Incheon International Airport Hotel Seattle — Hotel in Incheon

I booked this hotel only because I needed to get to the airport very early the next morning and the hotel advertised its free airport shuttle service. Upon making reservation, I messaged the hotel to let them know that I would need shuttle to the airport when I check out in the morning. The hotel staff wrote me back and told me to request shuttle when I check in. However, when I checked into the hotel (Friday evening), the staff at the reception desk told me that no shuttle service would be available the next day because their driver takes Saturdays off! Such information was not available anywhere on the web or even on the sign outside the hotel proudly advertising their free shuttle service with the departure schedule. The hotel staff offered no apology for this inconvenience and casually told me to take taxi to the airport. Her attitude added insult to the injury. I decided not to waste my time arguing with someone lacking professionalism and empathy. I am writing this review as a warning to anyone who's considering this hotel. Please don't. There are plenty of hotels in this area that are cleaner, more comfortable, have more professional staff, and actual shuttle service to/from the airport. BTW, the bathroom was not cleaned properly and the lock on the bathroom door was broken. Overall, the room is mediocre at best. Please avoid Hotel Seattle. There are many hotels near Incheon...

We have just had two nights in the hotel after getting of a cruise ship.|Nice friendly staff who didn’t mind looking after our luggage for a few hours untill we could book in at 4pm..|Our room was on the 6th. floor which is the top floor.|A comfortable room but the split system aircon was aimed right at the bed and the room became very cold real quick, had to keep turning it off, one good thing you could open the window to get fresh air.|The have a basement snack bar area that is open 24 hours and all in there is free.|That is where you get breakfast also, there are some cereals, fruit juice, water, cheese, a bit of salad and bread with toaster, nothing flash but a bonus all the same.|They also run a free shuttle bus service to the airport which is about 15 minutes away, starts at 5.30 am , which was good for us with an early flight.|The hotel is also only a few minutes walk to the train station,|Plenty of restaurants nearby give you plenty of options food wise plus there is a seven eleven store nearby as well.|Free...

The deluxe room ceiling seemed under construction. Washroom shower place needs to be updated. We arrived a few hours early on Tuesday, July 22nd around 1 pm and saw no one at the front desk, so, we waited in their waiting area infront of the reception.10 minutes past and still no one came and then when I went to the desk, the front desk girl was sitting there on her cellphone. She was hiding under the desk. I could not believe that she would not even greet a guest that just walked in. My wife and I were talking, so there was no way she would not have noticed. She said the room was ready but would charge 10000 won per hr. We politely said we'll go for lunch and come back.Then, in the evening and morning there was another girl who was very helpful and she was totally the opposite. Morning, free shuttle was great. We did not have free breakfast and snacks as it was just some plain bread and ready to eat noodles that you can buy at a convenience store. It's not really...