Hout Bay Manor — Hotel in Western Cape

I surprised my partner with a weekend away for her birthday. Upon arrival the security was friendly and directed us on the reception area. We waited slightly for the receptionist to arrive, and the bartendar jumped in to go and locate her so we wouldnt wait long. The receptionist was friendly and finished the paper work quickly before taking us to our room. The entire Manor is an experience that is pleasing to the senses. The art work was amazing in both the building and the room. We were very pleased with our room and the added all channel DSTV was highly pleasing. The bathroom was such an old school, functional and relaxing place to be in. All the staff was friendly, curtious and super involved in making sure the experience was amazing. Thank you for also taking the time to make the birthday note my partner walked into on the bed. The staff at the restaurant were a treasure to your business, and honestly didnt operate on a "its not my table" mentality, which is highly refreshing. We thoroughly enjoyed our stay, and will be booking more days at this...

The hotel itself is beautiful and the rooms quite comfortable. However, we ran into a number of issues with poor service, being ignored, and generally feeling unwelcome by front desk, housekeeping, restaurant and bar staff during our three-night stay. It may be that we just fell prey to successful marketing, where the website looked great but overall staff training and service couldn't back up the promise of how things appeared online. Or it may be because we were a mixed race family of five (Black, Brown and white) and the vibe and culture of this former estate simply couldn't accommodate us as guests. It did look like some locals and visitors, all of them white, were receiving hospitable attention and enjoying themselves. I recommend you stay...

We had the pleasure of visiting this hotel several times for both breakfast and dinner, and each experience was nothing short of exceptional. The food is absolutely delicious and of the highest quality, with every dish prepared to perfection.

The staff are extraordinarily friendly and welcoming, always going above and beyond to make us feel at home. They even provided a high chair for our little one, showing how attentive and family-friendly the service is.

The atmosphere is warm and inviting, and the interior design is both elegant and aesthetically pleasing. Dining here is truly a feast for both the palate and the eyes.

We highly recommend this hotel for anyone seeking a memorable culinary experience in a beautiful setting with...