Ku Kuan Resort Hotel — Hotel in Taichung

The hotel's hot spring, clean and enjoyable.||+ Free afternoon drink and waffle.||+ If you have a river facing room, the view is quite nice.||+ The staff was friendly, and advised us on the best trails to do nearby.||+ Free parking.||- No WiFi in the room.||- The room was not very clean when we checked-in (hair on the floor, some stains on the bedsheet, drinks that the previous guests had left in the fridge...).||- The buffet. They serve the exact same cheap food every day. The dining room looks and smells old. They don't change table cloths between guests, so if you arrive later than most people be prepared to eat on their dirt. At the end of the breakfast we saw a waitress dilute the last drops of (very chemical) orange juice with water and serve it again.||- They had the bright idea to build the hotel's kitchen in an annex right in front of the main building. So the river-facing rooms all get the smells and the ventilation noise from the kitchen. ||- The fridge in the room was quite noisy, we had to unplug it at night to sleep.||- The room's A/C control panel has a bright blue light, which cannot turn off. Problematic, since this panel is on the wall right next to the bed.||- Crappy shower, impossible to mix cold and warm...

Service was not fantastic. Nothing much to do in the hotel except for the shared hot spring pools which was supposed to be 37+ degrees Celsius. ||We were very disappointed. When we went at 8am with our 9 month old son, we were not able to swim due to the water being too hot; at 41 degrees which was too hot even for some adults. Staff told us that they fill all the pools with hot water in the morning and only way to reach 37 deg is for it to cool naturally. My very strong suggestion is- fill your pool earlier! Having that said. The pool area is rather pleasant. ||Rooms were dated. I though it was rather clean until we spotted a small cocroach on the bed!! Cafe never seems to be opened at the times we wanted coffee. Lifts are only for disabled people so I pity people staying on higher floors. ||Place seems for large tour groups as dining hall is massive and cramp. ||I would NOT recommend this place for families...

Booked a double bed. Given #725 with great view of the river. But toilet floor is wet as toilet bowl is leaking. Went back to counter, front desk ladies told me to return to my room and facilities will fix it now. One of the ladies went to my room, called facilities who told her it’s a known problem and cannot be fixed immediately. Did a room change to #722 but view became a noisy walkway. Room was also very cold, at 1030pm, it is 11 degrees celcius. Called front desk who told me hotel does not have heating mechanism, asked me to switch off the aircon, in short, hotel does not care if you are cold. Hotel is old, can hear conversations along the corridor, and your neighbours upstairs, downstairs as the balcony windows are not sound proof. Very weak wifi, close to none as wifi connection kept dropping....