River — Hotel in Nitra

I stayed in this hotel 8-10 October 2018. Reservation has been made for these dates for single. The rate for single room was 55eu & and double room 65eu! Although they have been informed and obvious from the reservation, they have booked a double room for single and charged double price! ||||The room had twin beds and wanted them to make it at least one double bed since I pay double and stay single! First they promised to do it 2nd day but later on they said they cannot do it! I have been travelling all over the world and it was the first time that I had been charged double room price although I made my reservation for single and stayed single! And as a hotel, they could not help with making the bed double by putting a mattress! Such a bed service and management! But very efficient in charging double though I stayed single! Receptionists were not helpful or friendly at all & and the management were ignorant. They absolutely had no idea of customer happiness and/or giving customer friendly service! And when this attitude meets with misunderstood modern marketing applications, the result becomes such a very...

hotel looks amazing inside fantastic,restaurant great...then theres the rooms...room 10 very small beds are terrible thin matress |sunk in a frame if over 6 ft you cant lie straight.thin curtains room lit up 4.30 am in summer..i was above reception i could here them talkin and road outside is slabs of concrete with horrendous noise from uneven service|ive been in nitra 5 months in various rooms this was worst by far.|one receptionist hana has no customer service skills at all|5 of us stayed.i strongly recommend the management spend the night in it.|oh and then theres the dead insects on my window sill for 4...

I called the hotel and wanted to book a table in the restaurant (which is apparently a different operator than the hotel) and the receptionist refused to walk 5m to convey that message to the restaurant staff. I asked her again and she said OK. Not only she did not pass my reservation, but she did not even called back. When I came with my business partners there was no table reserved. Luckuly, there were some vacancies. I could not believe that such a basic customer attitude is missing. What an absurdity! And allegedly everything according to the hotel manager...