Hotel Westhaven Bay — Hotel in Arona

My family and I enjoyed a 9 day stay at Westhaven Bay Hotel. Our experience reveals a mix of positive and negative aspects that I wish to share through a comprehensive review, and rate at the level it deserves.||||Let's start with the POSITIVES:||- The apartments, spacious and fully equipped, offer great value for money.|| - Nestled in the charming 'Costa del Silencio,' the hotel's location near the water and a short 15-minute walk from a small beach is a true highlight.||- The swimming pool, coupled with a decent restaurant, creates a pleasant haven for relaxation.|| ||Now, there are also some significant DRAWBACKS to consider, especially the last one that I give details about:||- The summer heat transforms the apartments into uncomfortably warm spaces, leaving my wife, son, and me struggling for restful sleep. Surprisingly, there's no provision for borrowing or renting fans to alleviate the situation.||- The beds comfort leaves somewhat to be desired, whether it's the couch or the top-floor bed. Despite the apartments' overall new appearance, the quality of furnishings sometimes falls short. We even encountered a two-day inconvenience when a lock issue blocked our front door, forcing us to use the back entrance.||- The initial promise of 'free parking' (on booking.com) is somewhat misleading. The limited parking spaces relative to the number of guests led to an unexpected financial burden, the STORY of which I'll recount below.|| ||STORY of parking issue : ||Spoiler, our parking misadventure ultimately ends with our car being towed by 'La Grua' resulting in an unforeseen total expense of 124 euros. ||This happened on a specific evening when legal parking spaces were scarce by 6PM. After searching, we resorted to parking in front of the residential area entrance, though illegally, with my car-sick five-year-old son in the car. ||My intention was to relocate the car after dinner when non-residents using the pool area would have departed. Regrettably, the car was towed before 10PM...||The context behind this situation is intriguing: The hotel owner's son's wedding celebration was happening that day at the swimming pool. This celebration not only diminished the pool's accessibility but also occupied a significant portion of the parking area, almost 20%. ||With my car inadvertently blocking some guest vehicles parked within the residence, the hotel owner orchestrated the intervention of police and towing services. While admitting my bad parking, I couldn't help but see a fundamental conflict of interest. Prioritizing a personal event, the wedding, over the comfort of paying guests (clients to...

We stayed as part of a group from a wonderful Charity, San Miguel Lions and When You Wish Upon a Star for Disabled Children and their families. ||The Hotel is truly fantastic! The apartment, a two storey - with Balcony was stunning and immaculate! Not one bit of dirt. Beds very clean & comfy and all covered with (none crinkly) mattress protectors! It’s called an ‘apartment but it’s like a house it’s HUGE!|Downstairs toilet, bathroom upstairs, two bedrooms with twin singles in each. Kitchenette with all that’s needed including a washing machine. ||The Staff were absolutely Fantastic!! Nothing too much trouble and exceptionally friendly👍||Reception Staff had a wealth of knowledge on all activities available in Tenerife. They kindly booked the trips my son and I wanted to do and the price was the same as activity website etc. ||The outdoor pools are HUGE and again immaculate! There was evening entertainment on most evenings, PLENTY for kids to do, and a couple of nights singers. for the adults. ||Westhaven is very Family Friendly, right on the sea front and the local buses running from the end of the car park. Theres a supermarket next door with quick / private access for guests using a coded gate. ||Here’s the BIGGIE for Us…………. My Son has 20 life threatening allergies. The Lions Club contacted the hotel upfront to notify them. All Staff and I mean ALL STAFF (even reception staff who have no dealing with the restaurant / food) knew each and every allergy. The restaurant Staff were OUTSTANDING, they made everything so stress free which is very rare these days. It was clear the management had held a meeting with all staff prior to our arrival. Eating went very smoothly, waiters and chefs very friendly. They accommodated every food request seamlessly. They chopped and changed my sons requests without any problems, my son LOVED the banana splits! Prices were good. On the days my son struggled and couldn’t do the restaurant, again no issues, they packaged his food up as a take away. ||So to summarise, Westhaven is they...

From August 15th to 24th, 2023, my family and I enjoyed a stay at Westhaven Bay Hotel. Our experience reveals a mix of positive (location, swimming pool) and negative aspects : Appartment too hot, beds not confortable AND a real parking issue

Bad story with the parking: -- Spoiler, our parking misadventure ultimately ends with our car being towed by 'La Grua' resulting in an unforeseen total expense of 124 euros. -- This happened on a specific evening when legal parking spaces were scarce by 6PM. After searching, we resorted to parking in front of the residential area entrance, though illegally, with my car-sick five-year-old son in the car. --My intention was to relocate the car after dinner when non-residents using the pool area would have departed. Regrettably, the car was towed before 10PM... --Interesting Context to describe: The hotel owner's son's wedding celebration was happening that day at the swimming pool. This celebration not only diminished the pool's accessibility but also occupied a significant portion of the parking area, almost 20%. -- With my car inadvertently blocking some guest vehicles parked within the residence, the hotel owner orchestrated the intervention of police and towing services. While admitting my bad parking, I couldn't help but see a fundamental conflict of interest. Prioritizing a personal event, the wedding, over the comfort of paying guests (clients to...