Mövenpick Jeddah City Star — Hotel in Makkah Region

**“Truly a bad experience with the front desk staff. I arrived to check in at 10:00 PM, and the receptionist told me to wait 15 minutes while they prepared the room — despite the fact that the reservation was prepaid. How is it that at 10:00 PM the room is still being cleaned?

Anyway, after waiting 15 minutes, the receptionist called me and said they didn’t have a king-size bed available and would give me a room with two single beds, even though my reservation was for a king-size. I told him that I had specifically booked a king-size room and that I wanted the room I reserved. He then told me to wait a bit longer while they checked for another room.

After another 15 minutes, the receptionist called me again and said good news we found a room. Then he asked, ‘How would you like to pay?’ I told him, ‘My reservation is prepaid.’ He replied, ‘Let me check with reservations.’ After a while another guy came and said, ‘You’re right, your reservation is paid.’

Honestly, it was a disappointing experience despite the hotel’s good reputation and the receptionist action made me to leave the hotel just after couple of hours because I didn’t feel comfortable.

I had no intention of writing a review, and two weeks had already passed since the reservation. However, while searching for a new hotel, I was reminded of the unpleasant experience — and that is what ultimately compelled me to share it.

“The reception represents the image of the hotel, and it is the management’s responsibility to choose staff with...

My recent stay at Mövenpick City Star Jeddah was simply amazing. The level of service and hospitality exceeded my expectations — truly outstanding. The food was absolutely delicious, and everything was perfectly arranged.

I was in Jeddah for business and spent 24 hours at the hotel with training groups from morning till evening. Despite my busy schedule, the hotel made the experience smooth and enjoyable.

I would like to especially mention F&B Supervisor Mjahed. He is a true professional — attentive, caring, and always ready with a smile. His genuine hospitality and personal attention made me feel very welcome and well taken care of. People like him create a memorable experience and really elevate the stay to another level.

The reception team — the girls at the front desk — were also very, very helpful, and I also want to thank the gentleman serving at the fitness area for his kind assistance.

Regarding location, I cannot fairly evaluate it as I didn’t have the chance to explore, but it’s worth noting that in Jeddah, people generally travel by car rather than on foot.

The only small limitation is that the windows cannot be opened, but this is the case in all hotels in Saudi Arabia as it’s regulated by the Ministry of Tourism.

Overall, an excellent stay with remarkable hospitality. Highly...

Mansour Al Mosaid Group Jeddah recently hosted an Iftaar Dinner at Movenpick Hotel Madinah Road on March 19, 2024.

Food Quality: The food provided surpassed the offerings of other hotels, with a wide variety of options available. The Meat Mandi was particularly outstanding, receiving praise from attendees.

Service Excellence: The service provided was up to the mark, with attentive staff ensuring that all guests were well taken care of. Staff efficiently handled the crowd, promptly refilling dishes to meet the demands of the event.

Variety of Offerings: A diverse selection of sweets, dates, and fruits was available, catering to different tastes and preferences. Guests had the choice of 4 to 5 types of drinks, adding to the overall enjoyment of the evening.

Overall Experience: The Iftaar Dinner provided a wonderful opportunity for staff members from different divisions and sister companies to come together and connect. Attendees thoroughly enjoyed the event, praising both the quality of the food and the excellent service provided by the Movenpick Hotel Madinah Road staff.

Acknowledgment: A special commendation was given to the Movenpick Hotel Madinah Road staff for their exceptional service and dedication to ensuring the success...