Hotel Casa Marcial — Hotel in Besalú

This place was absolutely fantastic. After encountering some mis-matches on reviews vs. our impressions at various accommodations in Europe, our family of four walked into this friendly, clean, modern, well-appointed hotel and it was glorious. They were so friendly and even just gave us the code to get in when we were arriving late. We slept so darn well, and enjoyed every moment we were there.||||It's a little hard to find: that's part of its charm as being a modern hotel in the middle of this ancient town. You can walk to all of beautiful Besalu, or over the bridge, and there are a nice little mix of shops and restaurants all a little saunter away. The hotel itself is right at the center of the architecture. A two day stay was maybe enough to see everything, but I could have stayed a week and still enjoyed the view and comfort.||||We stayed in the family apartment on the top floor. It is spacious, awesome view, and has two very comfortable rooms and a long lounge type area to spread out into or to hang out while others are sleeping, as well as balcony. Seriously, if you are two adults and two kids, it's phenomenal.||||The breakfast buffet in the mornings was fantastic, and there's even an honor bar where you can go grab a beer at off hours.||||With the exception of the pool being too cold to swim in in June, and the long stairs to the apartment (which we didn't mind), I can't think of a single thing to warn people about. The people who run this place have put together something special. If you are traveling with a family (of four), I can't recommend the hotel (and the family...

I don’t usually write any reviews but this time I had to even though I couldn’t stay at this beautiful looking Hotel.

As a hotel professional myself, I know cancellations hurt a business — which is why from the very start I was willing to pay a cancellation fee when my family and I sadly had to cancel due to a car breakdown. I made this clear in writing.

What I did not expect was the shocking way management handled it. Marta, the director, kept switching between English and Spanish (sometimes even mixing both in the same email) despite the fact that our entire communication had been in English from the very beginning. Instead of empathy or professionalism, I received hostile and disrespectful messages — including one that ended with: “I hope that life will give you back what you are sowing.”

How in the world could I had cancel my reservation days before if it was due to a car breakdown hours before checking in. This last email is just unreal.

This goes far beyond enforcing a cancellation policy. It shows a complete lack of respect, courtesy, and basic professionalism from a hotel director. Because of this tone and behavior, my husband and I decided not to proceed with the payment we had originally been ready to make.

Hospitality is about people, not just rules. The way guests are treated in difficult situations defines a hotel’s true values — and here, the treatment was unacceptable. Screenshots of the email exchange speak...

First trip to Spain and wanted to stay in a small village after Barcelona. We had planned to stay only 2 nights but like it so much we canceled our other hotel plans for another village and stayed 2 more nights. This hotel is immaculate, very clean and well run. There is lots of room outdoors with tables and chairs and a small pool that overlooks the village. The village itself is very small and we only found one restaurant that was open. There were a couple of others but they looked like they were for drinks. There are a couple of small grocery stores so we got picnic food some nights. it is about 30+ minutes from a couple of other small village and about 1.5 hours from the coast. There are some gift shops open during the day and closed in the evening. We wanted something quiet and restful...