Korsiri Pool Villas — Hotel in Wichit

We chose to stay at Korsiri Villas for 3 nights after reading all very good reviews. We don't know if something changed since but we didn't have the same feeling about this place. Villas are nice and confortable and really nested in the forest facing Chalong Bay. When we arrive, the lady at the front desk didn't welcome us like we expected. First of all, she does not speak enough English to understand and to be understood. Unhappilly it's the same for the rest of the staff. That's the main problem, communication. Apparently managment is awful, the boss wasn't here and we think he does not care about his business. Since the resort is built on hill, the path to go on villas is very steep. A vehicle tuktuk like will bring you to your accommodation. We had the A5 villa wich is surrounded by trees and plants with no view (we asked for that), we wanted to be in the jungle. Great! Noises from the forest could be amazing for some people but it's a very strong noise from insects, a little bit embarrassing after a while. However we didn't see so many bugs, even less than our previous hotel near the beach at Rawai. Just be careful not to leave food outside, wich would attract ants. The private pool is nice (about 6 x 3 meter) but, the water's temperature was low, very low. We couldn't swim more than 5 minutes (sea temperatue is about 30-32 degrees). Villas with a view got more sun so the pool's water should be warmer... maybe The villa wasn't clean perfectly, it was ok but nothing more. We found handprints on all over the windows, there was dust around the bed... The matress is hard, no bed base. There are several sliding glassed doors but, impossible to lock them. We ask about that, they repaired the day after. We slept one night with unlocked doors. Sliding doors with mosquito net don't close effectively, there are gaps. They will give you mosquito spray. On the directory in the room there mistakes. Menu is outdated, same for de wifi password. I tried for 15 minutes to get connected on my phone and tablet but it wasn't working. In fact internet password changed but they didn't write the new one. Now it's written on the key ring, nobody told us (see pics). There a 32'TV in the master bedroom and another one (26') in the second bedroom but, the remote control was not working on some keys so we had to take the other remote to have (almost) full accès to the TV. At the restaurant, wich is nice, you can eat in or out with nice view on the sea or forest. When we ordered we have had each time something missing or not ordered. Food is very good. On our first bill (for the lunch) they made a mistake counting 8 beers instead of 4. Be careful. One day they had only 2 beers in the fridge, 2 for all customers!!! Expresso machine was broken during our stay. There are two dogs near the reception, one was barking at me (not to play!!!) and I felt affraid of it. It's true they are very nice people, smilling like usually in Thailand but, they don't know nothing about hospitality. The last day, one hour before departure, we had no water anymore in the villa. My wife called but the lady didn't even understand "there no more water in the bathroom". The same girl didn't know our villa number after 3 days!!! We travelled a lot in our life (44 countries visited in 25 ans) we never lived that (especialy for 200$ per night) All the problems are the responsability of the owner not the staff. We recommend this hotel anyway but don't ask...

Me and my three children (12y, 10y, and 6Y) stayed in the villa for 5 mights. We arrived, they welcome us with a nice smile smiles and refreshing drink. I was disappointed that there was only one receptionist and i had to wait tell her complete the check in process for the other family. This made me worried about the services during my stay. After waiting for around 20 minutes, the staff welcomed us, complete the check in , and explained everything in details. |When we entered the villa, I was really surprised. It exceeded my expectation. All the photos were not reflecting the nice atmosphere, views, and the villas. |During the check in, they asked me to fill the breakfast menus and write the time. On exactly 9:00 clock the breakfast was ready in our villa. The food was very good quality with nice presentation but a little cold. |They provide us also with whatsupp number. We called them for any services. They really replied fast and provide the service quickly. |About the insect, mostly outside the villa. Only twice, we found inside. We called the service, they came in five minutes and take it out. |The pool size were big with an amazing view. There was a full privacy. Sun exposure was very minimal due to the location, tree, and villa shade. So if your major plan is tan (it will not work). |They also provide a golf car to drop you off at the beach side and pick you up (free of charge) |The option of food is little to n dine in. But you have many app that can deliver food. |The location was preferred to me. Far from the busy and crowded side of Phuket. But close to main attractions (old down, central Phuket festival, kids...

Hello JR or Kwan,

I’ve been trying to contact your company through Expedia. I can see that someone is reading my message, but I’m not getting a response. Our flight go cancelled due to flight changes that was out of our control. Below, is your company policy on cancellation. I’m contacting your company more than 30 days out. I don’t understand why your company won’t refund my reservation. Please contact me. You have my information.

Cancellations: Must notify the villas of any cancellations or amendments at earliest possible and in no cases later that specified here under or be subject to the following cancellation penalties: High season : Last day for cancellation 14 days Prior to arrival : Otherwise 50% of the total amount charge. Peak season : The total price of the reservation may be charged anytime after booking. Low Season : Last day for cancellation 21 days prior to arrival : Otherwise 1 night Charge. Early Check Out and No Show : Guest who early check out prior to the end of their reservation will be subject to a minimum of one night room charge. In case no - Show the full amount of the reservations period...