Paradise City — Hotel in Incheon

For several years now, we've made repeated visits to Paradise City Hotel and Resort in Incheon, Korea, conveniently located next to the airport. Initially, upon their opening, the establishment presented itself in pristine condition, capturing our admiration. However, its charm and quality have significantly deteriorated over time. During our most recent stay, we opted for the grand premiere king room, a choice far from economical. Yet, the room we encountered appeared worn and was littered with cautionary notes about potential charges for taking items, alongside explanations regarding environmental regulations that restrict the provision of certain amenities – a practice seemingly unique to this hotel, as our prior stay in Seoul showcased no such limitations. This discrepancy has left me puzzled over whether Incheon and Seoul enforce different environmental or ESG laws.

One of the most distressing aspects of our stay was the inability to adjust the room's temperature below 23 degrees Celsius, a situation that remained unresolved despite our complaints. The hotel's only solution was to disable the AC, offering us a rotary fan as a makeshift alternative – an underwhelming response for what is purported to be a five-star resort. The explanation that the transition from heating to cooling function wouldn't occur until April 15th only added to our discomfort, forcing us to endure the excessive warmth with no option to open the sealed windows.

Expressing our grievances to the reception yielded nothing more than a mere apology, leaving us feeling overlooked and discontent. Furthermore, our request for a late checkout the following day, due to a late flight back to HK, was met with the usual inflexibility, as they only conceded to a mere one hour extension, a policy that appears immovable despite numerous attempts for leniency in the past.

Presently, I find myself compelled to write this message from the hotel, exasperated by the feeling of being confined and continuously cautioned against room theft, in addition to being nickel-and-dimed for basic amenities. This experience hardly aligns with the expectations for a stay at what is marketed as a luxury resort, and it's disheartening to witness such a decline in standards from a place we once held in...

For several years now, we've made repeated visits to Paradise City Hotel and Resort in Incheon, Korea, conveniently located next to the airport. Initially, upon their opening, the establishment presented itself in pristine condition, capturing our admiration. However, its charm and quality have significantly deteriorated over time. During our most recent stay, we opted for the grand premiere king room, a choice far from economical. Yet, the room we encountered appeared worn and was littered with cautionary notes about potential charges for taking items, alongside explanations regarding environmental regulations that restrict the provision of certain amenities – a practice seemingly unique to this hotel, as our prior stay in Seoul showcased no such limitations. This discrepancy has left me puzzled over whether Incheon and Seoul enforce different environmental or ESG laws.||One of the most distressing aspects of our stay was the inability to adjust the room's temperature below 23 degrees Celsius, a situation that remained unresolved despite our complaints. The hotel's only solution was to disable the AC, offering us a rotary fan as a makeshift alternative – an underwhelming response for what is purported to be a five-star resort. The explanation that the transition from heating to cooling function wouldn't occur until April 15th only added to our discomfort, forcing us to endure the excessive warmth with no option to open the sealed windows.||Expressing our grievances to the reception yielded nothing more than a mere apology, leaving us feeling overlooked and discontent. Furthermore, our request for a late checkout the following day, due to a late flight back to HK, was met with the usual inflexibility, as they only conceded to a mere one hour extension, a policy that appears immovable despite numerous attempts for leniency in the past.||Presently, I find myself compelled to write this message from the hotel, exasperated by the feeling of being confined and continuously cautioned against room theft, in addition to being nickel-and-dimed for basic amenities. This experience hardly aligns with the expectations for a stay at what is marketed as a luxury resort, and it's disheartening to witness such a decline in standards from a place we once held in...

We stayed here for just 1 night at the end of our trip to Seoul. We chose this hotel because it seemed like there were lots of things to do and it's close to the airport and we had a morning flight the next day. We didn't want to risk morning traffic, so decided to stay by the airport. We arrived by taxi from Seoul on a Sunday around 4p and the lobby was packed with people. I didn't wait very long to checkin though. Our rate included lots of extras including breakfast and tickets to all of the attractions. I thought that most of the people here would be travelers using the hotel as a stopover, but it seemed like it was a staycation situation for families with very young children. It was actually strange to not have a child with us. We felt out of place. ||After getting to the room with a water view, we walked around to see everything. We walked to the shops and food court to get an idea of what was there, and that's when we realized that it seemed like only families were there. They had a small stage set up in the big open space for performers. They also had a Venetian carnival dance type of performance in the rotunda in the lobby. We used the WonderBox tickets to see what kind of rides they had and most were tame rides for little ones, but there were some more thrilling ones upstairs. We didn't end up going to the swimming pools or used the Cimer tickets because it seemed like we would have been uncomfortable not having kids with us. ||The room itself was really nice and comfortable. I liked having a couch in the room and all the amenities were great. We had dinner in the food court and it was fine. The star was the breakfast buffet. There were so many types of food on offer. It was pretty great. We went soon after it opened because of our morning flight and, again, realized that everyone there had very young children. After checkout we went downstairs to the bus/shuttle lobby where the airport shuttle leaves every 30 minutes. There was only one family of 3 people waiting for the shuttle with us, which was surprising, yet made sense because it didn't seem like the hotel had any travelers in it. It's a nice hotel with nice staff, and I would like to return and visit the Cimer...