Hotel Toliar — Hotel in Štrba

We stayed at the Hotel Toliar for a long weekend in August. The hotel itself exceeded my expectations, as the rooms were renovated, big, had lots of storage space and spacious balconies with nice views. I have been coming to the Strbske Pleso area since I was a baby so I knew the hotel is quite old and was pleasantly surprised by the modern rooms. The rooms were very clean when we arrived. The location is also fantastic, close to the train station, lots of restaurants, a mini market and many beautiful hiking trails. The breakfast was alright, nothing amazing but not too bad either. The pool is quite small and has a view of the parking garage and guests unfortunately have to pay to enter.

What was truly awful was the complete ignorance of COVID-19 rules. Nobody wore face masks anywhere, including the very crowded breakfast area (they still do open buffets even though every hotel I have been to since the beginning of the pandemic has now switched to the staff giving you the food you ask for). Guests do not wear face masks in the hallways, in the tiny elevator, in the reception area or, as I said, in the buffet line. And, unfortunately, the staff does not wear masks either. The cleaning staff wore no masks, the reception staff wore no masks, the spa staff wore no masks (incl. the masseuse), the restaurant staff wore masks on their chins. As a result, 3 out of 4 adults in our group got sick a few days after we came back home (luckily just a cold). I also didn't like that even though our rooms were very clean when we arrived, all the cleaning staff did during our stay was provide clean towels and new toilet paper but did not clean anything in the rooms (not even make the beds or wipe the floors).

I cannot comment on the restaurant, we never ate there except for the breakfast, due to the bad reviews. Instead, I can highly recommend the restaurant Furkotka across the street which has fantastic food and very friendly staff (although they also don't wear masks, it seems that the local staff hopes for...

Great place for families. Amazing resort; very friendly and helpful personel in the hotel. On our arrival we were handed in two key cards which was very useful. Quiet and perfectly clean rooms. Gorgeous Slovak food. Great balance between quality and a price. Strbskie Pleso is a place you always want to return. What makes this hotel unique is the supermarket located on its ground floor, offering a variety of products at reasonable prices.  Accesibility  to ski lifts by a hotel skibus or by a car. Ski slopes were never overcrowded.  Whenever was a problem the receptonist dealt with it, which was great. One downside to this was high teperature in my room at night. I had to go to the reception desk and ask for turning it down. I wholeheartedly recommend this hotel. For us, Hotel Toliar is a little pearl in the High Tatras. Within twenty minutes by train in Stary Smokovec, and you can enjoy visiting Tatra Temple of Ice, which is unforgetable experience too. Both kids and adults...

Leider waren wir sehr enttäuscht! Hier mal eine Kurzfassung einiger unserer Erlebnisse und Eindrücke: Essen teilweise ungenießbar: auf dem Frühstücksbuffet alte Tomaten und G Gurken urken, dreckige Tassen, in fett schwimmender Bacon und flüssiges Rührei in den Schafsfellen auf den Sitzbänken im Restaurant fanden wir BENUTZTE Zahnstocher, wir gaben dem Personal bescheid, es passierte nichts! Unfreundliches und unprofessionelles Personal an der Rezeption und auch im Service Falsche Versprechungen im Bezug auf das Essen und die Möglichkeiten dazu Von 5 Saunen funktionierte lediglich 1, die anderen waren kalt und eine stank furchtbar Der Pool war kalt Die Zimmermädchen stellte lediglich eine neue Rolle Toilettenpapier irgendwo hin, es wurde aber nie gesaugt oder ähnliches Es brach ein Handtuchhalter halb von der Wand, was einfach so gelassen wurde Die Gardine im Zimmer hing zur Hälfte runter Der Eingangsbereich ins Hotel stank furchtbar In zwei Zimmern war die Temperatur nicht regelbar, es war unerträglich heiß Wir konnten die Balkontür nicht öffnen, da der Gestank der Küchenabluft direkt in das Zimmer zog Ein anderer Mitreisender konnte die Balkontür nicht öffnen, da die Abluft des Spa Bereiches direkt in das Zimmer zog Das Essen an Heiligabend schmeckte furchtbar. Alle Soßen süß, die Ente seltsam ( man hatte Angst davon krank zu werden), die Kartoffelsalate nach nichts, die Linsensuppe war so dick, dass der Löffel auf der Suppe lag und nicht einsinken konnte

Das war nur ein Auszug aus unseren Erlebnissen! Alles in allem keine Schöne und erholsame Zeit dort. Nachdem soviel schief gelaufen war, baten wir um ein Entgegenkommen. Hierzu wurde uns mitgeteilt, dass das nicht möglich sei! Ich habe selber lange genug in der Hotellerie gearbeitet und weiß, dass eine Rückerstattung auch nach Abreise der Gäste durchaus möglich ist, WENN...