Ecotel Premier Lodge — Hotel in Gauteng

I am very disappointed in the way we were treated by the rude disrespectful woman from the HR department, whom i only had the displeasure of meeting the morning we were chased away like dogs. ||||She literally woke us up after over sleeping from a late night's exploring and told us we have 5 minutes to leave the premises because we did not pay for the night. I told her we were booked in and just came in late and was told it's not her problem we must get out. ||Staff came a few minutes after HR left and took the bedding and towels like we were going to steal them, knowing that we did not shower yet||||This after we have been booking there 9 days in a row and payment was never an issue @ R5031,00||I expected common courtesy but HR clearly does not care about client's and should not be dealing with any members of the public. ||||I felt this was unfair as she did not care about all the issues and services that is included in the package but not provided, like the wifi being down most of the time making it hard for me to work. ||We had to go and ask for towels and coffee most days of which a couple of times rooms were not even cleaned. ||||The premises and grounds overall are well kept it is mostly the very unprofesional HR woman who will make sure you never go back,very very bad attitude and you will leave there angry and filled with regret. ||||Functions and parties are apparently a common occurrence while other member are booked in, the weekend was a disaster and we literally could not sleep as doors will be slammed, people party at the pool and get drunk screaming laughing and being extremely loud. ||Staff will shout to members from outside your door to the other side of the corridor early morning even though do not disturb signs are up. ||||I really liked the venue but not the bad not the way we were treated. ||||I made used of their different Ecotel branches over the past years, they definitely...

I checked in, paid extra for the breakfast for 2 nights. Approximately R70 each. I mentioned to the reception that I needed breakfast at 6:00am as I had two busy days ahead of me. I was told no problem. ||In the morning I arrived for breakfast at 6:00. There was nobody in the restaurant and no tables were set. I walked into the kitchen and couldn't find anyone. I knocked loudly on the door and eventually somebody came out. I mentioned that is was there for breakfast. The chef told me he wasn't expecting anyone for breakfast and who was I? I told him that this was his problem not mine. Eventually he agreed to make breakfast, but by now I was getting a little late. I asked for a cheese and tomato omelette with bacon and sausage. He told me that they don't have cheese. I expressed amazement that he didn't have cheese. He said they don't charge much for breakfast, that's why they don't have cheese. I told him to forget breakfast, to notify reception that they should refund my breakfast cost and I left. ||A few days later, as I had received no communication from the hotel, I emailed them and gave them my bank details for the refund. |I received the following reply. |"Please kindly note that According to the company policy and the Registration Card that you signed upon check-in ,for all collected funds there are no refunds and unfortunately we can not offer any refunds for your breakfast was prepared and ready for you as per the payments you had made."|I replied immediately to the email and explained what happened. |To date I haven't even had the courtesy of a reply. |For a measly R140 which could have easily been refunded, they are prepared to have a poor review...

5th September 2020 I booked a conference room for my 40th birthday and I paid everything in time. I also booked 3 rooms for my guests. My party was supposed to start at 10am but it started at 14pm because the staff there did not finish doing the decor, at 17h00 they chased us out of the conference room saying our time is over. I added other decor things but they were not put in the conference room I don't know where they took them to, I left Champaign glasses there but never get them back, I was charged R1000 for a braai stand then I complained then was charged R450, there is no order in that lodge, when I called they said to me they will charge me R3000 for a conference room, I decided to go there myself then I was told it's R2000, something including decor, something is not going well there with prices, I even found another guest complaining about change of price. They will promise u everything but you will never get. Worse part we were sitting in their bar and they came in while sitting switch off the TV and left with a remote, the time...