Nest Hotel Incheon — Hotel in Incheon

Marriott status means nothing at this hotel. I don't understand why they don't take them out anymore. Use this hotel only in case of emergency and only for an overnight stay if you have a connecting flight the next day. If necessary, you can use their breakfasts (they are not included in the room price), however, if you have a business flight or free access to the airport lounges, next time I personally prefer to have breakfast there and where I will not, as a paying guest, feel like I am in some military canteen. Where they dictate and control my every step and my personal freedom of choice is maximally limited. We have used this hotel several times in the past for overnight stays between flights and since we registered that the hotel has an outdoor pool, we decided to come for the weekend, which was a huge mistake. On the one hand, access to the pool is subject to a considerable fee, and the payment for the morning stay is separate, the afternoon stay is also paid separately, and the evening stay as well. Attention, another surcharge is for a sunbed, another for a sauna. After these endless surcharges, it is surprising that the lifeguard nervously running around all the time didn't want to pay us separately for every swim in the pool, or they could introduce fees for every selfie, or for towels ... or if you move the sunbed every centimeter - terrible experience, knowing this I will either choose another hotel or stay in the room. And after all those fees, you have to put the sunbed in the right position and clean up the used towel. Excuse me? Seriously? Why do you have personnel and what are we actually paying for? Where is there any service, It wasn't relaxation and well-being by the pool, it was stress... I'll pay all the fees calmly, but I want comfort and relaxation for it and not this... If you need a late check-out, you will always be told "hotel it's full" even if it's not... If you go for breakfast and would like to choose a table where you want to sit, you have no chance - the staff will seat you according to their wishes. I didn't find the logic in it, but my personal feeling was that it was quite discriminatory... and on top of that, their new system strikes me as the height of absurdity - if you come as a couple you have to wait for a table, because the table for two is not free.. .which I would quite understand, unless there were at least 8 other free tables for 4 people, no groups of 4 people came - they don't care, two people can only sit at a table for two. So couples of two have to wait for a table for two to become available and look at empty tables for 4 people. Well, how to say it politely, "I don't think it's very smart". Where is the customer orientation? What does TPS tell you? Where did this culture go? Voice of customer? Hello - it's absurd to make everyone wait for a table for two and leave half the capacity of the restaurant unused. If the management did not notice, the bottleneck is not the lack of tables, but the lack of staff who clean the tables after previous customers. Maybe if the staff who lead each guest to the table would rather help with cleaning the tables, they would do a better service. We have eyes and can find an empty table in other hotels too! Since we had the whole day spoiled after the breakfast and pool experience, we went for the buffet in the evening, which is not exactly cheap at this hotel...but the price is not that important as long as you get adequate added value for it. I have to admit that the food was of really good quality, very tasty, and the selection was really varied, but ... Since we had to wait for a table in the morning and ended up sitting at a table that didn't suit us, we went for dinner before 18.00 (when the buffet starts) . Almost all the tables were empty, when the staff tried to seat us at a table, I asked him for another table, to which I got the answer "I'm sorry, but these tables are reserved". Does everyone really think customers are stupid? When I was leaving, I asked the lady to reserve a table for the evening for the next day, and I got the unsurprising answer "we don't make reservations, it's first come, first served. What can I add... if you need to sleep and nothing else is available, it's ok not another option. The hotel has a free shuttle service, the price per night is ok, but please don't pay them more, for that price you won't get enough value. Hello management, we are paying customers in the hotel, where we also pay for the experience, comfort and relax ... we are not allowed to control, limit and educate children in kindergarten. Maybe many people will not speak up, but it would be appropriate, we don't have to blindly follow all the instructions, but also use logic and critical thinking, then all hotels with this approach they were forced to change their approach and the customer would receive adequate service and value.I apologize for the...

Amazing hotel to stay at if you're on a layover at Incheon Airport. I had to do an overnight stay before flying back to the States and the Nest Hotel made it a wonderful experience.

My inbound flight arrived very early in the morning but thankfully the hotel shuttle was available and making the rounds by 6 am. Sadly it doesn't run 24 hours – just from 6 am to 11 pm – so best take note of that when planning for your flights. Although I couldn't check in yet the concierge desk was more than happy to hold my luggage while I went on a transit tour to Seoul.

After I returned that evening the front desk staff made it an easy check-in process and then I got to the highlight of my stay: the spectacular room. I got a seaward-facing room on the topmost 11th floor which made for an amazing view through the floor-to-ceiling glass and from the balcony. There was plenty of room to stretch out with a nice sitting area in front of the large TV. The bathroom was also very spacious with a separate toilet and bath area. Although the fixtures were showing signs of wear everything worked well and I was able to enjoy a relaxing bath soaking in the complimentary “Natural Dead Sea Salt” after a tiring day of travel and touring that night. Afterwards the soft bed and good soundproofing made for a sound and refreshing sleep.

The next morning pointed out a couple of downsides to the hotel. One is that it's far from everything else. It's in an isolated corner of Yeongjongdo – the island where Incheon Airport sits – where there's not much else around. The airport is at least 15 minutes away by shuttle and it takes over an hour to get to Seoul whether by train or road vehicle. That means Nest Hotel would not be a great choice if your main goal is to explore the city on an extended stay but it is nice for a layover near the airport or a quiet staycation if you're a local. The distance also means the pricey hotel buffet is about the only practical choice for breakfast. At least the food was delicious and the service great. Note that there are two restaurants here – the main Platz, and the Kunst Lounge that offers light meals to order. Only the Platz is open before 10 am though.

The other downside I found was that the hotel pool wasn't open in the mornings on weekdays. I had opted to take it easy that night and was hoping to do some laps in the pool in the morning but didn't realize it wouldn't open until 2 pm in the afternoon.

At least the hotel had a lovely forested walking path nearby which meant I could walk off the heavy breakfast instead of going for a swim.

Some other aspects of the hotel may not be to all tastes too. The building is designed in a minimalist, almost Brutalist style with squared-off edges and exposed concrete. Fine if you prefer modern architecture but may not feel welcoming to others especially when you see how dark they keep the hallways and note the bare walls in the rooms.

The modern styling matched my tastes though and coupled with the amazing room, great service, and relaxing environment the Nest Hotel made for a wonderful short stay in Incheon. I actually wished I could have stayed an extra night but I had a flight home to catch so maybe on a future trip...

I seriously can’t believe this hotel markets itself as a 5 star property. Around the end of July, late at night (July 26 or 27, but I’m not sure exactly),I called to inquire about room types and rates, and the person who answered couldn’t even hold a basic conversation in English. She kept saying “Pardon?” again and again, clearly having no idea what I was saying.

It took an absurd amount of time just to get her to understand the most basic question. When I asked multiple times to speak with a manager or someone who could communicate properly, she outright ignored me and kept repeating a rehearsed line that made zero sense.

Only after three separate requests was I finally connected to the manager and thank God I was. He was polite, professional, and completely understood me. Honestly, he’s the only reason I’m even bothering to give this review a decent rating. If my interaction had ended with the first person, I wouldn’t have given even one star.

If your hotel wants to attract international guests, this is unacceptable. Front desk staff especially those who answer the phones must be able to speak English competently. Otherwise, you are sending a clear message that English-speaking guests are not welcome. Because of this particular female staff member, I now feel hesitant even afraid to visit Nest Hotel, worried that the rest of the staff’s English skills might be just as poor. seriously can’t believe this hotel markets itself as a 5 star property. Around the end of July, late at night (July 26 or 27, but I’m not sure exactly), I called to inquire about room types and rates, and the person who answered couldn’t even hold a basic conversation in English. She kept saying “Pardon?” again and again, clearly having no idea what I was saying.

It took an absurd amount of time just to get her to understand the most basic question. When I asked multiple times to speak with a manager or someone who could communicate properly, she outright ignored me and kept repeating a rehearsed line that made zero sense.

Only after three separate requests was I finally connected to the manager and thank God I was. He was polite, professional, and completely understood me. Honestly, he’s the only reason I’m even bothering to give this review a decent rating. If my interaction had ended with the first person, I wouldn’t have given even one star.

If your hotel wants to attract international guests, this is unacceptable. Front desk staff especially those who answer the phones must be able to speak English competently. Otherwise, you are sending a clear message that English-speaking guests are not welcome. Because of this particular female staff member, I now feel hesitant even afraid to visit Nest Hotel, worried that the rest of the staff’s English skills might be...