Vasilievsky Hotel — Hotel in округ № 7

We decided to go to Saint Petersburg from Finland with my wife so she could visit her family. Naturally, we decided to stay at a Finnish Hotel which is part of the S group since we are members of the S group.||||At the hotel the staff handled matters repeatedly in an unprofessional manner. For instance, the room service once left us without toilet paper and we had to request toilet paper twice as well as room cleaning since the room was left without cleaning. ||||We used room service several times and there were several problems connected to it. Once they brought us the food and came with a broken card reader. The person blamed us for not knowing our bank cards password. Only after some discussion and several attempts did they go to change the card reader. By that moment the food was cold.||||When we ordered food from the hotel they never brought two tissues alongside the food despite ordering food to two people. Are two adults to share the same napkin while eating?||||We also had some stomach ailments from the hotel food. Therefore, we started ordering food elsewhere and the stomach ailments disappeared at once. We did not want to eat at restaurants due to the pandemic. From the delivery services we received tissues too.||||The staff did either not wear facial masks or then they only wore it over the mouth. Did not really feel like they took the pandemic situation seriously. Other guests at the hotel could enter the elevator without a mask and therefore possibly expose people to COVID-19. These are serious flaws since the hotel is a home away from home when you are travelling. Therefore, it is suppose to be a safe place.||||There were no sanitisers at the hotel breakfast buffet. Therefore, we decided to use our own sanitiser but forgot it on the table. When we asked the staff about our sanitiser the next day nobody knew, unsurprisingly, of its whereabouts.||||Our stay at the hotel was crowned by a nightly intruder on our final night. We were woken up at 00:05 am by someone who opened the door of our hotel room. We screamed. Door went closed. Whoever it was, was to get in due to door chain we had installed. They did not remain to apologise. We called the reception. Reception was unsurprised of the incident and explained it was someone from the staff who thought the room was empty. They offered us a late check out.||||Hotel manager had not been reported of the incident since we told her of it the next morning when we...

DO NOT RECOMMEND, TAKE YOUR MONEY ELSE WHERE. If i could give this a zero or a minus i would. Reserved through booking 5 minutes before arriving at the place. When arrived i was told you cannot be let in place without pcr even through it was taken off on january 9th to stay in hotels. Also i put in a cancel order right away 15 minutes later, to find out next day i was charged 55usd . Called them to find out why my room wasn't cancelled they told me that because it was held for me i had to pay a penalty... The hotel was not fully booked. This is the service they provide to their visitors. I understand that if i did not ask them to cancel at the door to which they said i had to do it my self and later i did cancel my self with request to waive fees. The request was ignored and situation used to make money out of air is very professional. Welcome to russian service ❤️ Thank you for this experience, the money comes back but your reputation does not. Also they told me that my charged can be used for a room by end of January STAY AWAY / DO NOT RECOMMEND. RUDE WAY OF DEALING WITH VISITORS So they did answer me by 12:30 pm and said that the money will be held for another reservation if i decide to come back and its available until end of January... And wait for it... You have until 14:00 ... 1.5 hours to respond... The offer is so client orientated like the service that has been provided. To make it clear i am reading it the next day at 13:30. I will contact them as well as they will not respond here. As usual do not recommend, take your money else where. Have a...

We, two adults, stayed in this hotel for two nights, room 221. ||||The hotel room was large enough for two persons. There was also enough space in the bathroom and cabinets to organize one’s things there. The cleaning had been done extremely well, and we are picky about that. The sound insulation was very good. One of us felt that the shower changed temperature in the middle, the other one did not notice this problem. The room had a view to the back yard from where someone could have in principle entered the room if the window was open, luckily we did not have to keep the window opened. Air conditioning functioned well. ||||The service was very good and the receptionists were helpful. The location was nice on the Vasilievsky island and there were many restaurants in walking distance from the hotel. There was less than 10 minutes’ walk to the metro station. However, the hotel was not exactly in the center and thus we found the hotel area very peaceful in the evening, which was nice. There was a covered parking garage reserved for hotel guests under the hotel – very convenient. The breakfast in the hotel was quite nice with a lot of variety. ||||If going to St. Petersburg next time, we would definitely consider this...