Banyan Tree Club & Spa Seoul — Hotel in Seoul

A beautiful and elegant experience, with a few areas for improvement

This hotel is truly gorgeous, offering an amazing spa, exquisite dining options, and a well-designed, elegant atmosphere throughout. The staff are warm, attentive, and eager to assist—special thanks to Kay, who made our stay especially smooth and enjoyable. It was a delight to see her each day!

My four-star rating reflects two specific areas for improvement:

Children’s Program Accessibility As a mom, I was drawn to this hotel in part because it advertises a children’s program—a major deciding factor when traveling with kids. However, while getting checked into my room, I was disappointed to learn that this program is only available to club members, not hotel guests. I would strongly recommend the hotel consider offering a version of the program tailored to hotel guests. Providing reputable, safe childcare is a huge asset for traveling families. Speaking for myself (and I know many other moms would agree), if there’s a hotel that offers trusted care for my child during a stay, that’s the one I’ll choose—every time.

Room Temperature Our group booked three Deluxe Pool Namsan View rooms, and we all found them uncomfortably hot. I understand the heated pool may contribute to the overall warmth, but even with the thermostat set to 18°C, the cooling mode on full blast, and windows open at night, the room remained stuffy. While opening the windows helped slightly, it also introduced loud noise, bad smells, and humidity—and we still woke up sweating. My guess is that the room stayed around a stuffy 75-80°F.

Packing in a frenzy is never fun. Packing in a frenzy in this room, though, was an absolute nightmare. I was dripping with sweat, so overheated I felt like I might pass out. Despite keeping the thermostat set to cool with the fan at its highest setting, I never once felt actual airflow during my stay, making it difficult to catch my breath or cool down. At the very least, I’d suggest placing large box fans in these rooms to improve comfort. There is an LG air purifier in the room, which is nice. Additionally, the LG purifier has a section which blows air out. It doesn’t blow out enough to make any hairs move, but with my face pressed directly against it, there was a slight bit of relief.

Overall, this is a great property with wonderful staff and so much to offer. With just a few thoughtful adjustments, it could be a perfect experience for families and solo...

Absolutely garbage. I have stayed at hotels for 1/3 the price with better amenities. First off the Aircon is NOT controlled in your room that thermostat does nothing, after speaking with the maintenance staff the rooms are on a shared "eco friendly" setting so for the super high price you pay, they offer you a fan... For a five star hotel that is insanity. Add to this the vents for Aircon that was non existent were covered in filth / dust.

Ceilings are super low maybe 2.2m tops? It makes Tokyo business hotels feel spacious.

The pool is old, tiles stained, and rust all over the ceiling.

Parking lots only had one lane in and out so be prepared to wait 10 to 20 minute to exit for the guy that didn't settle in advance.

I was in Busan Signiel, Daegu Marriott, and Daejeon Onoma. All were less cost,better amenities, and none of the absolute penny pinching shenanigans of what is going on here at Banyan. Banyan clearly is on its way out and trying to milk every last bit they can out of their legacy from 20 years ago. The worst part was the free wine they give you when opening had tiny ants running around the cork. Explains why it's free.

The staff were great and that common in Korea where customer service is incredibly good. Besides the people who worked here and were embarrassed to explain things like the community set Aircon temps for all rooms this place was absolutely garbage with zero refund or cancelation options. Never coming back. There are love hotels that are clearer and better equipped than this. I am baffled why anyone comes here besides to to do an IG post...

Suite Weekend - Banyan Tree Seoul

Urban Oasis, the first 6-star hotel in Korea (unoffially, legally 5-star)

Benefits for room guest: Free access to Indoor Pool & Fitness Club Discount for Oasis (Outdoor Pool): 90K (weekend), 60K (weekday) For Kids, 60K and 50K Sauna: 35K Outdoor driving range: K (30m), K (60m) ​ The property has all suite-quality guest rooms: Banyan Room Banyan Pool Deluxe Namsan Pool Deluxe Namsam Pool Premier Banyan Suite (1 King Bed without relaxation pool): 818 sqft Namsan Pool Suite Namsan Pool Premier Suite

Dining (4 restaurants and bars): Club Restaurant Granum Dining Lounge Oasis Outdoor Kitchen Moon Bar The Festa (by Choonghu and Rooftop Bar)

​Along with aesthetic Guest rooms and Dining with beautiful view of Namsan, the property is famous for its incomparable facilities like: Rooftop terrace Fitness and Sauna Full-service Spa Kids Club Outdoor Tennis, Basketball courts and Golf driving range Indoor and Outdoor Pool (with luxurious Cabana)

Undoubtedly, I can dare say, it is one of the best properties in whole Korea. It inside is very clean, spacious and safe. Staffs are professional, attentive and kind with top notch service. Free Valet Parking is available for many platinum credit cards, so it is worth while to visit the property, even if it is not for stay, just to enjoy the gastronomic and beautiful space,...