Sunprime Kamala Beach — Hotel in Kamala

Our 3rd consecutive stay at Kamala Beach Resort (Sunprime) with my wife and 3 other couples that we enticed into coming along. They were SO happy they did.| |Before I go on, special mention to the following amazing staff. Tanya at reception, Katy, Sakip & Nithi at breakfast, you make our stay all that more pleasurable. Thank You so much. ||We had our own private transfers through My Phuket Holiday to the hotel. The check-in at the hotel was efficient. This is a very large resort, so if you are in a room that is near reception, you have a long walk to the beach side of the property. |After checking in we were taken to our rooms which were a reasonable size and fully functional and well designed. The resort is very large and has an adult’s section and family section which are well separated. Over the whole resort there are 7 pools to choose from or the beach which is right on the resort’s door step. |Our rooms on the beach side had smallish type bathrooms with a single sink, large shower, but no bath. There were quite a few toiletries but only some were replenished on a daily basis. Each day you are given 2 bottles of water, but if wanted more you could just ask.|The bedroom area was large and had a king size bed which was very comfortable. There was a large TV in the room along with a large fridge, which is a pleasant surprise as most places only have a mini bar fridge. There was also a comfy couch in the room and a good-sized outside balcony which had kinda of a day bed. There was also a drying rack. There are robes and slippers and the free Wi-Fi worked well during the day but not so well first thing in the morning or early evening.|The location of the hotel was excellent as it was right on the beach, so you could choose between beach or pool. The hotel lunch menu was limited and not great however I have to say though for a resort their prices for food and drink were very reasonable. There are many great casual restaurants on the beach side of the resort. If you turned right when exiting the hotel there were all there with 100 meters.Food quality was great and so were the prices. We mainly eat at Deng’s or Lillo Island Restaurants for dinner when staying at Kamala. If you turned left when exiting the resort on the beach side this would lead you to the Kamala town, about a 5 min walk, where there are more restaurants and other facilities like pharmacies and clothing stores. There is also a night market just outside the front of the hotel on Mon, Tue, Thu and Friday.| |The buffet breakfast at the hotel has a reasonable variety and will cater for everyone’s tastes including vegans. There are 2 breakfast venues one in the middle of the resort and one on the beach side of the resort. The beach side is always busy but the other one is quieter and more chilled. They both have an egg station which are relatively efficient and you can have your eggs in a variety of ways. The breakfast staff were very friendly and made sure that any empty plates were removed from your table quickly. |The resort also has 2 large in house massage huts, where you can have full body massages or foot massages. We utilised these on a...

I am writing to express my deepest gratitude and appreciation for Fanta for her the exceptional service she provided to Mrs. and Mr. Hendricks Room 1067 and Mrs. and Mr. Paulsen room 1066. Your commitment to delivering outstanding service has made a significant impact, and I wanted to take a moment to acknowledge your efforts Fanta. From the moment we engaged your services, it was clear that your expertise, professionalism, and dedication set you apart. The exceptional level of service you provided throughout the entire process went above and beyond our expectations. Your attention to detail, prompt responses, and willingness to go the extra mile genuinely impressed us.

I want to specifically commend you for friendliness and loving attitude. Your depth of knowledge and skill in restaurant as a stand in manager were evident in every interaction. Your expertise proved invaluable, and your ability to address our unique needs and challenges was exceptional and your smile was always so beautiful. Your solutions were innovative, practical, and delivered with the utmost professionalism.

Moreover, your unwavering dedication to delivering exceptional service has had a significant impact on us. The quality of your work and your commitment to customer satisfaction have not gone unnoticed. Your attention to detail from when we walk in the restaurant, knowing what each one of us needed and you going the extra mile to accomplice that was outstanding and mind blowing , your ability to exceed our expectations have truly set you apart and you made us feel like we at home.

On behalf of all of us, we want to express my deepest appreciation for your exceptional service. Your skill, expertise, and professionalism have made a positive impact on our going to come back to Phuket just come and see you, and you are welcome to come to Cape Town anytime. (We like family now)

Your outstanding service not only met our needs but also exceeded them. You genuinely care about your clients/customers and take pride in delivering exemplary service. Your dedication and commitment reflect the highest standards of professionalism.

Once again, thank you for the exceptional service you provided. It has been a pleasure meeting you, and I look forward to our continued friendship. You are a real exceptional person.

Please accept our deepest appreciation for your remarkable service. Your work has made a positive impact from the first time we come to the restaurant until we left. Should you ever require a reference or testimonial, please do not hesitate...

I chose Sunprime Kamala Beach – Phuket for my 8-night stay because of its good Google reviews, but my experience was far from pleasant. While the hotel has potential — large rooms, nice balconies, multiple pools, a quiet adults-only setting, and a beachfront location — several serious issues ruined my vacation:

No air conditioning on arrival After a long trip, I was informed that my room would have no air conditioning for most of the first day. The room was boiling hot,couldn't rest after my trip,yet I was still required to pay a deposit upon check-in. I didn’t fuss about it, but I found this unethical since the hotel could not even provide a basic utility upon arrival.

Unsafe breakfast conditions and food poisoning On day 5, I became very sick from food poisoning after eating only at the hotel — dinner the night before and breakfast that morning. I am 100% certain it came from their food. The breakfast buffet area where food is displayed has no air conditioning and becomes extremely hot, which can easily spoil the food. This is unacceptable for guest safety. When I reported my illness to the front desk, staff showed little to no concern. They said no doctor was available and only sent a thermometer after I insisted. There was no follow-up AT ALL about my condition, even though I got sick from their restaurant.

Poor facilities and maintenance

Running water frequently stopped in both the shower and toilet.

The bathroom has no ventilation, causing steam and odors to fill the room at all times.

I found cockroaches at night in the bathroom.

Lack of professionalism at checkout The receptionist pretended to be unaware that I had paid a deposit and insisted on seeing the paper slip, which should have been in their system. This raised questions about how deposits are handled and weather is applicable for every guest or its just our case,as it didnt seem to be a general rule since she was surprised im requesting my deposit back.

Massage not relaxing Although the massage itself was good and the outdoor setting was nice, the therapists constantly talked to each other during the session, ruining the relaxing atmosphere.

Overall impression: The hotel lacks a human touch. No one cared when I got sick. I lost 4 out of 8 vacation days due to food poisoning in hotel and could not enjoy the rest of my holiday. Despite some positive aspects, I would not return or...