Khao Sok Tree House Resort — Hotel in Surat Thani Province

Stay away!! FRAUD!(( First time something like this happens to us in Thailand, where people are normally amazing and service is superb. So, we got a 2 day tour of Khao Sok from the Tree house resort, the tour was meant to include (Based on website and the onsite advertising) four key activities: a hike in the jungle, night safari, morning safari and 1 hour water cave hike. To our surprise AFTER we arrived to the raft house in the jungle we were told that since the last month the night safari is cancelled (no mention of it when we paid for the tour). Furthermore the cave tour was nothing like what was advertised but was a 15 min walk in and out of a cave (as we found out we were taken to a different cave again without any prior notice). So essentially one of the 4 main activities was skipped all together while the other massively shortened. Once back at the Tree house resort we tried to complain in the nicest way possible and ask for a small refund for the missed activities, the manager refused to talk to us and rather rudely said that “we can do whatever we want, but there is nothing they are willing to do”, we got the same response from the resort manager we contacted over the phone. When we said we will write about it on Google he said they don’t care and will write the opposite of what we said (so prepare to read that too). Bottom line is stay away from this resort and the tours it organises, plenty of other great options out there to choose from. Enjoy Thailand and...

I must admit that the publicity photos of this place on Trip.com and here we're a mite confusing as it is not on a lake, but if you get past that this is a really nice quirky family run hotel on the edge of the national park. All the rooms are tree houses at varying levels from 4m to 15m up in the canopy of a jungle like area. Room access can be a bit tricky if you are an elderly traveller as the metal steps are quite steep in places, but other than that the rooms are spacious, comfortable and we'll equipped ( for a tree house) - air con, TV, western toilet, en suite shower, refrigerator and coffee making facilities. Some have additional outside seating too, but you must realize that the climate here means anything made of wood doesn't last long, our outside table collapsed due to some very determined ants, but as soon as I reported it they came to fix it. The outdoor pool is small but the perfect place to cool off. The hotel is family run and the staff couldn't be nicer. The food is tasty and fairly priced, and the bar opens till you go to bed. The gates to the park are literally 2km away so it makes a great base for exploring the area.|Loved...

I think this place targets families who want to do jungle activities. It's a one stop shop and they are pretty helpful in arranging your activities. Staff was also doing a good job. The food served outside breakfast was also good. |My concerns with this place are:|- Safety: I don't trust the tree house structures. Please see the picture of the loose support pole of a balcony. I had to warn my upper neighbours standing on that loose balcony with their kids.. We climbed the Skywalk and in hindsight I regret that (not for the view) because I doubt whether the structure is checked (especially the welds) on a regular basis. The electrical wiring in and outside is done very poorly and doesn't comply to any acceptable safety standards (see photo's).|- Breakfast: seriously the worst breakfast we had in Thailand. Instant coffee..|- Rooms: old, old, sweat stinking beds...|- Pool: the pool itself is well maintained and clean. However the surroundings are not maintained. The poolbar is now a storage facility and the waterfall has run in years... |So I understand post-covid troubles, but this place is not investing anything in maintenance. I would avoid...