Geneva Marriott Hotel — Hotel in Meyrin

If I could give minus stars I would.||We complained about something here every single day that we were here and I’m a Platinum Elite and bought a Suite.||It didn’t matter. ||Just appalling customer service.||It appears that even if you complain repeatedly to the front desk and they type in down, nothing gets done and no one takes responsibility. The same thing happens the next day!||First Day:||I had arranged with the hotel over email a week before arriving that they would have |red and white roses on arrival for my wife’s birthday.||Nothing in the room.||Second Day:||I complained about the lack of roses and also that I did NOT want ANY decaffeinated coffee capsules. None.||The front desk said that the flowers would be ordered that day and be in our room for when we got back from a trip. ||We got back from the trip and there were NO flowers!||Just as bad, not only did I have decaf coffee capsules, I had EXTRA ones!||We came back at 7pm and they were still cleaning our suite!||This despite it being a suite, on the 2nd floor and I had put the cleaning light on at 7am!||Does putting the cleaning light on not mean anything?||Third Day:||I complained about the previous day and Valentin, who seems to be the only person here who can actually do something, arranged the flowers and arranged for me to have only caffeinated coffee capsules.||No cleaning was done when we got back from our trip despite me putting the green light on saying please clean the room again. We complained about this too.||Fourth Day:||NO shower gel in the bathroom!||NO coffee at all!||Fifth day:||One month ago I booked a trip to Chamonix through the Marriott Geneva Hotel site where it says “Book tours and activities”.||I booked it because they suggested it on their site.||It was all confirmed for my wife’s birthday.||Less than one day before the trip the Marriott wrote to me saying would we move the trip to Saturday. ||We said no because I had specifically booked it for my wife’s birthday and Saturday was not a day to do Chamonix because of the heat and the crowds.||They said it might not happen as they only have two people on the tour, not the four they wanted.||I said not my problem, you should deliver what I paid for.||At 5pm they cancelled our trip with NO replacement at all.||So we then had to scramble around to find anything that was even available.||We found a substandard trip which we had no choice but to book.||It wasn’t as good and I wasn’t happy with the service and lack of planning.||I booked this through the Marriott site as I trusted Marriott to vet these operators as |I was booking a trip through their site not an independent site.||They failed to manage the situation and failed to come up with any compensation for the massive inconvenience and hassle we went through let alone the fact that we had to go on a trip that we did not wish to go on.||Sixth Day:||Not only did we not have no shower gel but we also had no shampoo as well!||So we had to ask them to deliver both after a long very hot day touring when all we wanted was to have a shower!||We also got NO water this day, NO replacement sugar this day, MORE decaf coffee capsules and NO replacement coffee stirrers!||The customer service guy rang up to listen and then bizarrely ask “but you got your compensation back from the trip”?||You mean I got the money back for a trip I booked a month ago that you i.e. Marriott, as I booked it through your site, could NOT deliver?||That’s not called compensation, that’s called a refund!||Do they not have a checklist of things that they need to ensure is there and working in each room, especially the suites?||A lack of attention so great as to be seemingly endemic in the culture and attitude of the staff who, apart from Valentin, say one thing and do nothing to make up for it.||Just incompetence all around that makes me lack trust in the Marriott brand itself if this is the level of service that a loyal customer gets staying in a Geneva 4 star Marriott hotel in a suite.||Two things that were good were the gym and the rooftop bar,...

If I could give minus stars I would.

We complained about something here every single day that we were here and I’m a Platinum Elite and bought a Suite.

It didn’t matter.

Just appalling customer service.

It appears that even if you complain repeatedly to the front desk and they type in down, nothing gets done and no one takes responsibility. The same thing happens the next day!

First Day:

I had arranged with the hotel over email a week before arriving that they would have red and white roses on arrival for my wife’s birthday.

Nothing in the room.

Second Day:

I complained about the lack of roses and also that I did NOT want ANY decaffeinated coffee capsules. None.

The front desk said that the flowers would be ordered that day and be in our room for when we got back from a trip.

We got back from the trip and there were NO flowers! Just as bad, not only did I have decaf coffee capsules, I had EXTRA ones!

We came back at 7pm and they were still cleaning our suite!

This despite it being a suite, on the 2nd floor and I had put the cleaning light on at 7am!

Does putting the cleaning light on not mean anything?

Third Day:

I complained about the previous day and Valentin, who seems to be the only person here who can actually do something, arranged the flowers and arranged for me to have only caffeinated coffee capsules.

No cleaning was done when we got back from our trip despite me putting the green light on saying please clean the room again. We complained about this too.

Fourth Day:

NO shower gel in the bathroom!

NO coffee at all!

Fifth day:

One month ago I booked a trip to Chamonix through the Marriott Geneva Hotel site where it says “Book tours and activities”.

I booked it because they suggested it on their site.

It was all confirmed for my wife’s birthday.

Less than one day before the trip the Marriott wrote to me saying would we move the trip to Saturday.

We said no because I had specifically booked it for my wife’s birthday and Saturday was not a day to do Chamonix because of the heat and the crowds.

They said it might not happen as they only have two people on the tour, not the four they wanted.

I said not my problem, you should deliver what I paid for.

At 5pm they cancelled our trip with NO replacement at all.

So we then had to scramble around to find anything that was even available.

We found a substandard trip which we had no choice but to book.

It wasn’t as good and I wasn’t happy with the service and lack of planning.

I booked this through the Marriott site as I trusted Marriott to vet these operators as I was booking a trip through their site not an independent site.

They failed to manage the situation and failed to come up with any compensation for the massive inconvenience and hassle we went through let alone the fact that we had to go on a trip that we did not wish to go on.

Sixth Day:

Not only did we not have no shower gel but we also had no shampoo as well!

So we had to ask them to deliver both after a long very hot day touring when all we wanted was to have a shower!

We also got NO water this day, NO replacement sugar this day, MORE decaf coffee capsules and NO replacement coffee stirrers!

The customer service guy rang up to listen and then bizarrely ask “but you got your compensation back from the trip”?

You mean I got the money back for a trip I booked a month ago that you i.e. Marriott, as I booked it through your site, could NOT deliver?

That’s not called compensation, that’s called a refund!

Do they not have a checklist of things that they need to ensure is there and working in each room, especially the suites?

A lack of attention so great as to be seemingly endemic in the culture and attitude of the staff who, apart from Valentin, say one thing and do nothing to make up for it.

Just incompetence all around that makes me lack trust in the Marriott brand itself if this is the level of service that a loyal customer gets staying in a Geneva 4 star Marriott hotel in a suite.

Two things that were good were the gym and the rooftop bar,...

I have stayed in Marriot’s all over the world for 13+ years and am a very loyal ans proud Bonvoy Member. We chose this hotel for my family for 1 week. We are a family of 4 with a 5 year old boy and 3 year old girl. This property caters primary to business travelers, but we gave it the “family” test because of its unique location and exceptional gym but it exceeded our expectation in every way. When we checked in, the kids were starving and Pierre and Alexander greeted us. We wanted a plain cheese pizza, plain cheeseburger, a regular burger for dad and a beautiful salad for mom. It was perfect. For comparison, the Ritz could not make a “plain pizza” because they are premade frozen with sauce. The food here continued to impress at the breakfast buffet, and the M lounge. Food and service 10/10.. Room was a king a joined to 2 twins. Perfect for our family. The beds are the most comfortable Marriot beds I can remember with fresh soft linens. Rooms are spacious and very clean. The “hanging clothes” and closet space is extremely functional and roomy 10/10. Best in class for a week with 2 kids. Gym 10/10. See for yourself! The lobby is HUGE with many nice places to sit and relax with different atmospheres with a great center bar. 10/10. There is a cute “fondue by the fire” with a cute little”tiki” bar outside. We did this the last night with the kids. It was basically bottle service outdoors with pot of cheese, drinks, music. We LOVED this unique experience and so did the kids. Definitely reserve this. 10/10. The M lounge is perfect 10/10. Great evening food and free wine beer. 10/10. Lastly, I must compliment the staff at this hotel. Alfonso, Thomas, Matteo, Alexander, Pierre, Sarah to name a few. Everyone was exceptionally kind and in a genuinely good mood. All smiles all the time. It was easy to remember names because they were so warm and pleasant people as well as great hosts. A younger great vibe makes this hotel. The managers have cultivated a great culture here. As a leader of a 10B company, with 400 employees, I know how hard that is to create and maintain. They have achieved a great culture internally and it shows. Staff 10/10. Business or pleasure, this hotel is one of the best Marriot’s...