Guya Wave Hotel — Hotel in Capdepera

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services...

To begin the review you need to know that this is a party hotel, do not ever book it if you hope to get any peace and quiet as it will never happen. There are very loud parties in at least half of the rooms in the whole hotel. Young, drunk German adolescent kids are running around the hotel all day and night, screaming from the top of their lungs, Slamming doors and dragging the metal furniture on a tilled floor. No earplugs in existence will help to block the noise. To make our experience even worse we have been lied to by the receptionist that the room they have put us in was the Premium Room that we have paid for. When we have realised after 2 days of suffering through the worse noise from adjacent rooms that they have put us in a cheaper room they tried to come up with a lot of excuses, my favourite being that everyone likes the room we have been given and they though we will like it better than the premium room. I am not kidding, this is what Ralph, the manager of the reception said to us. After two days of complaining about the noise they have told us that they will relocate us to a building next to the main hotel as a favour, this is when we realised that this is the exact room we have paid for initially but we were put in the inferior room with a pool view. After having a word with the manager of the hotel he said he is sorry and we can have one dinner for free tonight to make up for the ordeal. We told him that this is not acceptable to us as if the dinner was of the same quality as the breakfast we had every day we rather eat in town. The behaviour of people in the reception was very sketchy from the get go and it became more hostile when they realised that we throw a fuss about being put in the cheaper room that we have paid for. I never believed this was a mistake, it was a deliberate act and I am sure it has been done to many tourist staying at this hotel. So you have been warned and there are much more, better hotels to choose from. The last thing that was awful was the Wi-Fi connection at the hotel, it was completely unusable. You had to wait 5 min for any website to load and you can forget about using any streaming services...

Listen up, because you need to know this before even thinking about booking a room here: if you're hoping for some peace and quiet, forget it. This place is all about parties, all day, all night. Imagine this: loud parties happening in almost half the rooms throughout the whole hotel. And it's not just any party – it's a bunch of young German kids, drunk and rowdy, making a ruckus non-stop. They're yelling, slamming doors, and scraping chairs on the floor like there's no tomorrow. No earplugs on Earth could save you from this noise.

But wait, there's more. The front desk told us we got a premium room – the one we paid extra for. Guess what? Turns out, they dumped us in a cheaper room. We figured it out after two days of putting up with the noise from the next-door rooms. When we called them out on it, they came up with a bunch of excuses. Get this: the manager actually said they thought we'd like this cheaper room better than the premium one. Can you believe that?

After complaining for two days about the noise, they finally said they'd move us to a different building nearby. Surprise, surprise – it was the exact room we should've had from the start. They tried to make it sound like they were doing us a favor, but it was just fixing their own mistake.

We had a talk with the big shot manager, and he said sorry. As if that was enough. He tossed in a free dinner to make up for it, but we weren't having it. The breakfasts were already a letdown, so we didn't want another disappointment.

The front desk folks weren't any better. They were sketchy from the beginning, and when they saw we were mad about the room, they got even worse. It felt like they knew what they were doing when they stuck us in the wrong room, and that's not cool.

Oh, and let's not forget about the Wi-Fi. It was trash. Waiting five minutes for a single website to load was the norm, and don't even dream about using Netflix or anything like that.

So, here's the deal: don't bother with this place. If you're after a good time or even a bit of quiet, there are tons of better hotels out there. This one's a letdown,...