There was only one toilet paper roll supplied for all the days. The bed mattress was of noticeably...

Appreciated the supply of coffee maker and filters, and water-boiler. Also appreciated all the kitchen facilities, dishwashing liquid and sponge. The room was smoke-free but the bathroom was not. The bad smell from smoking was coming through the ventilation. Even though we kept the ventilator running all the time, when people were smoking in other rooms, the bathroom had a bad smell. There was only one set of towels (small, big) supplied for all the days and there was no towel or paper-towel supplied for the kitchen. There was only one toilet paper roll supplied for all the days. The bed mattress was of noticeably...